It’s not just you: Businesses are making their phone numbers hard to find
Live MintNo matter how many times you yell “representative” into the phone, you won’t reach an employee at Frontier Airlines. Pawp, a veterinary telehealth platform, recently took its public phone number off its website because owners were detailing their pets’ medical issues to general customer support representatives, chief executive Marc Atiyeh says. Mr. Atiyeh says customers can use the chat to set up time to talk to someone on the phone if there is an issue that can’t be worked out electronically. A Caesars spokeswoman says Mr. Ellis called the front desk shortly after he texted Ivy, and a service ticket was issued for the hot water outage, which took time to resolve. “But it is still frustrating that you can’t get the same level of service as you had before.” A Hertz spokeswoman says, “We are committed to providing excellent service and assisting our customers at our locations and through their preferred support channel.” The frustration with not being able to get in touch with a real person birthed a whole business.
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Frontier Airlines, stuck in a money-losing slump, is dumping change fees and making other moves
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