Tired, Filthy, and Overworked: Inside Amazon’s Holiday Rush
WiredTyler Hamilton has optimized his every waking minute. On his drive to the Amazon fulfillment center in Shakopee, Minnesota, he stops at Wendy’s to buy two bourbon bacon burgers, two large chilis, fries, and a drink. As holiday shopping reaches a climax this week, Amazon’s two-day Prime shipping remains one of the few options left for desperate shoppers still hoping to order online. It’s a notoriously exhausting and demanding time for workers at the company, where the period between Black Friday and Christmas day is known as “peak season.” During peak, Amazon requires that workers add a full 10- or 11-hour shift to their already demanding weekly schedules, multiple employees told WIRED, and penalizes those who do not by removing a day of unpaid leave for each missed extra shift. Amazon spokesperson Steve Kelly says that although the holidays are Amazon's busiest time “the health and well-being of our employees is our top priority.” Productivity expectations do not increase during peak, he says, and workers should take any workplace concerns to their manager.