Domestic airlines saw 10% rise in compensation for delays in ’19: DGCA
Hindustan TimesDomestic airlines paid around 10% more compensation to passengers for flight delays, cancellations and for denying boarding in 2019 than in 2018. HT Image According to Directorate General of Civil Aviation data, the airlines paid a total amount of ₹44.72 crore in 2019 as compared to ₹40.94 crore in 2018 which is 9.23% more than 2018. DGCA data stated that the airlines had to spend ₹15.05 crore for denying boarding to passengers, ₹8.17 crore for cancellations and ₹21.50 crore for flights delayed for more than two hours, last year. Jitender Bhargava, former executive director of Air India said, “The increase in compensation paid by the airlines only shows that they have been now bound to strictly follow the rules and regulations as stated by the aviation regulator in the air passengers charter which was introduced by the ministry with an aim to protect passenger’s right.” As per the air charter that was introduced by the aviation ministry in February 2019, if a passenger is denied boarding due to overbooking of a flight, he/ she would be liable to hold airline for compensation if he or she is not given an alternate flight within one hour of the original flight’s departure.