Column: Our restaurants are failing. Why should food delivery apps thrive?
LA TimesIt was the invoice from hell. “You have to go along with it because everyone else is doing it, and you don’t want to inflate your prices,” said Giamela, who pays Uber Eats a 22% commission. Apps like Uber Eats will offer to let restaurants make up fees by increasing their prices, he said, “but you don’t do it because customers won’t come if you’re two or three dollars more than your competition.” “It eats away at the bottom line,” he said. “There was a time we would do $10,000 a week in Postmates and $10,000 a week with Uber,” he said, but he didn’t like Uber’s 30% fee structure. If they cut their rates 5%, maybe that could help us break even.” In an emailed statement, an Uber representative said that regulating fees “could ultimately hurt those that we’re trying to help the most: customers, small businesses and delivery people.” A Grubhub spokesman echoed that sentiment, saying, “This is exactly the wrong proposal.
History of this topic
No more apps: How saying goodbye to Big Food delivery changed the way I eat
SalonFood App Users Split Over Additional Unspecified Expenses
Deccan Chronicle
We are too hooked not to pay exorbitantly for food delivery
Live Mint
Why's govt asking food delivery apps to ramp up complaint redressal system?
Business Standard
Meal deliverers misleading clients with hidden service costs; unrealistic offer
NL Times
Deliveroo's £8bn float has to make the tricky economics of food delivery add up
The Telegraph
5 Apps You Should Delete From Your Phone And Replace To Save Money
Huff Post
Food delivery apps are more popular than ever. But can they help restaurants survive?
LA Times
L.A. moves to extend food delivery fee cap, penalize companies that don’t comply
LA Times
Food delivery: why your burgers and fries moved to WhatsApp
Live Mint
The revolt against food delivery apps
Live Mint
Fast food companies are betting big on delivery. It might not pay off
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