Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
10 months, 3 weeks ago

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising D.B. V and Mrs. Sreevidhia T.N held Flipkart liable for failure to disclose seller information, as mandated under Rule 5 of the Consumer Protection Rules, 2020. Consequently, feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Ernakulam, Kerala and filed a consumer complaint against Flipkart and Zest Money. Observations by the District Commission: The District Commission referred to the Consumer Protection Act, 2019, and the Consumer Protection Rules, 2020, and determined that Flipkart operates as a marketplace e-commerce platform, distinct from individual sellers. The District Commission found Flipkart in violation of Rule 5 of the Consumer Protection Rules, 2020, due to its failure to disclose seller information.

Consumer Money Rules Commission Complainant Ernakulam District Emi Seller Flipkart District Commission Zest Flipkart Liable Zest Money Seller Information  seller  complainant  ecommerce  consumer  holds  commission  flipkart  information  district  liable  zest  rules  ernakulam  money  mandated  nondisclosure

History of this topic

Consumer Protection Act Protects Interest Of Consumers In “Business To Consumer Disputes”, Not For “Business To Business Disputes”, District Commission Thrissur
4 days, 2 hours ago

Consumer Protection Act Protects Interest Of Consumers In “Business To Consumer Disputes”, Not For “Business To Business Disputes”, District Commission Thrissur

Live Law  

The District Consumer Disputes Redressal Commission, Thrissur presided by Sri. Ram Mohan R. dismissed a complaint filed by Astra Bio Science Ltd seeking refund from M/s Rita Pad Printing Systems for a machine that was not delivered even though the terms and conditions specified the delivery time as 70 days. The Bench held that the Consumer Protection Act was meant …

Consumer Protection Act 2019 | State Commission Can't Dismiss Compliant For Non-Prosecution, Obliged To Give Decision On Merits: Kerala HC
1 month ago

Consumer Protection Act 2019 | State Commission Can't Dismiss Compliant For Non-Prosecution, Obliged To Give Decision On Merits: Kerala HC

Live Law  

The Kerala High Court has ruled that the State Consumer Disputes Redressal Commission cannot dismiss a complaint for default or non-prosecution. The Court thus held that the State Consumer Disputes Redressal Commission is obliged to decide the complaint on merits, and cannot dismiss it on default or for non-prosecution. In the facts of the case, the petitioner filed a complaint …

Ernakulam District Consumer Commission Dismisses Complaint Against Indian Overseas bank For Delay In Disbursing Lottery Prize Money
1 month, 2 weeks ago

Ernakulam District Consumer Commission Dismisses Complaint Against Indian Overseas bank For Delay In Disbursing Lottery Prize Money

Live Law  

The District Consumer Disputes Redressal Commission Ernakulam, Kerala dismissed a complaint against the Indian Overseas Bank filed under Section 35 of the Consumer Protection Act, 2019. Stating that the Bank forwarded the lottery tickets and allied documents to the lottery office quite later, the Complainant alleged that he was denied the prize money. Stating further that as per the rule, …

CONSUMER CASES WEEKLY ROUND UP: DECEMBER 16 – DECEMBER 22
2 months, 3 weeks ago

CONSUMER CASES WEEKLY ROUND UP: DECEMBER 16 – DECEMBER 22

Live Law  

National Consumer Disputes Redressal Commission Insured Cannot Assume Obligation On Part Of Bank To Renew Policy: NCDRC Case Title: State Bank of India Vs. R. Vishwanatha Pai Case Number: R.P. Haryana Consumer Disputes Redressal Commission Haryana State Commission Holds Ansal Properties Liable For Delay In Possession, Orders Refund And Compensation Case title: Mrs. Neeru Bala Mahendru vs Ansal Properties & …

Unsolicited Calls Causing Annoyance Invade Privacy And Require Regulatory Action: Ernakulam District Commission
3 months ago

Unsolicited Calls Causing Annoyance Invade Privacy And Require Regulatory Action: Ernakulam District Commission

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., in a complaint against Bajaj Finserv held that persistent calls despite requests to stop, constitute harassment and is an unfair trade practice under the Consumer Protection Act. Brief Facts of the Case The complainant filed an application under Section 38 of the Consumer Protection Act, 2019, praying for an order directing …

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return
3 months, 3 weeks ago

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return

ABP News  

The district consumer forum held that the inability to accept return of the product on the ground of 'no return policy' amounted to unfair trade practice and was a deficiency in service by Flipkart. The woman therefore sought to return the said product, however Flipkart rejected the request of the Complainant on the ground that the product has no return …

