Govt cuts public grievances resolution time to 30 days

The Centre has cut down the maximum period for resolving public grievances to 30 days from the existing 45 as the department of administrative reforms and public grievances has introduced measures to empower its centralised public grievances and monitoring system, a government statement said on Friday. In this regard, DARPG has introduced several measures for strengthening CPGRAMS,” the Union ministry of personnel, public grievances and pensions said in the statement. The department has revamped the monitoring dashboard of the CPGRAMS to enable deeper analysis of grievances, capacity building of stakeholders for effective grievance redressal, auto-routing of grievances to the last mile, integration of state portals with the CPGRAMS, operationalisation of feedback call centres, developing an inclusive system by using common service centres, an effective regional language interface into all languages listed in the eighth schedule of the Constitution, and introduction of a grievance redressal index for ranking ministries/departments, according to the statement. The statement said nodal grievance resolution officers will be appointed to resolve public grievances.