Cancelling Passenger's Ticket Without Intimation Amounts To Deficiency In Service: Nagpur Consumer Forum Directs Railway To Pay 25K Compensation

The District Consumer Disputes Redressal Commission in Nagpur has awarded Rs. "For cancellation of ticket without giving intimation well in advance or fail to make alternative arrangement for the schedule journey by opposite party No.1 does amount to deficiency in service and for inconvenience and for mental torture suffered by complainant the opposite party No.1 is liable to pay compensation of Rs.25,000/- along with cost of litigation of Rs.10,000/-, " it said. As per the factual matrix of the case, the complainant herein had purchased online train tickets from Nagpur to Mumbai for the journey on 14th February 2020, and a return ticket for 16th February 2020, and had paid the necessary charges for the same on 2nd November 2019. The 1st Opposite Party submitted that Inspector General of Cyber Crime Mumbai had communicated a list of unauthorised train tickets on 10th February 2020, pursuant to which an offence to that effect had been registered at RFP Police Station, Nagpur on 11th February 2020. The Commission thus noted that although the list of unauthorised train tickets had been communicated by the Inspector General of Cyber Crime, Mumbai on 10th February 2020, and offence registered on the very next date at the RPF Police Station, Nagpur, the 1st Opposite Party still failed to communicate the message of cancellation of ticket prior to the commencement of the complainant's journey on 14th February.