Consumer Cases Monthly Digest: June 2024
8 months ago

Consumer Cases Monthly Digest: June 2024

Live Law  

National Consumer Disputes Redressal Commission Limitation Period Under Policy Is Shorter Than Statutory Period For Filing Complaint, Unenforceable And Void: NCDRC Holds Oriental Insurance Liable For Deficiency In Service The National Consumer Disputes Redressal Commission, presided by Subhash Chandra and Sadhna Shanker, held that the Consumer Protection Act 1986 provides a two-year limitation period for filing a complaint, and the …

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
8 months, 2 weeks ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable
8 months, 2 weeks ago

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Flipkart liable for deficiency in services for failure to display the name, address, and contact details of sellers and failure to return the defective product provided to the Complainant. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal …

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India
8 months, 2 weeks ago

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., held that a customer is responsible for losses caused by their negligence, like sharing payment credentials, until they report the unauthorized transaction to the bank, after which the bank is responsible for subsequent losses. Despite the bank's prompt action in blocking the account upon receiving the complaint to prevent further losses, …

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs
8 months, 2 weeks ago

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs

Live Law  

The District Consumer Disputes Redressal Commission, Kozhikode bench of P.C. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kozhikode, Kerala against the Seller, LG Service Centre and LG Electronics India. Observations by the District Commission: The District Commission held that the conduct of the Seller, LG Service Centre and LG Electronics India in …

Kollam District Commission Holds Flipkart, Thomson Digital, Service Provider Liable For Selling Defective TV And Failure To Provide Replacement
8 months, 3 weeks ago

Kollam District Commission Holds Flipkart, Thomson Digital, Service Provider Liable For Selling Defective TV And Failure To Provide Replacement

Live Law  

The District Consumer Disputes Redressal Commission, Kollam bench of SK Sreela and Stanly Harold held Thomson Digital, Jeeves Service Center and Flipkart liable for deficiency in services. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kollam, Kerala against Thomson Digital, Jeeves Service Centre and Flipkart. Despite the defect occurring within the warranty period, …

Consumer Cases Weekly Round-Up: 20th To 26th May 2024
9 months, 2 weeks ago

Consumer Cases Weekly Round-Up: 20th To 26th May 2024

Live Law  

National Consumer Disputes Redressal Commission Alerting Insurer About Renewal Of Insurance Is Bank's Responsibility: NCDRC Holds Syndicate Bank Liable For Deficiency In Service Case Title: Bank Manager, Syndicate Bank Vs. Ishwar Dayal The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held Syndicate Bank liable for deficiency in service and held that it is the responsibility of …

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024
11 months, 2 weeks ago

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024

Live Law  

National Consumer Disputes Redressal Commission Damages Involving Motor Vehicles Must Be Adjudicated By Motor Accident Claim Tribunal, Consumer Forums Do Not Have Jurisdiction: NCDRC The National Consumer Disputes Redressal Commission bench comprising Mr Justice Sudip Ahluwalia reiterated that Consumer Fora do not have the jurisdiction to entertain claims/damages involving motor vehicles. District Consumer Disputes Redressal Commission-VII, Southwest Delhi Lack Of …

Kerala State Commission Holds Kerala Chamber Of Commerce and Industry Liable For Unilateral Cancellation Of Home Buyer Agreement
11 months, 3 weeks ago

Kerala State Commission Holds Kerala Chamber Of Commerce and Industry Liable For Unilateral Cancellation Of Home Buyer Agreement

Live Law  

The State Consumer Disputes Redressal Commission, Thiruvananthapuram, Kerala bench comprising Mr Ajith Kumar and Sri Radhakrishnan K.R. held the Kerala Chamber of Commerce and Industry liable for deficiency in service for unilaterally cancelling the buyer agreement of the Complainant and for ignoring his legitimate requests. Feeling aggrieved, the Complainant filed a consumer complaint in the State Consumer Disputes Redressal Commission, …

Matrimony.com Held Liable For Non-delivery And Loss Of Marriage Videos, Ernakulam District Commission Orders Refund, Rs. 1 Lakh Compensation
1 year ago

Matrimony.com Held Liable For Non-delivery And Loss Of Marriage Videos, Ernakulam District Commission Orders Refund, Rs. 1 Lakh Compensation

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising Shri D.B. While recognising the sentimental value of the lost videos, the District Commission directed it to refund the service amount and pay a compensation of Rs. Feeling aggrieved, the Complainants filed a consumer complaint in the District Consumer Disputes Redressal Commission, Ernakulam, Kerala against the Opposite Party. Further, the District …

