Lack Of CCTV Footage In ATMs And Failure To Investigate Unauthorized Transactions, Southwest Delhi District Commission Holds PNB Liable
11 months, 3 weeks ago

Lack Of CCTV Footage In ATMs And Failure To Investigate Unauthorized Transactions, Southwest Delhi District Commission Holds PNB Liable

Live Law  

The District Consumer Disputes Redressal Commission-VII, Southwest Delhi bench comprising Suresh Kumar Gupta and Ramesh Chand Yadav held Punjab National Bank liable for deficiency in services for failure to failure to adequately investigate the unauthorized transactions from the Complainant's account and preserve crucial evidence. Observations by the District Commission: The District Commission held that the transactions on 23.09.2012, involving four withdrawals from different ATMs during nighttime, raised doubts regarding the Complainant's involvement. Additionally, the District Commission noted that PNB did not provide any explanation for the absence of SMS alerts on the Complainant's registered mobile number, which could have alerted him to the unauthorized transactions. Therefore, the District Commission held that the failure to adequately investigate the matter and preserve crucial evidence constituted a deficiency in service on PNB's part.

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History of this topic

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission
2 months, 3 weeks ago

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission

Live Law  

The Delhi district commission has held that cyber frauds such as unlawful bank debit transactions are not within the purview of consumer forums. It was argued that such an act of unlawful debit from the bank account required detailed investigation by the police and thus consumer forums cannot decide complaints of such nature. Observations: The bench relied upon the judgment …

Failure To Provide SMS Alerts For Unauthorized Transactions, NCDRC Holds HDFC Bank Liable
8 months ago

Failure To Provide SMS Alerts For Unauthorized Transactions, NCDRC Holds HDFC Bank Liable

Live Law  

The National Consumer Disputes Redressal Commission bench comprising Dr Inderjit Singh held HDFC Bank liable for failure to resolve the Complainant's grievances pertaining to multiple unauthorized transactions. Aggrieved by the decision of the District Commission, the Bank filed an appeal before the State Consumer Disputes Redressal Commission, Assam. The Complainant also lodged an FIR on August 13, 2013, and informed …

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money
8 months, 1 week ago

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held Union Bank of India liable due to its failure to refund the money wrongfully debited from the complainant's bank account while attempting to withdraw from the bank's ATM. Brief Facts: The Complainant attempted to withdraw money from an ATM operated by Union Bank …

SBI gets pulled for faulty CCTV at ATM in Ambala
9 months, 1 week ago

SBI gets pulled for faulty CCTV at ATM in Ambala

Hindustan Times  

District consumer disputes redressal commission, Panchkula, held the State Bank of India “grossly negligent and deficient” for non-functional CCTV cameras of an ATM. “Bank was grossly negligent and deficient and thus cannot be permitted to run away from their basic duty to maintain and keep CCTV camera fitted in the ATM in a perfect working condition without any defects,” ruled …

North Delhi District Commission Holds PNB Liable For Failure To Reverse Unauthorized Transactions And Conduct Proper Inquiry
11 months, 2 weeks ago

North Delhi District Commission Holds PNB Liable For Failure To Reverse Unauthorized Transactions And Conduct Proper Inquiry

Live Law  

The District Consumer Disputes Redressal Commission-I, North Delhi bench comprising Divya Jyoti Jaipuriar, Ashwani Kumar Mehta and Harpreet Kaur Charya held Punjab National Bank liable for deficiency in services for failure to conduct a proper inquiry into the unauthorized transactions amounting to Rs. Observations by the District Commission: The District Commission referred to the instructions issued by the Reserve Bank …

Consumer Cases Monthly Round-Up: October 2023
1 year, 4 months ago

Consumer Cases Monthly Round-Up: October 2023

Live Law  

Supreme Court Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration: Supreme Court Case Title: M. Hemalatha Devi & Ors V. B. Udayasri, Civil Appeal Nos.6500-6501 of 2023, Citation: 2023 LiveLaw 902 The Supreme Court recently held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just because they are a signatory to …

Operating ATM Without CCTV Costs ICICI Rs20,000
14 years, 7 months ago

Operating ATM Without CCTV Costs ICICI Rs20,000

India TV News  

New Delhi: Delhi State Consumer Redressal Forum has fined ICICI Bank Rs20,000 for operating an automated teller machine without a close circuit television camera, reports the Mumbai newspaper DNA. "The branch has provided photocopies of the transaction slip to the customer, but since there is no camera installed at the ATM it could not provide the video clipping," it wrote. …

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