7 months, 2 weeks ago

Reporting cybercrime within golden hour on 112 is a challenge for citizens

On August 20, Netra Kiran, a private firm employee, received 35 calls from over 30 numbers within an hour. But upon being redirected to the cybercrime helpline, the calls would get cut after a minute without any response. What is the use of having an emergency number?” Deputy Commissioner of Police, Command Centre, Kshama Mishra said that the Emergency Response Support System was alerted about this issue a few months ago. While this happens on 112 calls, citizens have reported that even when they dial 1930, the dedicated cybercrime helpline, it takes two to three tries to talk to an operator. In 2023, we received 4,67,258 calls and in 2024, until July 31, we have already received 7,39,299 calls, and the number might double by the end of the year.” He said that as the calls keep increasing, the number of respondents is also being increased accordingly.

The Hindu

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