Mother, 64, is left with a broken finger after 'faulty' armrest collapsed on British Airways flight: Retired banker claims cabin crew did not respond to her calls for help for 20 minutes on trip from

A mother claims she was left in tears on a British Airways business class flight after a 'faulty armrest collapsed' and 'crushed her hand' - leaving her with a broken finger. Kate Hugh Smith had been flying home to Gatwick Airport after enjoying a family holiday in Barbados when the armrest on her seat fell on her hand and trapped her fingers After landing back in England, Kate said she went to the Townsend Memorial Hospital who X-rayed her hand and confirmed she had fractured and broken her right ring finger She then spent a month with her finger in a splint while it healed from the painful injury The retired banker said she then pressed her in-flight call button to try and get someone's attention but again says no one came to help. Before landing, the passengers says a BA staff member took a photo of her hand and said the airline would be in touch about her injury but claims this didn't happen. Kate with her 24-year-old daughter Rose Hugh Smith who was also on the flight home from Barbados Kate said she was left in tears due to the excruciating pain but when she tried to alert an air stewardess about her injury claims she was ignored The retired banker said she pressed her in-flight call button to try and get someone's attention but again says no one came to help 'I have never felt pain like it in my life.