Centre to set up panels to hear complaints over social media content moderation
2 years, 1 month ago

Centre to set up panels to hear complaints over social media content moderation

India Today  

The Centre today notified the rules under which it will set up appellate panels to redress grievances that users may have against decisions of social media platforms like Twitter and Facebook on hosting contentious content. Grievance Appellate Committee has been introduced for hearing appeals against decisions of Grievance Officer appointed by the intermediary.#IntermediaryGuidelinesAmendment — Ashwini Vaishnaw October 28, 2022 According to news agency PTI, the government has, in the new rules, added objectionable religious content along with pornography, trademark infringements, fake information and things that could be a threat to the sovereignty of the nation that users can flag to social media platforms. While the big techs have been advocating self-regulation, the Centre is of the view that the users' concerns about social media content must be addressed by a grievance appellate body. In February 2021, the government notified IT rules for social media platforms to appoint a grievance officer for users to initially register their complaints against content or another user.

Media Social Content Rules Centre Platforms Users Social Media Platforms Grievance Appellate Grievance Appellate Committee Grievance Officer  users  rules  centre  panels  rights  moderation  hear  appellate  media  decisions  grievance  set  complaints  social  platforms  content

History of this topic

Social media users can appeal over content disputes to new settlement body
2 months, 2 weeks ago

Social media users can appeal over content disputes to new settlement body

The Independent  

Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy An independent body which aims to resolve appeals against policy violation decisions of …

IT Rules: Delhi High Court Issues Notice On TV Today's Plea Challenging Rule 3(1)(c) Which Empowers Intermediaries To Block User Accounts
8 months, 2 weeks ago

IT Rules: Delhi High Court Issues Notice On TV Today's Plea Challenging Rule 3(1)(c) Which Empowers Intermediaries To Block User Accounts

Live Law  

The Delhi High Court yesterday issued notice on a plea moved by media organization TV Today Network which owns India Today and Aaj Tak news channels, challenging the constitutional validity of Rule 3 of the Information Technology Rules, 2021.Rule 3 states “an intermediary shall periodically inform its users, at least once. The Delhi High Court yesterday issued notice on a …

Warn users against posting illegal content, govt tells social media platforms
1 year ago

Warn users against posting illegal content, govt tells social media platforms

Hindustan Times  

The Ministry of Electronics and Information Technology wants all social media platforms to develop an in-app mechanism to report violations of Rule 3 of the Information Technology Rules 2021, and to inform users how uploading content that violates this rule can attract punishment under other Indian laws. After the last meeting on November 24, Chandrasekhar said the ministry would appoint …

Portal opened for complaints against decisions of social media platforms
1 year, 9 months ago

Portal opened for complaints against decisions of social media platforms

The Hindu  

The Ministry of Electronics and Information Technology on February 28 launched the Grievance Appellate Committee portal under the IT Rules, 2021, allowing people who are dissatisfied with complaints to social media companies on content takedown requests, to be heard by one of three Committees constituted by the government. The Information Technology Rules, 2021 were amended last year to require social …

Grievance Appellate Committees to handle user complaints against social media firms from March 1: IT Ministry
1 year, 10 months ago

Grievance Appellate Committees to handle user complaints against social media firms from March 1: IT Ministry

The Hindu  

The Grievance Appellate Committees set up by the government to look into users' complaints against large social media companies such as Facebook, Twitter and Instagram will commence operation from March 1, the Ministry of Electronics and IT said on January 28. "Users will have the option to appeal against the decision of the grievance officer of the social media intermediaries …

IT Ministry notifies officials to hear social media complaint appeals
1 year, 10 months ago

IT Ministry notifies officials to hear social media complaint appeals

The Hindu  

The Ministry of Electronics and Information Technology on Friday notified nine officials to act as members of the Grievance Appellate Committees set up by the Union government, to hear appeals by social media users. The committees, which were formulated under a 2022 amendment of the Information Technology Rules, 2021, will be able to pass orders to ask social media platforms …

New Appellate Body, 72-Hour Deadline, Respect for 3 Key Rights: Deep Dive Into India's New IT Rules
2 years, 1 month ago

New Appellate Body, 72-Hour Deadline, Respect for 3 Key Rights: Deep Dive Into India's New IT Rules

