Telstra refunds customers unwittingly signed up to Premium Direct Billing program
ABCTelstra has refunded more than 72,000 customers more than $9.3 million after they unwittingly subscribed to an ongoing service from a third party supplier. Key points: Customers were signed up to the Premium Direct Billing program without realising it There were cases where children accidentally signed up their parents' accounts The ACCC believes there are more customers owed compensation The Premium Direct Billing program saw customers signed up without even realising it when they used third party apps on their phones. The ACCC said for some time Telstra received more than 10,000 complaints a month from disgruntled customers who were paying for a service they did not want. "There's more people who should be contacting Telstra seeking a refund," Mr Sims said.
History of this topic
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