Delhi DRM apologises after porter overcharges NRI ₹10,000 for wheelchair service, fired
5 days, 22 hours ago

Delhi DRM apologises after porter overcharges NRI ₹10,000 for wheelchair service, fired

Live Mint  

A porter operating at Delhi's Hazrat Nizamuddin Railway Station has been fired and directed to refund a customer ₹9,000 after he overcharged the non-resident Indian passenger ₹10,000 for wheelchair service at the station, according to a Times of India report. The NRI passenger, identified as Payel hailing from Gujarat and residing in London, was charged ₹10,000 for wheelchair service at Hazrat Nizamuddin Railway Station in Delhi on December 28, it added. However, a local acquaintance Anil Sharma, who is the secretary of the Prepaid Auto Taxi Drivers' Union, informed Payel that services at the railway station are free with nominal charges for the assistance from porters. Railways Issues Apology, Asks Public To Report Grievances After the incident, the Divisional Railway Manager of Delhi made a public apology over the issue terming the porters actions as “inappropriate” and noting that such actions “dent passenger confidence in the railway system”.

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History of this topic

NRI charged ₹10,000 for ‘free’ wheelchair at station in Delhi: Railways reacts, cancels porter’s license
6 days ago

NRI charged ₹10,000 for ‘free’ wheelchair at station in Delhi: Railways reacts, cancels porter’s license

Hindustan Times  

Indian Railways cancelled the license of a porter after it was found that he charged ₹10,000 for wheelchair assistance and carrying the luggage of a non-resident Indian family. The issue reportedly came to light after the man’s daughter filed a complaint with the railways after learning about the free wheelchair service at the stations. A woman filed a complaint against …

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