How temperamental self-service tills are leading to rise of middle-class shoplifters: Marks & Spencer boss warns well-off shoppers are walking out without paying when scanners fail to register their i
1 year, 1 month ago

How temperamental self-service tills are leading to rise of middle-class shoplifters: Marks & Spencer boss warns well-off shoppers are walking out without paying when scanners fail to register their i

Daily Mail  

Temperamental self-service tills are leading to a rise of middle-class shoplifters who are walking out of stores without paying and thinking 'it's not my fault, I'm owed it', a retail boss has claimed. M&S chairman Archie Norman said that while shoplifting is on the rise across the country, his shops aren't 'attractive' to criminal gangs because they don't sell as many branded products as rivals. The Marks & Spencer boss Archie Norman has warned middle-class shoppers are walking out without paying due to faulty scanners and they think 'it's not my fault, I'm owed it' Speaking to The Telegraph, he said: 'Nobody quite understands why this has happened, but shoplifting has become a global problem. Recently the 'Northern Waitrose' chain Booths announced it is scrapping self-service tills, but other supermarkets are yet to follow suit Labour Shadow Home Secretary Yvette Cooper said the figures were an 'indictment of 13 years of Conservative failure on law and order'.

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History of this topic

Rise of the machines: Now some Asda stores are bringing in self-checkout only hours - but in select supermarkets
4 months ago

Rise of the machines: Now some Asda stores are bringing in self-checkout only hours - but in select supermarkets

Daily Mail  

Asda has introduced self-checkout only hours in some of its supermarkets days after it revealed plans to top up the amount of time staff would be manning tills. Asda has introduced self-checkout only hours at some of its supermarkets An upset local shared a snap of the Bournemouth Asda Superstores 'checkout opening hours' Asda recently said it will not replace …

Morrisons becomes latest retailer to make a self-checkout U-turn: Supermarket's boss admits it 'went a bit too far' with number of unmanned tills amid growing backlash
4 months, 1 week ago

Morrisons becomes latest retailer to make a self-checkout U-turn: Supermarket's boss admits it 'went a bit too far' with number of unmanned tills amid growing backlash

Daily Mail  

Morrisons has become the latest retailer to make a U-turn on its self-checkout policy with its boss admitting it 'went a bit too far' with the number of unmanned tills. Morrisons has become the latest retailer to make a U-turn on its self-checkout policy Rami Baitiéh, the chief executive of the company, said that it is 'reviewing the balance between …

How a shoplifting crime wave is forcing the retreat of self-checkout
9 months ago

How a shoplifting crime wave is forcing the retreat of self-checkout

The Telegraph  

On the shop floor of supermarkets there is one shoplifting tactic which has become so commonplace, staff have given it its own name. “Best life hack ever,” one TikTok user claims in a viral video, joking that they managed to get a TV and Playstation through a self-service checkout by logging them as grapes or bananas. “The thing is when …

Self-checkouts to blame for middle-class shoplifting, says M&S chairman
1 year, 1 month ago

Self-checkouts to blame for middle-class shoplifting, says M&S chairman

The Telegraph  

Shoplifting is “creeping in” among the middle classes because of faulty self-checkouts, the chairman of Marks & Spencer has said. Archie Norman said well-off shoppers were being tempted to walk out without paying for items when self-checkout scanners failed to properly register all their items. It’s not my fault, I’m owed it’.” Speaking on LBC’s Money with David Buik and …

Booths removes almost all self-service checkouts and puts staff back behind tills as experts say move will cut shoplifting: 'We listen to our customers - they want to speak to a real human'
1 year, 1 month ago

Booths removes almost all self-service checkouts and puts staff back behind tills as experts say move will cut shoplifting: 'We listen to our customers - they want to speak to a real human'

Daily Mail  

A supermarket chain has become Britain's first to return to fully-staffed checkouts after axing most of its self-service tills after its boss said: 'We like to talk to people.' Please email: [email protected] * All but two Booths stores will put staff back on the tills following the decision The majority of Booths supermarkets are in Lancashire, including this one in …

Marks & Spencer rolls out self-service tills for clothing in dozens of stores
1 year, 9 months ago

Marks & Spencer rolls out self-service tills for clothing in dozens of stores

The Telegraph  

Shoppers at Marks & Spencer will be asked to use self-service checkouts when buying clothing and homeware as the retailer rolls out the new tills in dozens of its stores. They added: “We continue to offer customers new ways to pay to make shopping with M&S quicker, easier and more convenient.” M&S said it began trialling the checkouts, which are …

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