Failure To Provide SMS Alerts For Unauthorized Transactions, NCDRC Holds HDFC Bank Liable
The National Consumer Disputes Redressal Commission bench comprising Dr Inderjit Singh held HDFC Bank liable for failure to resolve the Complainant's grievances pertaining to multiple unauthorized transactions. Aggrieved by the decision of the District Commission, the Bank filed an appeal before the State Consumer Disputes Redressal Commission, Assam. The Complainant also lodged an FIR on August 13, 2013, and informed the Bank about the unauthorized transactions, stating that no SMS alerts were received despite having always received alerts for previous transactions. The NCDRC also noted the absence of CCTV footage to disprove the Complainant's claims and upheld the findings that the Bank failed to provide due service by not ensuring SMS alerts for the disputed transactions.
![Consumer Cases Weekly Round Up:[ 23rd December – 29th December 2024]](/static/images/error.jpg)
Discover Related
IBC Weekly Round-Up [7th April-13th April 2025]
Builder Gets Four-Month Jail for Defaulting on Penalty
CMRL pay-off case: Special Court to issue notice to Kerala CM Pinarayi Vijayan’s daughter Veena Thaikkandiyil
Private employers can specify court for job-related disputes: SC
Why RBI gave banks a knuckle rap for their misaligned retail focus
Supreme Court sets aside NCLAT order on DHFL resolution plan dispute
Service charge not mandatory, restaurants can't levy it: Delhi High Court
Members Can File Consumer Complaint Against Their Co-operative Society: NCDRC
IBC Cases Weekly Round Up [17th March-23rd March 2025]
CBI books EPFO official in bribery case related to PF claims
Four men from Andhra Pradesh arrested for bank fraud
SC asks CBI stand on plea to probe 'fraud' by Kolkata's SREI group
New India bank fraud: EOW to again seek custody of 2 key accused
LDA files ₹4,500-cr claim against Ansal API in NCLT