Bunnings breached privacy laws by using facial recognition on customers, Commissioner finds
Retail giant Bunnings has breached privacy laws by using facial recognition technology on its customers, according to a landmark finding by the Privacy Commissioner. "Individuals who entered the relevant Bunnings stores at the time would not have been aware that facial recognition technology was in use and especially that their sensitive information was being collected, even if briefly," Australian Privacy Commissioner Carly Kind said. Managing director Mike Schneider said the company's use of facial recognition technology was "never about convenience or saving money but was all about safeguarding our business and protecting our team, customers, and suppliers". How Bunnings was using facial recognition Facial recognition technology captures and stores people's unique "faceprints", which are considered highly sensitive biometric data under Australian privacy law. Why businesses use facial recognition tech When Bunnings' use of facial recognition technology was first exposed Mr Schneider said Choice had "mis-characterised" the issue.
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