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024
1 year ago

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024

Live Law  

State Consumer Disputes Redressal Commission, Uttar Pradesh U.P. District Consumer Disputes Redressal Commission – I, Hyderabad Recurring Defects In Newly Purchased Laptop, Hyderabad District Commission Orders Lenovo To Refund Purchase Amount And Pay Compensation The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and C. Lakshmi Prasanna held Lenovo India liable for deficiency …

Consumer Cases Monthly Digest: February 2024
1 year ago

Consumer Cases Monthly Digest: February 2024

Live Law  

Supreme Court Medical Negligence | Supreme Court Awards Rs 10 Lakh Compensation To Patient Who Developed Hoarseness In Voice After Trainee Gave Anaesthesia Case Title: J. DOUGLAS LUIZ THROUGH LEGAL REPRESENTATIVES VERSUS MANIPAL HOSPITAL | CIVIL APPEAL NO.1700 OF 2024 Citation: 2024 LiveLaw 134 The Supreme Court recently awarded Rs. District Consumer Disputes Redressal Commission-III, Hyderabad Hyderabad District Commission Holds …

Phone Activated Before Purchase Date, Buyer Charged Twice For Handling, Chandigarh State Commission Holds Oneplus, Flipkart and Seller Liable
1 year ago

Phone Activated Before Purchase Date, Buyer Charged Twice For Handling, Chandigarh State Commission Holds Oneplus, Flipkart and Seller Liable

Live Law  

The State Consumer Disputes Redressal Commission, U.T. Chandigarh bench comprising Preetinder Singh held Flipkart, Oneplus, Oneplus's Service Centre and its seller liable for selling a defective Oneplus mobile handset which was activated way before its purchase date. The State Commission also held Flipkart liable for issuing separate bills on the pretext of double charging for the handling fee, which amounted …

Consumer Cases Weekly Round-Up; 22nd January To 4th February 2024
1 year, 1 month ago

Consumer Cases Weekly Round-Up; 22nd January To 4th February 2024

Live Law  

National Consumer Disputes Redressal Commission National Consumer Commission Holds Raheja Developers Limited for Deficiency in service The National Consumer Disputes Redressal Commission presided by Justice A.P. Liable For Unfair Trade Practice The District Consumer Disputes Redressal Commission, Kullu bench comprising Purender Vaidya and Pooja Gupta held HDFC Life Insurance Company liable for deficiency in services for falsely repudiating the claim. …

Annual Digest of Consumer Cases 2023: Part-IV
1 year, 2 months ago

Annual Digest of Consumer Cases 2023: Part-IV

Live Law  

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONS Manufacturers Intentionally Withholding Necessary Spare Parts Of Products Unfair Trade Practice: Kerala Consumer Forum Case Title: Cdr. Defective Hearing Aid Device, Lack Of Cooperation, Ernakulam District Commission Orders Dwani Hearing Air Centre To Refund Amount, Pay Compensation And Legal Costs Case: Krishnaraj S Vs Dwani Hearing Aid Centre The Ernakulam District Consumer Disputes Redressal Commission …

Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns
1 year, 2 months ago

Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns

Live Law  

The District Consumer Disputes Redressal Commission, Cuttack bench comprising Sri Debasish Nayak and Sri Sibananda Mohanty held Flipkart Internet Private Limited liable for deficiency in service. Flipkart failed to resolve the Complainant's concerns, who received a defective Cadbury's Bourn Vita Chocolate Health Drink Pouch, of a different size. The District Commission dismissed Flipkart's argument that it is a mere online …

South Delhi District Commission Holds CarDekho.com Liable For Not Refunding Booking Amount, Directs To Pay Rs 20k Compensation
1 year, 2 months ago

South Delhi District Commission Holds CarDekho.com Liable For Not Refunding Booking Amount, Directs To Pay Rs 20k Compensation

Live Law  

The District Consumer Disputes Redressal Commission-II South Delhi bench comprising Monika A Srivastava, Kiran Kaushal and U.K. Tyagi held CarDekho.com liable for deficiency in service and unfair trade practices for not refunding the booking amount to the Complainant after it declined to deliver the purchased car to the Complainant. Following an online payment of a booking amount totalling INR 999/-, …

Consumer Cases Weekly Round-Up: 25th December To 31st December 2023
1 year, 2 months ago

