VFS Global launches AI-powered Chatbot for U.K. visa applicants in 141 countries

VFS Global said it has introduced AI-powered Chatbot for U.K. visa applicants in 141 countries. Jen Vidler, deputy director, cross-cutting service operations, visa, status and information services, customer services group, U.K. visas and immigration, said, “The rollout of VFS Global’s AI-powered chatbot demonstrates our continued commitment to ensuring our visa services are accessible, efficient and meet the needs of all customers.” “Providing instant access to accurate information about the visa application process will ensure we continue to offer the best service to our customers,” she said. Zubin Karkaria, founder and CEO, VFS Global said, “This AI-powered information solution will significantly enhance the visa application experience for our customers travelling to the U.K. from across the globe.” “We are developing a range of AI and digital technology driven products to drive the next transformation in visa and consular services for our client governments and customers. The AI-powered chatbot was developed using advanced Generative AI technologies, each trained exclusively on publicly available data from their respective VFS Global Country-to-UK websites.