Hyderabad District Commission Holds Amazon And 3rd-Party Seller For Delivery Of Wrong Product And Failure To Return
1 year ago

Hyderabad District Commission Holds Amazon And 3rd-Party Seller For Delivery Of Wrong Product And Failure To Return

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The District Consumer Disputes Redressal Commission-I, Hyderabad bench comprising Mrs B. Uma Venkata Subba Lakshmi, Mrs C. Lakshmi Prasanna and Mr B. Raja Reddy held Amazon and Appario Retail Private Limited, a listed 3rd-party seller liable for delivery and subsequent failure to return a smartwatch. Xtend/Xtend RTL Smart Watch with Alexa Built-in 1.69 from Appario Retail Private Limited, via the online shopping site, Amazon, for Rs. Observations by the Commission: The District Commission referred to Amazon's return policy which was very clear that returns would be processed if the product was undamaged, not different from what was shipped, and returned in its original condition. The District Commission rejected Amazon's attempt to shift blame solely on the seller, noting that Amazon's status as an intermediary did not absolve it from the responsibility to refund the amount.

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History of this topic

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount
5 months, 4 weeks ago

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount

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The District Consumer Disputes Redressal Commission, Thane bench of Dr. Richa Bansod, B.B. Rasal and H.M. Badgujar held Amazon, its delivery executive, the seller, and FedEx Trade Networks Transport & Brokerage liable for deficiency in services for failure to deliver the product or refund the money to the Complainant. Subsequently, the Complainant filed a consumer complaint in the District Consumer …

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
6 months ago

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

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The District Consumer Disputes Redressal Commission, Jodhpur bench of Shyam Sundar and Balveer Khukhudia held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Observations by the District Commission: The District Commission noted that the Complainant was informed by Amazon about the receipt of the returned mobile phone and …

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
8 months ago

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable

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The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore bench comprising Vijaykumar M. Pawale, V. Anuradha and Renukadevi Deshpande held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. Feeling aggrieved, they filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore against Amazon. Observations by the District Commission: The District …

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product
11 months, 2 weeks ago

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product

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The District Consumer Disputes Redressal Commission, Udaipur bench comprising Shri Prakash Chandra Pagaria and Shri Jai Dixit directed Amazon to refund the purchase price of the shoes returned by the Complainant. The District Commission held that Amazon did not make an effort to clarify its contention regarding the return of the wrong product by the Complainant and its failure to …

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 3 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving …

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