Consumer Cases Weekly Round-Up: 25th December To 31st December 2023

Live Law  

National Consumer Disputes Redressal Commission, New Delhi Concurrent Finding On Facts, NCDRC Dismisses New India Assurance Co.'S Revision Petition, Directs To Pay Fire Claim Case Title: New India Assurance Co. Ltd. vs M/S M.R. Ernakulam District Consumer Disputes Redressal Commission, Kerala Ernakulam District Commission Holds Lenovo Liable For Deficiency In Service Case Title: Selvan T.K. Ernakulam District Consumer Disputes Redressal …

Ernakulam District Commission Holds M/S Flipkart Liable For Deficiency In Service
1 year, 2 months ago

Ernakulam District Commission Holds M/S Flipkart Liable For Deficiency In Service

Live Law  

The Ernakulam District Consumer Disputes Redressal Commission, Kerala headed by D.B. held the opposite party liable for deficiency in service and unfair trade practices due to discrepancies between the product Brief Facts of the Case The complainant purchased a Smart TV from Flipkart with a specified RAM and memory; however, the TV had lower specifications upon delivery. Contentions of the …

Consumer Cases Weekly Round-up: 27th November to 3rd December 2023
1 year, 3 months ago

Consumer Cases Weekly Round-up: 27th November to 3rd December 2023

Live Law  

Bombay High Court Electricity Connection On Particular Address Not Proof Of Ownership, Legality Of Construction: Bombay High Court Case Title: High Court On Its Own Motion v. State of Maharashtra through Principal Secretary & Ors., Suo Motu Writ Petition No.2/2023 A division bench of Justices Gautam S Patel and Kamal Khata of the Bombay High Court has held that an …

Bangalore District Commission Holds Flipkart Liable For Failure To Return After Cancellation Of Order Twice, Orders Refund And Compensation
1 year, 3 months ago

Bangalore District Commission Holds Flipkart Liable For Failure To Return After Cancellation Of Order Twice, Orders Refund And Compensation

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench comprising Sri B. Narayanappa, Smt. held Flipkart liable for cancelling the Complainant’s order two times due to unforeseen circumstances and for failing to refund the deducted amount. Observations by the Commission: The District Commission noted that it was evident from the documents produced by the Complainant that his order was cancelled …

Gurdaspur Consumer Commission Holds Flipkart Liable For Delivering Empty Package, Ordered To Refund Rs.3,149 Along With Compensation
1 year, 3 months ago

Gurdaspur Consumer Commission Holds Flipkart Liable For Delivering Empty Package, Ordered To Refund Rs.3,149 Along With Compensation

Live Law  

The Gurdaspur District Consumer Disputes Redressal Commission, presided by Sh. Even though Flipkart claimed to be an intermediary platform, the commission held them accountable for receiving payment and thus responsible for the product's delivery. As a result, they ordered Flipkart to refund Rs.3,149/- along with 9% interest, compensate Rs.1,000/- for mental distress, and cover litigation costs. The Commission referred to …

Dharamshala District Commission Holds Harman International And Online Seller Liable For Deficiency In Service
1 year, 4 months ago

Dharamshala District Commission Holds Harman International And Online Seller Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission, Dharamshala bench comprising Mr Hemanshu Mishra, Ms Arti Sood and Shri Narayan Thakur held Consulting Rooms Private Limited and Harman International Private Limited liable for selling a defective JBL Bluetooth Soundbar and Subwoofer. The complaint sought a direction from the District Commission for the replacement of the defective Soundbar and subwoofer, along with compensation …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 4 months ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

Consumer Cases Monthly Round-Up: October 2023
1 year, 4 months ago

Consumer Cases Monthly Round-Up: October 2023

Live Law  

Supreme Court Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration: Supreme Court Case Title: M. Hemalatha Devi & Ors V. B. Udayasri, Civil Appeal Nos.6500-6501 of 2023, Citation: 2023 LiveLaw 902 The Supreme Court recently held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just because they are a signatory to …

Misuse Of Consumer Protection Act Can’t Be Allowed, Namakkal District Commission Imposes Rs. 20k Penalty On The Complainant For Filing Vexatious Complaint
1 year, 5 months ago

Misuse Of Consumer Protection Act Can’t Be Allowed, Namakkal District Commission Imposes Rs. 20k Penalty On The Complainant For Filing Vexatious Complaint

Live Law  

Recently, the District Consumer Disputes Redressal Commission, Namakkal bench comprising of Dr Thiru v. Ramaraj and Thiru A.S. Rathinasamy imposed Rs. Aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Namakkal. Upon reviewing the evidence and statements, the District Commission found that the complainant had indeed visited the post office and completed the transactions, including …

