Zoom expands IQ collaboration tool, its AI-enabled smart companion

Zoom Video Communications, Inc. announced the expansion of Zoom IQ, its AI-enabled smart companion. Zoom’s federated approach to AI leverages its own proprietary AI models, those from leading AI companies– such as OpenAI –and select customers’ own models. With this flexibility to incorporate multiple types of models, Zoom aims to provide models that can also be customised to perform based on customers’ vocabulary and requirements. Additionally, Zoom also launched “Scheduler”, which comes with the ability to make it easy to find the perfect time for meetings by sharing the host’s availability so others can book appointments. Our unique approach to AI will give customers the flexibility they want and help significantly improve collaboration and customer relations,” said Smita Hashim, chief product officer at Zoom.