Abrupt Cancellation Of Flights, Hyderabad Commission Orders Go Airlines To Reimburse Additional Expenses To The Consumer And Pay 10k Compensation
1 year, 6 months ago

Abrupt Cancellation Of Flights, Hyderabad Commission Orders Go Airlines To Reimburse Additional Expenses To The Consumer And Pay 10k Compensation

Live Law  

Recently, the Hyderabad District Consumer Disputes Redressal Commission-III bench comprising of M. Ram Gopal Reddy, D. Sreedevi and J. Shyamala noted that an airline cannot exempt itself from refund of tickets in cases of force majeure events that led to cancellation of flight. The complainant alleged that these abrupt cancellations led to a situation where he had to make last-minute arrangements and book tickets with another airline, incurring additional expenses of Rs 13,956. Observations by the Commission: The District Commission noted that there was no dispute regarding the complainant's booking of round-trip tickets for his family's holiday trip to the Maldives through GoAir. They also acknowledged the complainant's claim that he had to make last-minute arrangements and book tickets with another airline at an additional cost of Rs 13,956 due to the cancellations.

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History of this topic

Consumer forum directs airline operator to pay ₹50,000 as compensation to sexagenarian from Adyar
2 months ago

Consumer forum directs airline operator to pay ₹50,000 as compensation to sexagenarian from Adyar

The Hindu  

The District Consumer Disputes Redressal Commission, Chennai South, ordered an airline operator to pay ₹50,000 as compensation to a passenger for deficiency of service. Joju Dominic, 68, of Adyar and his wife Jasmine Joju, 64, booked tickets for a flight on Lufthansa German Airlines in 2023. Filing a complaint before the commission, Mr. Joju Dominic alleged that during the first …

Hyderabad District Commission Holds Singapore Airlines Liable For Failure To Check Passenger's Vaccination Status Leading To Denial Of Entry
8 months, 1 week ago

Hyderabad District Commission Holds Singapore Airlines Liable For Failure To Check Passenger's Vaccination Status Leading To Denial Of Entry

Live Law  

The District Consumer Disputes Redressal Commission–I, Hyderabad bench of B. Uma Venkata Subba Lakshmi and D. Madhavi Latha held Singapore Airlines liable for deficiency in services due to improper verification of a passenger's vaccination status, which subsequently led to her denial of entry in Singapore. Brief Facts: The Complainant planned a family holiday to Singapore for which he booked four …

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19
8 months, 2 weeks ago

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19

Live Law  

The District Consumer Disputes Redressal Commission, Ambala bench of Neena Sandhu and Vinod Kumar Sharma held Air India liable for deficiency in services for its failure to refund the ticket price following the cancellation of flights due to the COVID-19 pandemic. Observations by the District Commission: The District Commission noted that Air India argued it refunded Rs.70,021/- twice, accompanied by …

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable
8 months, 3 weeks ago

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable

Live Law  

The District Consumer Disputes Redressal Commission, Bangalore bench of M Shobha, K Anita Shivakumar and Suma Anil Kumar held Air India liable for deficiency in services for cancelling the Complainant's flight and rebooking her on a different route to the USA, without her consent. Observations by the District Commission: The District Commission noted that despite the Complainant's repeated requests for …

Hyderabad: Consumer forum orders career firm to pay Rs 1L
9 months, 2 weeks ago

Hyderabad: Consumer forum orders career firm to pay Rs 1L

New Indian Express  

HYDERABAD: A Jubilee Hills-based overseas job assistance firm was directed to pay Rs 1,00,800 by the District Consumer Disputes Redressal Commission-I, Hyderabad, to a Hyderabad man for not processing his visa application despite accepting an amount of Rs 70,800. Stating it as an unfair trade practice amounting to a deficiency of service, the Commission ordered Opulentus Overseas Careers Private Limited …

Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs
10 months, 3 weeks ago

Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs

Live Law  

The District Consumer Disputes Redressal Commission, Mumbai Suburban bench comprising Smt. Sameer Kamble held Indian Airlines liable for negligence and deficiency in service for failure to conduct mandatory pre-flight checks which led to a delay of 24 hours. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Mumbai Suburban and filed a consumer complaint against the airline. Observations …

Hyderabad District Commission Holds Thomas Cook Liable For Failure To Refund Booking Amount Despite Medical Emergency Of Traveller
11 months, 2 weeks ago