E-Commerce Platforms Must Ensure Availability Of Sellers’ Details For Awareness Of Consumers: Delhi High Court
1 year, 5 months ago

E-Commerce Platforms Must Ensure Availability Of Sellers’ Details For Awareness Of Consumers: Delhi High Court

Live Law  

The Delhi High Court has observed that there is an obligation on e-commerce platforms to ensure that complete details of the sellers are available on the website for awareness of the consumers.“There is also an obligation upon the E-Commerce platform to ensure that the complete details of the sellers are available on the platform so that the consumer is aware …

Consumer Cases Monthly Round-Up: September 2023
1 year, 5 months ago

Consumer Cases Monthly Round-Up: September 2023

Live Law  

Ministry of Consumer Affairs, Food and Public Distribution NCDRC & Department Of Consumer Affairs Claims A Disposal Rate Of 188% In The Month Of August, 2023 In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the National Consumer Disputes Redressal Commission. …

Unilateral Cancellation Of Online Order Amounts To Unfair Trade Practice, Ganjam District Commission Holds Flipkart Liable
1 year, 5 months ago

Unilateral Cancellation Of Online Order Amounts To Unfair Trade Practice, Ganjam District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission in Ganjam, Berhampur bench comprising Satish Kumar Panigrahi held Flipkart liable for unfair trade practices for cancelling the order without the consent of the complainant. Acting upon this guidance, Mr Behera approached the Ganjam District Consumer Court and initiated proceedings against Flipkart, accusing the e-commerce company of unfair and deceptive trade practices, including misleading …

Consumer Case Weekly Round-Up: 18th September 2023 – 23rd September 2023
1 year, 5 months ago

Consumer Case Weekly Round-Up: 18th September 2023 – 23rd September 2023

Live Law  

Ministry of Consumer Affairs, Food and Public Distribution In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the National Consumer Disputes Redressal Commission. Chandigarh District Consumer Disputes Redressal Commission-I Unilateral Payment Demands Amount to Unfair Trade Practice, Chandigarh District Commission Holds …

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 6 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving …

Refusal To Repair Defective TV And Issue Refund, Flipkart And TV Manufacturer Held Liable By Tiruvallur District Commission
1 year, 7 months ago

Refusal To Repair Defective TV And Issue Refund, Flipkart And TV Manufacturer Held Liable By Tiruvallur District Commission

Live Law  

Recently, the District Consumer Disputes Redressal Commission, Tiruvallur, Tamil Nadu bench comprising Dr. S.M. P. Murugan held Flipkart India and the TV manufacturer liable for firstly, delivery a defective TV and subsequently, failing to repair it or refund the amount. Thus, the Complainant filed a complaint in the District Consumer Disputes Redressal Commission, Thiruvallur, Tamil Nadu seeking for refund of …

Flipkart Violates E-Commerce Disclosure Guidelines, Berhampur District Commission Orders Compensation Of Rs. 20,000 To Consumer
1 year, 7 months ago

Flipkart Violates E-Commerce Disclosure Guidelines, Berhampur District Commission Orders Compensation Of Rs. 20,000 To Consumer

Live Law  

Recently, the District Consumer Disputes Redressal Commission, Berhampur bench comprising Mr Satish Kumar Panigrahi and Mrs Saritri Pattanaik held Flipkart liable for cancelling a customer’s order citing unforeseen error by the seller. Additionally, the complainant argued that Flipkart’s actions of non-disclosure fall under sub-clause of Regulation 5 of the Consumer Protection Rules, 2020, indicating a violation of these regulations. Regarding …

Intermediary Not Required To Take Action Against Alleged Infringers On User’s Complaint Under Rule 3 Of IT Rules 2021: Delhi High Court
2 years ago

Intermediary Not Required To Take Action Against Alleged Infringers On User’s Complaint Under Rule 3 Of IT Rules 2021: Delhi High Court

Live Law  

The Delhi High Court has observed that an intermediary is not required to take action against alleged infringers on receiving a complaint of the user regarding the infringing acts on the portal under Rule 3 of Information Technology Rules, 2021. Furthermore, Justice Shankar also compared Rule 3 of the 2021 Rules with Rule 3 of the 2011 Rules which required …

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.
2 years, 1 month ago

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.