News 18  

The Government of India this week notified rules under which it will set up appellate panels to redress grievances that users may have against decisions of social media platforms like Twitter and Facebook on hosting contentious content. Those dissatisfied with the decisions of social media companies’ grievance officers may file an appeal with a GAC under the Information Technology Amendment …

New IT rules to put more obligations on social media platforms to act against unlawful content, misinformation: Rajeev Chandrasekhar
2 years, 1 month ago

New IT rules to put more obligations on social media platforms to act against unlawful content, misinformation: Rajeev Chandrasekhar

The Hindu  

IT Minister Rajeev Chandrasekhar on October 29 said the latest amendment of IT rules will put more definite due diligence obligations on social media companies to make efforts that no unlawful content or misinformation is posted on their platforms. The government on October 28 notified rules under which it will set up appellate panels to redress grievances that users may …

Amendment of intermediary guidelines aimed at protection of online users: IT Minister
2 years, 1 month ago

Amendment of intermediary guidelines aimed at protection of online users: IT Minister

The Hindu  

IT Minister Ashwini Vaishnaw has said the latest amendment of intermediary guidelines is focused on protection of online users. The comment came as the government on Friday notified new rules under which it will set up appellate panels to settle grievances that users may have against decisions of social media platforms like Twitter and Facebook on hosting contentious content. Soon …

Centre to form panels in three months to hear appeals on social media posts
2 years, 1 month ago

Centre to form panels in three months to hear appeals on social media posts

The Hindu  

Social media users will now have the option to appeal against the grievance redressal process of the platforms such as Twitter, Facebook and YouTube, before an appellate panel formed by the government, with the Centre notifying the amendments to the IT intermediary rules on October 28. “The Central Government shall, by notification, establish one or more Grievance Appellate Committees within …

Centre amends IT Rules, makes mandatory for Twitter, Facebook others to comply with Constitution
2 years, 1 month ago

Centre amends IT Rules, makes mandatory for Twitter, Facebook others to comply with Constitution

India TV News  

Highlights Grievance Appellate Committees will have different panels to listen to the users' complaints Twitter, Facebook, YouTube, Instagram, others will have to follow Indian constitution Three-member Grievance Appellate Committee will be set in three months Centre amends IT rules: The Centre on Friday amended IT Rules making it mandatory for intermediaries like Twitter, Facebook, YouTube, Instagram, and other social media …

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order
2 years, 4 months ago

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order

News 18  

The Narendra Modi government has ordered that any public grievance lodged on a central portal must be resolved within 30 days, reducing the maximum period stipulated so far of 45 days. “The grievances received on CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 30 days,” the Centre has now said in …

The provisions of the withdrawn draft on social media regulations
2 years, 6 months ago

The provisions of the withdrawn draft on social media regulations

The Hindu  

The story so far: On June 2, the Ministry of Electronics and Information Technology put out a draft proposal, seeking comments from the general public on a set of proposed amendments to the Information Technology Rules, 2021. The draft also put forth the obligation that all social media intermediaries resolve all complaints within 72 hours of reporting. The draft proposed …

Panel to hear appeals on social media posts
2 years, 6 months ago

Panel to hear appeals on social media posts

The Hindu  

The government has proposed a new panel that will have the power to overturn the decisions related to content moderation/takedown of social media platforms such as Facebook, Twitter and YouTube, following appeals by users. As per the draft of the proposed amendments to the IT Rules, 2021, the Central government will constitute one or more ‘Grievance Appellate Committees’ or appellate …

Twitter Tells Delhi High Court That It Has Made Permanent Appointments To Posts Required By New IT Rules
3 years, 4 months ago

Twitter Tells Delhi High Court That It Has Made Permanent Appointments To Posts Required By New IT Rules

Live Law  

Twitter told the Delhi High Court on Friday that it has made permanent appointments to the posts of Chief Compliance Officer, Resident Grievance Officer and Nodal Contact Person on August 4.A single judge bench comprising of Justice Rekha Palli was hearing a plea filed against the non-compliance by Twitter India and Twitter Inc with the Information Technology Rules, 2021. The …

For New IT Minister Ashwini Vaishnaw, Thumbs-Up from Predecessor Ravi Shankar Prasad on IT Rules
3 years, 5 months ago

