BT is fined £2.8m after EE and Plusnet failed to provide clear contract information to more than 1.3m customers as they signed them up
Daily MailBT has been fined £2.8 million after EE and Plusnet failed to provide clear and simple contract information to more than a million customers before they signed up. Industry watchdog Ofcom said that since June 2022, BT's EE and Plusnet businesses made more than 1.3 million sales without providing customers with a contract summary and information documents - which affected at least 1.1 million customers. BT has been fined £2.8 million after EE and Plusnet failed to provide clear and simple contract information to more than a million customers before they signed up What are affected customers entitled to? Industry watchdog Ofcom said that since June 2022, BT's EE and Plusnet businesses made more than 1.3 million sales without providing customers with a contract summary and information documents Ian Strawhorne, Ofcom enforcement director, said: 'For people to take advantage of the competitive telecoms market here in the UK, they must be able to shop around with confidence.
History of this topic
Virgin Media and EE fined £13.3m for overcharging customers who wanted to leave contracts early
The Independent
BT slapped with record £42m Ofcom fine for regulatory breaches at Openreach
The Independent
Ofcom fines EE £2.7m for overcharging customers
The IndependentDiscover Related