Live Law  

The District Consumer Disputes Redressal Commission, Chennai comprising Mrs. B. Jijaa as President, Mr. T.R. The bench directed the Opposite Party to either replace the defective tiles of the Complainant’s house or to pay a sum of 4,18,080/- INR being the cost of the tiles and to pay a sum of 50,000/- INR as compensation for the deficiency in service …

Flipkart & Its Sellers Jointly Liable For Charging Over MRP: District Consumer Forum
2 years, 6 months ago

Flipkart & Its Sellers Jointly Liable For Charging Over MRP: District Consumer Forum

Live Law  

A District Consumer Disputes Redressal Commission in Telangana's Nalgonda has held that Flipkart cannot avoid liability for sale of products through its platform over the maximum retail price. It held both the e-commerce platform and the seller jointly and severally liable for such "unfair trade practice" and ordered compensation to be paid to the consumer. Since Flipkart does not directly …

Man Gets Wrong Product From Flipkart: Kerala High Court Directs Police To Redress His Grievance Within One Month
2 years, 8 months ago

Man Gets Wrong Product From Flipkart: Kerala High Court Directs Police To Redress His Grievance Within One Month

Live Law  

The Kerala High Court recently directed the concerned District Police Chief to expeditiously resolve the grievance of a petitioner who had received a wrong laptop, delivered to him by Flipkart. Justice Ziyad Rahman A.A disposed of the petition with a direction to the Kottayam Police Chief to take up the petitioner's complaint and redress the matter within a period of …

Allahabad HC Grants Relief To Flipkart In A Case Over Sale Of Products In Violation Of Copyright Act
3 years ago

Allahabad HC Grants Relief To Flipkart In A Case Over Sale Of Products In Violation Of Copyright Act

Live Law  

In relief to Flipkart Internet Private Limited and its officials, the Allahabad High Court issued an order to stay any coercive against the company officials till the next date of hearing in a case related to the sale of counterfeit products on the company's website. The bench of Justice Ashwani Kumar Mishra and Justice Rajnish Kumar also issued notices to …

CCI enquiry against Amazon, Flipkart cannot be crushed at initial stage: Karnataka HC
3 years, 7 months ago

CCI enquiry against Amazon, Flipkart cannot be crushed at initial stage: Karnataka HC

The Hindu  

E-commerce majors Amazon and Flipkart have lost their legal battle in the High Court of Karnataka as even a division bench has upheld the Competition Commission of India’s decision to conduct an investigation through its Director General into whether they had entered into anti-competitive agreements in violation of the provisions of the Competition Act 2002. Observing that the enquiry initiated …

Explained: Government Proposes New E-commerce Rules, Here's What it Means for Consumers
3 years, 8 months ago

Explained: Government Proposes New E-commerce Rules, Here's What it Means for Consumers

News 18  

The central government on Monday proposed amendments to the Consumer Protection Rules, 2020 and sought public comments on banning “mis-selling” and fraudulent “flash sale” of goods and services on e-commerce platforms such as Flipkart and Amazon. The new draft rules have also proposed that every e-commerce entity which intends to operate in India must register itself with the Department for …

Flipkart challenges Karnataka High Court order allowing Competition Commission of India investigation
3 years, 9 months ago

Flipkart challenges Karnataka High Court order allowing Competition Commission of India investigation

The Hindu  

Walmart Inc’s Flipkart and Amazon.com Inc have filed legal challenges against the resumption of an antitrust investigation into their business practices, according to sources and a legal filing viewed by Reuters. The Competition Commission of India launched an investigation in January last year after a complaint accused Flipkart and Amazon of promoting select sellers on their e-commerce platforms and using …

SC stays order demanding Flipkart probe
4 years, 3 months ago

SC stays order demanding Flipkart probe

Live Mint  

In an interim relief to Flipkart, the Supreme Court on Wednesday stayed the National Company Law Appellate Tribunal order which directed the Competition Commission of India to launch a probe against the e-commerce firm Flipkart on the allegations of abuse of dominant position in the market. The bench also comprising Justices AS Bopanna and V Ramasubramanian observed that CCI has …

E-tailers must solve complaints, ease returns under new law
4 years, 7 months ago

E-tailers must solve complaints, ease returns under new law

Live Mint  

Online retailers must facilitate easy returns, address customer complaints and avoid discriminating against merchants on their platforms, according to proposed rules for e-commerce companies under India’s new consumer protection law. The e-commerce rules will apply to all electronic retailers offering goods and services to Indian consumers, whether registered in India or overseas, Union minister Ram Vilas Paswan said in a …

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