For New IT Minister Ashwini Vaishnaw, Thumbs-Up from Predecessor Ravi Shankar Prasad on IT Rules

News 18  

New IT and communications minister Ashwini Vaishnaw on Monday received a thumbs-up from his predecessor Ravi Shankar Prasad, who congratulated the minister for “firmly reiterating that the new IT Rules are designed to empower the safety & security of users against misuse and redress their grievances”. During his tenure, Prasad was engaged in a heated war of words with the …

Twitter to HC: Will appoint grievance officer in 8 weeks; have right to challenge IT Rules
3 years, 5 months ago

Twitter to HC: Will appoint grievance officer in 8 weeks; have right to challenge IT Rules

India TV News  

Twitter has informed the Delhi High Court that it will take eight weeks to appoint a resident grievance officer in compliance with the new IT Rules, and it is in a process of setting up a liaison office in India, which will be its permanent physical contact address. The response from Twitter has come after the Delhi High Court on …

Twitter tells Delhi High Court it will take 8 weeks to appoint a grievance redressal officer
3 years, 5 months ago

Twitter tells Delhi High Court it will take 8 weeks to appoint a grievance redressal officer

Firstpost  

Twitter says it is in the process of setting up a liaison office in India and this office will be their permanent physical contact in the country. After the Delhi High Court directed Twitter on Tuesday to inform by 8 July as to when it will appoint a resident grievance officer in compliance with the new IT Rules, Twitter has …

Twitter tells Delhi HC it will take 8 weeks to comply with IT Rules
3 years, 5 months ago

Twitter tells Delhi HC it will take 8 weeks to comply with IT Rules

India Today  

Twitter on Thursday informed the Delhi High Court that it will take another eight weeks to appoint a resident grievance officer in compliance with the new IT Rules. The Delhi High Court had on Tuesday directed Twitter to inform it by July 8 as to when it will appoint a resident grievance officer in compliance with the new IT Rules …

Centre Moves SC Seeking Transfer of Pleas Pending in HCs Challenging Validity of New IT Rules
3 years, 5 months ago

Centre Moves SC Seeking Transfer of Pleas Pending in HCs Challenging Validity of New IT Rules

News 18  

The Centre on Tuesday moved the Supreme Court seeking transfer of pleas pending in different high courts across the country challenging the validity of new IT Rules to the apex court for an authoritative pronouncement on the issue. Several petitions challenging the new Information Technology Rules, 2021, are pending adjudication in different high courts, including the Delhi High Court. The …

Twitter Warned By Delhi HC : 'Respond On Compliance With IT Rules Or You're In Trouble'
3 years, 5 months ago

Twitter Warned By Delhi HC : 'Respond On Compliance With IT Rules Or You're In Trouble'

Live Law  

Lashing out at social media giant Twitter Inc for non-compliance with the Information Technology Rules, 2021, a single judge bench of Justice Rekha Palli of the Delhi High Court today said it was not going to give Twitter any protection from consequences of non-compliance, and granted Twitter time as sought for, to get back on. Lashing out at social media …

Twitter says not complying with new IT rules 'yet', HC allows govt to take action
3 years, 5 months ago

Twitter says not complying with new IT rules 'yet', HC allows govt to take action

India Today  

Twitter told the Delhi High Court on Tuesday that it has not yet complied with the Centre's new Information Technology rules. Under the Information Technology Rules, 2021, appointing a resident grievance officer is one of the several norms which social media platforms, including Twitter, have to follow. "IN PROCESS": TWITTER Senior advocate Sajjan Poovayya appearing for Twitter said, "The appointed …

GOI slams Twitter in Delhi HC for failing to fully comply with IT Rules 2021
3 years, 5 months ago

GOI slams Twitter in Delhi HC for failing to fully comply with IT Rules 2021

Op India  

The central government has told the Delhi High Court, Monday, that in spite of 3 months time granted to all SSMIs to comply with the IT Rules 2021, having expired on May 26, Twitter Inc has failed to fully comply with the same, news agency ANI reported. In its affidavit, Centre tells Delhi High Court, “In spite of 3 months …

Delhi HC to hear PIL seeking action against Twitter over non-compliance with new IT rules
3 years, 5 months ago

