How to make travel more convenient for the elderly and the disabled

Passengers wait in line at a railway station in Wuhan, Hubei province, on Jan 17, 2024. Prioritizing the comfort and safety of the vulnerable groups will make it easier for the personnel on duty to manage the waiting passengers, while priority boarding lanes for the elderly, the disabled, and other vulnerable groups at railway stations and airports will minimize the waiting time for them. The authorities should also consider launching education campaigns, using pamphlets and videos, to raise safety awareness among the elderly and the disabled, and trained staff should be posted to provide professional assistance for passengers to create a more inclusive and supportive environment at railway stations and airports. Expanding passenger services in rural areas will ensure vulnerable groups can reach transportation hubs safely and on time, and setting up legal aid centers will help protect the rights of the elderly and the disabled, while offering advice and assistance to those who need them. By optimizing ticketing services, better managing passengers, offering personalized assistance, improving communication, according priority to the health and safety of passengers, addressing rural people's travel needs, and using advanced technologies, we can significantly improve people's travel experience.