Hyderabad District Commission Holds Thomas Cook Liable For Failure To Refund Booking Amount Despite Medical Emergency Of Traveller

Live Law  

The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and D. Madhavi Latha held Thomas Cook liable for deficiency in service and unfair trade practices for refusal to refund the tour package amount, despite the Complainant's medical emergency. While Indigo refunded their airfare due to the medical emergency, Thomas Cook declined to refund …

Panchkula District Commission Holds GoIbibo & Aeroflot Airlines Liable For Failure To Inform Flight Rescheduling, Provide Vegetarian Meal
1 year, 1 month ago

Panchkula District Commission Holds GoIbibo & Aeroflot Airlines Liable For Failure To Inform Flight Rescheduling, Provide Vegetarian Meal

Live Law  

The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal, Sushma Garg and Dr. Barhm Parkash Yadav held GoIbibo and Aeroflot Airlines for negligence and deficiency in services for failure to inform the Complainant about the rescheduling of the flight and failure to provide vegetarian food to the Complainant. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, …

Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation
1 year, 1 month ago

Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation

Live Law  

The District Consumer Disputes Redressal Commission-III, Hyderabad bench comprising Ram Gopal Reddy, J Shyamala and R Narayan Reddy held Etihad Airways liable for deficiency in services and unfair trade practices for failure to refund the air ticket price following the cancellation of flight due to COVID-19 restrictions. Upon learning of the reopening of US borders for international travel in November …

Burden Of Proving Deficiency Lies With Claimant, Hyderabad District Commission Dismisses Complaint Against Gulf Airlines
1 year, 1 month ago

Burden Of Proving Deficiency Lies With Claimant, Hyderabad District Commission Dismisses Complaint Against Gulf Airlines

Live Law  

District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi, C. Lakshmi Prasanna and B.Raja Reddy dismissed a complaint against Gulf AirLines noting that the burden of proving the deficiency of service lies on the party making claim. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission – I, Hyderabad, Telangana and filed …

Annual Digest of Consumer Cases 2023: Part-III
1 year, 2 months ago

Annual Digest of Consumer Cases 2023: Part-III

Live Law  

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA Handover Possession Of Flats Or Refund 22.6 Lakhs With Interest: Maharashtra State Commission Holds Someshwar Builders Liable For Deficiency In Service Case Title: Mr. Ravindra Bajirao Galande vs. Shri Someshwar Construction Companys and Developers The Maharashtra State Consumer Commission allowed the complaint filed against Shri Someshwar Builders and Developers and held it liable for …

Ernakulam District Commission Holds Malaysia Airlines Liable For Deficiency In Service
1 year, 2 months ago

Ernakulam District Commission Holds Malaysia Airlines Liable For Deficiency In Service

Live Law  

The Ernakulam District Consumer Disputes Redressal Commission, Kerala, headed by D.B. Brief Facts of the Case The complaint, filed under Section 35 of the Consumer Protection Act 2019, involves Malaysian Airlines conducting promotions through various channels and an authorized travel service provider. The complainant claimed that the opposing parties are obliged to refund the amount promptly, alleging deficiency in service …

Web Check-In Link Not Provided And Late Info. Regarding Change In Schedule, Hyderabad District Commission Holds Alliance Air & MakeMyTrip Liable For Deficiency In Service
1 year, 3 months ago

Web Check-In Link Not Provided And Late Info. Regarding Change In Schedule, Hyderabad District Commission Holds Alliance Air & MakeMyTrip Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission-I, Hyderabad bench comprising Mrs B. Uma Venkata Subba Lakshmi, Mrs. C. Lakshmi Prasanna and Mr B. Rajareddy held MakeMyTrip and Alliance Air Aviation liable for deficiency in service for their failure to inform the Complainant regarding flight change schedule on time. Observations by the Commission: The District Commission noted that the Airline failed to …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 4 months ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

Consumer Cases Monthly Round-Up: October 2023
1 year, 4 months ago

Consumer Cases Monthly Round-Up: October 2023

Live Law  

Supreme Court Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration: Supreme Court Case Title: M. Hemalatha Devi & Ors V. B. Udayasri, Civil Appeal Nos.6500-6501 of 2023, Citation: 2023 LiveLaw 902 The Supreme Court recently held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just because they are a signatory to …