Delhi HC to hear PIL seeking action against Twitter over non-compliance with new IT rules

India Today  

The Delhi High Court on Tuesday will hear a Public Interest Litigation seeking action against Twitter for not complying with the new Information Technology Rules. In an affidavit on Monday, Acharya said that he had come across some allegedly defamatory tweets, but when he sought to file a complaint, he could not find contact details of a grievance officer located …

Twitter tells Delhi High Court it's in final stages of appointing resident grievance officer
3 years, 5 months ago

Twitter tells Delhi High Court it's in final stages of appointing resident grievance officer

India TV News  

US microblogging and social networking service Twitter has informed the Delhi High Court that it is in the final stages of appointing a resident grievance officer in India. Resident grievance officer among new IT rules Appointing a resident grievance officer is one of several norms which Twitter and other social media platforms operating in India have to follow under the …

Twitter appoints American Jeremy Kessel as new grievance officer for India
3 years, 5 months ago

Twitter appoints American Jeremy Kessel as new grievance officer for India

Hindustan Times  

Twitter has appointed its global legal policy director as the new grievance officer for users in India, reports said on Monday, a day after the interim resident grievance officer quit from the post. File photo However, California-based Jeremy Kessel's appointment could add to the row with the central government as the new digital rules call for an Indian resident as …

Legal Protection of Twitter as Intermediary is Not Absolute, It is Compliance-oriented
3 years, 6 months ago

Legal Protection of Twitter as Intermediary is Not Absolute, It is Compliance-oriented

News 18  

There is an ongoing debate on whether Twitter has lost its intermediary status or the protection granted to intermediaries under the Indian law. Social media platforms like Facebook and Twitter, instant messaging service like WhatsApp and search engine giant Google are called intermediaries, as per the definition provided under Section 2 of the Information Technology Act. Other Tech Giant May …

Parliamentary panel summons Twitter over new IT rules on Friday
3 years, 6 months ago

Parliamentary panel summons Twitter over new IT rules on Friday

India TV News  

The Parliamentary Standing Committee on Information Technology has summoned Twitter representatives to appear before it on Friday, news agency ANI reported. Meanwhile, Twitter is learned to have written to the government that it is in the advanced stages of finalising the chief compliance officer as per the new IT rules and additional details will be submitted to the government within …

New IT Rules, 'Manipulated Media' Row in Focus, Parl Panel Summons Twitter Officials to Appear on Friday
3 years, 6 months ago

New IT Rules, 'Manipulated Media' Row in Focus, Parl Panel Summons Twitter Officials to Appear on Friday

News 18  

The Parliamentary Standing Committee on Information Technology has summoned representatives of Twitter to appear before it on June 18. The panel will discuss the IT regulation rules and some of the recent developments, including the manipulated media controversy, the Twitter’s India officials being questioned by Delhi Police and the intermediary guidelines and their compliance,” quoted Indian Express. Meanwhile, the micro-blogging …

Twitter Starts Looking for Nodal and Grievance Officers Amid Spat With Govt Over IT Rules 2021
3 years, 6 months ago

Twitter Starts Looking for Nodal and Grievance Officers Amid Spat With Govt Over IT Rules 2021

News 18  

Twitter has posted job openings for Nodal Officer and Resident Grievance Officer – the two key positions mandated by the central government’s new Information Technology Rules, 2021 drafted for social media platforms. As per the new order, all social media platforms with more than 50 lakh users will need to appoint a Chief Compliance Officer, a Nodal Contact Person, and …

Twitter has to comply with new IT rules for digital media, says Delhi High Court
3 years, 6 months ago

Twitter has to comply with new IT rules for digital media, says Delhi High Court

The Hindu  

The Delhi High Court on Monday said Twitter has to comply with the new Information Technology Rules for digital media if they have not been stayed by the court. Justice Rekha Palli also issued notice to the Centre and Twitter on a plea by advocate Amit Acharya, seeking to appoint Resident Grievance Officer under Rule 4 of the Information Technology …

Delhi High Court Issues Notice In Plea Against Twitter For Non Compliance Of IT Rules, 2021
3 years, 6 months ago

