Hate speech: social media fuels hate crimes, and has an obligation to fix it
CNNNew York CNN Business — After virtually every mass shooting, every high-profile hate crime over the past decade, the story played out much the same: All the warning signs were on full display on social media. “Every hour and every dollar spent policing content is a dollar and hour spent not investing in growing the company,” said PW Singer, senior fellow at liberal think tank New America and author of “LikeWar: the Weaponization of Social Media.” “But this has become a political football that has hurt social media companies’ branding and their reputations.” A difficult balance Facebook announced in July it would invest billions of dollars a year to improve safety and security on the platform. “Twitter rules are a living document and we’re continually looking for ways to improve them,” a spokesperson for Twitter said. People routinely post screenshots of death threats, hate speech or other violence along with Twitter’s response to their complaints: “We have reviewed your report carefully and found there was no violation of Twitter rules.” “We do not look at content with regards to political ideology. “They’re not sitting around the board room saying let’s decrease our profit margins by acting today.” Although social networks have invested in tools to combat dangerous speech, to a large degree they continue to act like they’re online town halls where the free flow of ideas and expression will build up society.