‘GenAI, AI agents will be a defining force despite limitations’
Generative artificial intelligence and AI agentic systems are evolving, with businesses moving beyond just the testing stage to exploring their potential for transforming operations across the enterprise, say senior executives of Automation Anywhere. "The pressure and opportunity to capitalise AI to create a competitive advantage is very intense," Ankur Kothari, the company's co-founder and chief operating officer, said in a recent interview. View Full Image Adi Kuruganti, Chief Product Officer, Automation Anywhere "Traditionally, automation has been more about FTE and cost cutting, but AI agents and automation are helping enhance customer experience and generate more revenue," Kuruganti explained. Kothari and Kuruganti countered that RPA is evolving into agentic process automation, which combines traditional RPA with advanced AI technologies including large language models, enterprise copilots, and document processing. If you look at our enterprise co-pilot, it allows everyone to work with an AI agent, helping them become a 10x professional: Adi Kuruganti Bots, application programming interfaces, document processors, and conversational AI work in tandem to handle complex processes, reducing automation timelines and unlocking new capabilities, they explained.
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