Babboe recall hits the skids: only 500 bikes replaced so far

Cargo bike manufacturer Babboe has replaced just 500 vehicles in the three months since it began a recall of 22,000 bikes because of safety issues. Babboe has offered customers a replacement bike or a voucher if the vehicle is more than five years old, in a recall operation that is expected to cost parent company Accell Group tens of millions of euros. The customer service line is unavailable or you get people on the phone who don’t know anything.” Long waits Other disgruntled owners said they had had to wait four weeks for their bike to be collected and another month or longer for a replacement to be delivered. Customers also accused of Babboe of profiteering by issuing replacement vouchers for older models that can only be spent in the company’s web shop, where the prices are higher than those offered by discount retailers.