BT is fined £2.8m after EE and Plusnet failed to provide clear contract information to more than 1.3m customers as they signed them up
BT has been fined £2.8 million after EE and Plusnet failed to provide clear and simple contract information to more than a million customers before they signed up. Industry watchdog Ofcom said that since June 2022, BT's EE and Plusnet businesses made more than 1.3 million sales without providing customers with a contract summary and information documents - which affected at least 1.1 million customers. BT has been fined £2.8 million after EE and Plusnet failed to provide clear and simple contract information to more than a million customers before they signed up What are affected customers entitled to? Industry watchdog Ofcom said that since June 2022, BT's EE and Plusnet businesses made more than 1.3 million sales without providing customers with a contract summary and information documents Ian Strawhorne, Ofcom enforcement director, said: 'For people to take advantage of the competitive telecoms market here in the UK, they must be able to shop around with confidence.
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