Delhi High Court Issues Notice In Plea Against Twitter For Non Compliance Of IT Rules, 2021

Live Law  

The Delhi High Court on Monday issued notice in a plea filed against the non-compliance by Twitter India and Twitter Inc with the Information Technology Rules, 2021 after Senior advocate Sajan Poovaya appearing for Twitter told the court that they have already appointed a grievance redressal officer on May 28.A single. The Delhi High Court on Monday issued notice in …

Plea in HC Seeks Directions to Twitter to Comply with IT Rules, Appoint Grievance Officer
3 years, 6 months ago

Plea in HC Seeks Directions to Twitter to Comply with IT Rules, Appoint Grievance Officer

News 18  

Twitter has not complied with the Centre’s IT Rules to appoint a resident grievance officer, a PIL alleged in the Delhi High Court on Friday and sought directions to the social media platform to comply without any delay. Amit Acharya, the petitioner, contended that the three-month period got over on May 25, but till date no resident grievance officer has …

Plea Filed In Delhi High Court Against Twitter For Non-Compliance With IT Rules, 2021
3 years, 6 months ago

Plea Filed In Delhi High Court Against Twitter For Non-Compliance With IT Rules, 2021

Live Law  

A plea has been moved in the Delhi High Court against the non-compliance by Twitter India and Twitter Inc with the Information Technology Rules, 2021.Filed by one Amit Acharya, a practicing advocate in the Delhi High Court and the Supreme Court of India, and a user of the platform, the petition states that Twitter is. Filed by one Amit Acharya, …

‘Stop Beating Around the Bush’: Govt-Twitter Feud Escalates
3 years, 6 months ago

‘Stop Beating Around the Bush’: Govt-Twitter Feud Escalates

The Quint  

A plea has been moved in the Delhi HC against microblogging platform against the non-compliance of IT rules by Twitter. According to Livelaw, the petitioner Amit Acharya, a practicing advocate in the Delhi High Court, and the Supreme Court states that Twitter is a "Significant Social Media Intermediary" as laid down under the IT Rules, 2021, and therefore, must ensure …

Three Months Window For Social Media Platforms To Comply With New IT Intermediary Rules Expires Today
3 years, 6 months ago

Three Months Window For Social Media Platforms To Comply With New IT Intermediary Rules Expires Today

Live Law  

The three-month window that the Central Government provided to social media platforms such as Facebook, Twitter, etc. to comply with the new social media rules, ends today. The Information Technology Rules, 2021 were notified by the Centre on February 25, 2021, to inter alia regulate the social media intermediaries by imposing a code of ethics and mandating a three-tier grievance …

Online Grievance Management Portal for Scheduled Castes, All You Need to Know
3 years, 8 months ago

Online Grievance Management Portal for Scheduled Castes, All You Need to Know

News 18  

On the occasion of Ambedkar Jayanti, Union Minister for Communication & IT, Ravi Shankar Prasad launched an ‘Online Grievance Management Portal’ of National Commission for Scheduled Castes in the presence of Minister of State for Social Justice & Empowerment Rattan Lal Kataria and the NCSC Chairman, Vijay Sampla. The online portal is likely to make it easier for an aggrieved …

What Is The Newly Notified Information Technology (Intermediary Guidelines And Digital Media Ethics Code) Rules, 2021.?
3 years, 9 months ago

What Is The Newly Notified Information Technology (Intermediary Guidelines And Digital Media Ethics Code) Rules, 2021.?

Live Law  

The government on 25th February notified about the Information Technology Rules, 2021 at a press conference with the presence of Prakash Javedkar and Ravi Shankar Prasad which aims to regulate social media, digital media and OTT Platforms. Also, they borrowed most of the rules from an existing regulation controlling and governing the television media which includes the grievance redressal mechanism. …

Details on originator of 'mischievous info' needed: Govt releases new rules for social media, OTT platforms
3 years, 9 months ago

Details on originator of 'mischievous info' needed: Govt releases new rules for social media, OTT platforms

New Indian Express  

Social media platforms on being asked by court or govt will be required to disclose the first originator of the mischief information. Social media platforms will be classified under two categories - social media intermediaries and significant social media intermediaries - with the latter being subject to greater obligations. In cases where significant social media intermediaries remove or disable access …

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