Airlines set to face more scrutiny over treatment of disabled passengers
The IndependentAirlines are to face more scrutiny over their treatment of disabled and less mobile passengers. Consumers should have confidence that the standard of support they receive when flying will meet their needs Anna Bowles, CAA All airlines operating flights serving UK airports would be featured. CAA head of consumer Anna Bowles said: “Our proposals to introduce this new framework are about holding airlines to account in meeting their obligations to disabled and less mobile passengers across all aspects of their journey. “Assessing airlines against a standardised framework will ensure that disabled and less mobile passengers will be better informed when they choose which airline to fly with, and will highlight areas where airlines need to do better. “Whilst only guidance, it is hoped it would enable the UK Civil Aviation Authority to better monitor airline performance and hold airlines to greater public accountability just like UK airports are today, which has shown improvements, but perhaps not at the pace which people expect.”
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