Late refunds to paid seats: Airlines summoned over spike in complaints
1 year, 4 months ago

Late refunds to paid seats: Airlines summoned over spike in complaints

Hindustan Times  

The consumer affairs ministry has summoned all major airlines for a meeting on November 4 following a spike in complaints registered by customers, from unpaid refunds to lack of services, on the national consumer helpline, Union consumer affairs secretary Rohit Kumar Singh said on Thursday. All major airlines summoned by the consumer affairs ministry over a spike in complaints registered …

Indigo Held Liable For Denying Boarding And Losing Passenger’s Bag, Sirsa District Commission Awards Rs. 1 Lakh Collective Compensation
1 year, 4 months ago

Indigo Held Liable For Denying Boarding And Losing Passenger’s Bag, Sirsa District Commission Awards Rs. 1 Lakh Collective Compensation

Live Law  

The District Consumer Disputes Redressal Commission, Sirsa bench comprising Padam Singh Thakur and O.P. Tuteja held Indio Airlines liable for the luggage of the complainant’s son which went missing when they were asked to take the next available flight. Observations by the Commission: Firstly, the District Commission held that Indigo, in this case, was liable for the loss of the …

Trip Cancellation, Chandigarh Commission Orders The Club Resorto Hospitality To Refund Amount, Pay Compensation And Litigation Cost
1 year, 6 months ago

Trip Cancellation, Chandigarh Commission Orders The Club Resorto Hospitality To Refund Amount, Pay Compensation And Litigation Cost

Live Law  

The District Consumer Disputes Redressal Commission-I, Chandigarh bench, led by Shri Pawanjit Singh as President and Surjeet Kaur as Member, found Club Resorto Hospitality Limited responsible for inadequate service due to the cancellation of the complainants' anniversary trip, which the Club attributed to adverse weather and road conditions. Brief Facts: Ravinder Pal Singh and Sarbjit Kaur availed services from the …

Consumer forum slaps Rs 85,000 fine on travel firm for deficiency of service
1 year, 6 months ago

Consumer forum slaps Rs 85,000 fine on travel firm for deficiency of service

Deccan Chronicle  

HYDERABAD: What was supposed to be a memorable trip for a newly-wedded couple, ended up in a nightmare. Sriharsha, a software employee from Sainikpuri, approached the Hyderabad district consumer forum-I complaining against online travel firm, MakeMyTrip, for deficiency of service and unfair trade practices. The forum ordered it to refund Rs 85,984 as compensation along with Rs 25,000 for causing …

Holiday turns misery trip: Travel firm to cough up Rs. 85,000
1 year, 6 months ago

Holiday turns misery trip: Travel firm to cough up Rs. 85,000

Deccan Chronicle  

Hyderabad: It was supposed to be a lifetime memorable trip for Sriharsha and his wife. Pulling up the online travel firm, MakeMyTrip, for over deficiency of service and unfair trade practice, the consumer forum ordered it to refund Rs. Since the travel firm did not cooperate in booking return flight tickets, they had to stay in a hotel in Chandigarh …

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer
1 year, 6 months ago

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer

Live Law  

Recently, the bench of the Uttarakhand State Consumer Disputes Redressal Commission, consisting of Justice D.S. The District Commission had ordered KLM Airlines to pay Rs 9.2 Lakhs in compensation to the complainant, despite the airline not submitting a written statement. Consequently, he filed a consumer complaint before the District Consumer Disputes Redressal Commission, Pauri Garhwal, seeking compensation for the aforementioned …

SpiceJet And Cleartrip Liable For Full Refund Of Cancelled Flight, Mangalore District Commission Orders Compensation For Deficiency In Service
1 year, 7 months ago

SpiceJet And Cleartrip Liable For Full Refund Of Cancelled Flight, Mangalore District Commission Orders Compensation For Deficiency In Service

Live Law  

Recently, the District Consumer Disputes Redressal Commission, Mangalore bench comprising Prakasha K., Lingaraju P.V. Here, both Cleartrip and SpiceJet erred in refunding the entire amount and also in making alternative arrangement for the Complainants who missed an event in Jabalpur due to such cancellation. This compelled the Complainants to file a complaint in the District Consumer Disputes Redressal Commission, Mangalore …

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.
2 years, 1 month ago

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.

