Telstra outage: Why a lightning strike in NSW affects the phones in WA
6 years, 10 months ago

Telstra outage: Why a lightning strike in NSW affects the phones in WA

ABC  

Understanding Australia's triple-0 meltdown is as complicated as it is concerning. Telstra has suggested a lightning strike early this morning near Orange, NSW, affected infrastructure and sparked the problems. Telstra's network in Australia comprises three main "links", which keep the country connected. Telstra CEO Andy Penn said the lightning strike not only affected one of the three "links" but also a router which is responsible for redirecting calls to the other two. While problems with network cables in populated areas are often mitigated by "loops" which provide a back-up when something goes wrong, that's not always the case in the bush.

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History of this topic

Telstra connectivity woes pushing outback Queensland residents to Starlink, Wi-Sky
1 year, 6 months ago

Telstra connectivity woes pushing outback Queensland residents to Starlink, Wi-Sky

ABC  

When her mobile and internet service cut out for the 10th time in a day, outback business owner Belinda Murphy was at her wit's end. Key points: Rural residents say towns suffer frequent connection drop-outs that cost businesses sales and stifle productivity A local internet provider launched by a grazier has seen a boom in demand from rural customers A …

National call for change after 20-hour Telstra outage that hit northern WA
5 years, 6 months ago

National call for change after 20-hour Telstra outage that hit northern WA

ABC  

Australia's peak communications consumer body says it is unacceptable that a single Telstra cable knocked out services to 50,000 people for nearly a day. Key points: The Australian Communications Consumer Action Network has called for back-up plans after a 20-hour Telstra outage The outage earlier this month affected 3G and 4G, as well as some landline and broadband services across …

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA
5 years, 7 months ago

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA

ABC  

Businesses are demanding improvements to phone and internet systems in Australia's north after a 20-hour outage shut down retail systems, delayed flights, and slowed police responses to home burglaries. Key points: Telstra has blamed an unidentified third party for damaging a key communications cable The damage knocked out mobile and internet services, as well as some landlines, across much of …

Telstra confirms 'intermittent' mobile outages in major cities around Australia
6 years, 9 months ago

Telstra confirms 'intermittent' mobile outages in major cities around Australia

ABC  

Telstra is reporting "intermittent" mobile outages in a number of major cities across Australia. "There was a vendor platform issue that impacted mobile virtual network operating services for a small number of wholesale customers," it said in a statement. It comes after Telstra's 3G and 4G mobile networks collapsed late last month, affecting major banks and businesses. Telstra later said …

Government to investigate Telstra triple-0 outage after emergency calls go unanswered
6 years, 10 months ago

Government to investigate Telstra triple-0 outage after emergency calls go unanswered

ABC  

The Government has confirmed it will conduct an investigation into Telstra's triple-0 outage which saw emergency calls from around the country go unanswered. "The Department of Communications is conducting the investigation into the network outage which impacted the delivery of calls to triple zero on the 4th of May," the spokesman said in a statement. The telco later tweeted a …

Far north Queensland phone outage to be fixed within 10 days Telstra hopes
10 years, 1 month ago

Far north Queensland phone outage to be fixed within 10 days Telstra hopes

ABC  

Telstra says it expects to restore services to thousands of far north Queensland customers within about 10 days. More than 2,000 Telstra and Optus landlines from Cape Tribulation north of Cairns to Bluewater north of Townsville have been down for two weeks due to lightning strikes. "We've actually got some issues up at Kuranda at the moment as well where …

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