An example of what not to do
A 69-year-old male who was violently dragged off a United Airlines flight is seen a video clip. Video of an Asian passenger being dragged off a United Airlines flight by airport police in Chicago on Sunday night, which went viral on the internet, has drawn widespread public anger. The way Dao was treated is inexcusable, yet the airline's CEO Oscar Munoz in his statement on Monday called Dao "disruptive and belligerent", suggesting he was to blame for the altercation. The CEO's latest statement on Tuesday, in which he described the removal as "truly horrific", and that the airline took "full responsibility", at least recognizes the truth of the matter. In this sense, the US airline companies can learn from their Asian counterparts, such as Emirates, Singapore Airlines and Cathay Pacific, which excel in ensuring customer satisfaction as shown by numerous surveys and awards.
American Airlines plane is diverted after a passenger assaults a flight attendant
United Airlines passenger dragged off overbooked flight to make room for employees
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