Live Law  

The District Consumer Disputes Redressal Commission, Chennai comprising Mrs. B. Jijaa as President, Mr. T.R. The bench directed the Opposite Party to either replace the defective tiles of the Complainant’s house or to pay a sum of 4,18,080/- INR being the cost of the tiles and to pay a sum of 50,000/- INR as compensation for the deficiency in service …

Cancelling Passenger's Ticket Without Intimation Amounts To Deficiency In Service: Nagpur Consumer Forum Directs Railway To Pay 25K Compensation
2 years, 4 months ago

Cancelling Passenger's Ticket Without Intimation Amounts To Deficiency In Service: Nagpur Consumer Forum Directs Railway To Pay 25K Compensation

Live Law  

The District Consumer Disputes Redressal Commission in Nagpur has awarded Rs. "For cancellation of ticket without giving intimation well in advance or fail to make alternative arrangement for the schedule journey by opposite party No.1 does amount to deficiency in service and for inconvenience and for mental torture suffered by complainant the opposite party No.1 is liable to pay compensation …

Air traveller wins Rs 1 lakh compensation from IndiGo
3 years ago

Air traveller wins Rs 1 lakh compensation from IndiGo

Deccan Chronicle  

Hyderabad: A citizen who took IndiGo Airlines to consumer court after he missed a flight had to attend 15 hearings in the court here, but he won the case by a Rs 1 lakh compensation payment order. Suresham then had to book two more Indigo flights -- from Hyderabad to Kolkata and then one from Kolkata to Guwahati, after which …

NCDRC Directs Jet Airways To Pay Rs 1 Lakh To Traveler For Failing To Inform Rescheduling Of Flight [Read Order]
5 years, 7 months ago

NCDRC Directs Jet Airways To Pay Rs 1 Lakh To Traveler For Failing To Inform Rescheduling Of Flight [Read Order]

Live Law  

The National Consumer Disputes Redressal Commission has directed Jet Airways to compensate one of its travelers to the tune of Rs. The Complainant, Dr. Akash Lalwani, had booked an air ticket through M/s Yahoo Tour and Travels, on a Jet Airways Flight from Raipur to Kolkata. Having not received any information from Jet Airways India Ltd. with respect to the …

Travel agency to pay ₹66,000 as compensation for failing to refund booking amount
5 years, 8 months ago

Travel agency to pay ₹66,000 as compensation for failing to refund booking amount

The Hindu  

A District Consumer Disputes Redressal Forum here has directed Thomas Cook to compensate a complainant by paying over ₹66,000 after it was alleged that the travel agency failed to refund the booking amount paid for two of the family members, following rejection of visa by the U.S. Embassy. Holding it deficient in services, the consumer forum observed, “This forum is …

Telangana: Air India to pay Rs 85,000 over ticket cancellation
7 years, 3 months ago

Telangana: Air India to pay Rs 85,000 over ticket cancellation

Deccan Chronicle  

Hyderabad: The district consumer forum has ruled that Air India has to pay New Nallakunta resident T. Srinivasa Rao, Rs 85,000 as compensation for the cancellation of a ticket. Mr Rao approached Sky Speed Travels, a travel agency, seeking assistance in booking flight tickets for his son to travel to the US on August 27, 2015. The travel agency told …

GoAir penalised for denying boarding to 11 passengers despite confirmed tickets
9 years, 8 months ago

GoAir penalised for denying boarding to 11 passengers despite confirmed tickets

Hindustan Times  

Go Airlines India Limited has been ordered to pay Rs 10,000 as compensation for "mental agony" to each of the 11 members of a travellers group that was left stranded at Mumbai airport after being denied boarding passes despite having confirmed tickets in September 2014. The travelers had complained that the airline company had indulged in "unfair trade practice" by …

Air India to pay passenger Rs. 50,000
12 years, 5 months ago

Air India to pay passenger Rs. 50,000

The Hindu  

“Not allowing a passenger to board and travel in a flight even after issuing a boarding pass amounts to unfair trade practice,” a city consumer forum here has ruled. Rejecting the contention that the complainant failed to board the flight on time, the District Consumer Disputes Redressal Forum, Chennai comprising its president V. Gopal and member L. Deenadayalan said the …

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