Unsolicited Calls Causing Annoyance Invade Privacy And Require Regulatory Action: Ernakulam District Commission
3 weeks, 3 days ago

Unsolicited Calls Causing Annoyance Invade Privacy And Require Regulatory Action: Ernakulam District Commission

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., in a complaint against Bajaj Finserv held that persistent calls despite requests to stop, constitute harassment and is an unfair trade practice under the Consumer Protection Act. Brief Facts of the Case The complainant filed an application under Section 38 of the Consumer Protection Act, 2019, praying for an order directing Bajaj Finserv/opposite party to stop unsolicited calls and messages and to get his number registered on their Do Not Disturb list. Observations by the District Commission The District Commission observed that the Consumer Protection Act, 2019, defines unfair trade practices to include conduct that causes unnecessary harassment to consumers. The District Commission ordered the opposite party and its subsidiary companies to immediately stop all unsolicited calls and communication to the complainant forthwith.

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