My daughter regrets paying over the odds for Oasis tickets. Can she get her money back? DEAN DUNHAM replies
Daily MailMy daughter sat for hours in an online queue to buy tickets to see Oasis next year. Surge: A reader's daughter got caught up in the ticket-buying mayhem when so-called 'dynamic-pricing' saw advertised ticket prices more than double Dean Dunham replies: In 2022 Ticketmaster, the official ticket seller for Oasis concerts, introduced ‘dynamic pricing’, which sees the cost of tickets increase with the level of demand. So if your daughter regrets her decision enough to want a refund, she could ask Ticketmaster to cancel the ticket order and give her the money back on the basis that the contract is ‘unfair’. Taxi bill for cancelled buses My local bus company often cancels a service, which means I have to wait an hour for the next one or otherwise get a taxi into town. Dean Dunham replies: When a flight is delayed or cancelled, you potentially have the legal right to compensation under the UK261 law and you have similar rights under the Consumer Rights Act 2015 with delays on trains and ferries.
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