Crisis in NHS 111: Mother-of-three waited 12 hours for scarlet fever call back
The IndependentSign up for our free Health Check email to receive exclusive analysis on the week in health Get our free Health Check email Get our free Health Check email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Holly Ramsey, from Kent, has revealed how at the end of November she faced a 12-hour wait for a call back from NHS 111 services for her poorly six-year-old twins and five-month-old baby. She said initially when her twins were ill with a cough and fever during the evening she was directed to NHS 111 online services as the call services were experiencing “high level of demand”. In the morning Ms Ramsey called NHS 111 directly but did not get a call back until five in the afternoon almost 12 hours later. and they’ve taken all night to call you back because, you think that you might as well have taken them to A&E or, you know, or wait till the morning anyway.” “Broken systemically” open image in gallery Sarah from Kent waited all night for a call back last year she says Sarah was fighting cancer last year and told The Independent after her last chemotherapy session in September 2021 she suffered a seizure and collapsed.
History of this topic
NHS 111 crisis adds pressure to health system as Strep A calls spike
The Independent
Coronavirus: Callers to NHS 111 phone line wait hours and get cut off without being able to speak to nurse
The Independent
Investigation launched into claims NHS 111 helpline 'put suicidal callers on hold until they hung up'
The Independent
NHS 111 probed after mother Melissa Mead demands answers after her son's death
Daily Mail
NHS 111 worker left in charge of 400,000 people's health with no medical training or support told 'You'll be fine'
The Independent
NHS 111 doctors 'fell asleep' on phone service that failed baby William Mead
The Independent
Casualty in crisis: A&E - a service in meltdown
The IndependentDiscover Related
