Bangalore District Commission Holds Bharathi Airtel Liable For Failure To Follow TRAI Regulations And Lack Of Clarity On Tariff Details
1 year, 1 month ago

Bangalore District Commission Holds Bharathi Airtel Liable For Failure To Follow TRAI Regulations And Lack Of Clarity On Tariff Details

Live Law  

The III Additional District Consumer Disputes Redressal Commission, Bangalore Urban bench comprising Sri Shivarama K and Sri Chandrashekar S Noola held Bharathi Airtel Limited liable for excessively charging two of their customers who bought an international roaming pack. The District Commission held that there was a lack of clarity regarding the charges and further, Airtel did not follow TRAI guidelines which required the operator to inform customers through SMS/USSD messages upon reaching 70% of the credit limit, among other things. Observations by the Commission: The District Commission noted that the detailed bill provided by Airtel lacked clarity and specificity regarding the charges incurred while the complainants were in the Maldives. The District Commission ordered Airtel to issue a detailed bill about the roaming charges during the complainants' stay in the Maldives from April 26, 2018, to May 3, 2018.

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History of this topic

Failure To Notify Customer Upon Reaching Credit Limit : Uttarakhand State Commission Holds BSNL Liable For Deficiency In Service
3 weeks, 2 days ago

Failure To Notify Customer Upon Reaching Credit Limit : Uttarakhand State Commission Holds BSNL Liable For Deficiency In Service

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The Uttarakhand State Commission, presided by Mr. M. K. Singhal and Mr. C. M. Singh, held that failure to notify a customer when 80% of the credit limit is reached, as required by TRAI rules, amounts to deficiency in service. The District Commission ruled in the complainant's favour, prompting BSNL to challenge the decision at the State Commission of Uttarakhand. …

Consumer Cases Weekly Round-Up: 8th To 14th July 2024
5 months, 1 week ago

Consumer Cases Weekly Round-Up: 8th To 14th July 2024

Live Law  

Supreme Court 'People Don't Purchase High-End Luxurious Cars To Suffer Discomfort' : Supreme Court Holds Mercedes Benz Liable For Faults In Vehicles The Supreme Court on Tuesday upheld orders of the National Consumer Disputes Redressal Commission granting relief to two companies who had purchased cars from luxury car company Mercedes-Benz for the use of their directors. Chandigarh Failure To Settle …

Consumer Cases Monthly Digest: June 2024
5 months, 1 week ago

Consumer Cases Monthly Digest: June 2024

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National Consumer Disputes Redressal Commission Limitation Period Under Policy Is Shorter Than Statutory Period For Filing Complaint, Unenforceable And Void: NCDRC Holds Oriental Insurance Liable For Deficiency In Service The National Consumer Disputes Redressal Commission, presided by Subhash Chandra and Sadhna Shanker, held that the Consumer Protection Act 1986 provides a two-year limitation period for filing a complaint, and the …

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money
5 months, 2 weeks ago

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held Union Bank of India liable due to its failure to refund the money wrongfully debited from the complainant's bank account while attempting to withdraw from the bank's ATM. Brief Facts: The Complainant attempted to withdraw money from an ATM operated by Union Bank …

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
5 months, 2 weeks ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

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The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable
5 months, 3 weeks ago

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held State Bank of India liable for deficiency in services due to its failure to safeguard the FD account of a customer which resulted in unauthorized transactions amounting to Rs. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes …

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects
5 months, 3 weeks ago

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Xiaomi Technology India Pvt. Seeking resolution, the Complainant contacted Amazon, who directed him to Golden Telecom, the authorized service centre of Xiaomi Technology India Private Limited, the manufacturer. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, …

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India
5 months, 3 weeks ago

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., held that a customer is responsible for losses caused by their negligence, like sharing payment credentials, until they report the unauthorized transaction to the bank, after which the bank is responsible for subsequent losses. Despite the bank's prompt action in blocking the account upon receiving the complaint to prevent further losses, …

Courts Must Favour Complainant In Case Of Presence Of Two Interpretations Of Same Clause: Ernakulam District Commission
5 months, 3 weeks ago

Courts Must Favour Complainant In Case Of Presence Of Two Interpretations Of Same Clause: Ernakulam District Commission

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., held Star Health & Allied Insurance liable for deficiency in service and unfair trade practice. The insurer maintained there was no deficiency in service or unfair trade practice, contested the ₹1,20,000 hospitalization expenses, and argued any liability should be limited to ₹95,286, excluding non-medical expenses. Observations by the District Commission The …

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs
5 months, 3 weeks ago

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs

Live Law  

The District Consumer Disputes Redressal Commission, Kozhikode bench of P.C. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kozhikode, Kerala against the Seller, LG Service Centre and LG Electronics India. Observations by the District Commission: The District Commission held that the conduct of the Seller, LG Service Centre and LG Electronics India in …

In Matters Concerning Consumer Protection, Jurisdiction Should Accomodate Complainant's Convenience: NCDRC Holds Bharti Airtel Liable For Deficiency In Service
6 months ago

In Matters Concerning Consumer Protection, Jurisdiction Should Accomodate Complainant's Convenience: NCDRC Holds Bharti Airtel Liable For Deficiency In Service

Live Law  

The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held Bharti Airtel liable for deficiency in service due to issuing duplicate SIM which caused monetary loss to the complaint. The commission also held that the District Forum has jurisdiction to entertain complaints where the opposite party resides, conducts business, or where the cause of action arises based …

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
6 months ago

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Jodhpur bench of Shyam Sundar and Balveer Khukhudia held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Observations by the District Commission: The District Commission noted that the Complainant was informed by Amazon about the receipt of the returned mobile phone and …

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable
6 months ago

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable

Live Law  

The District Consumer Disputes Redressal Commission, Bangalore bench of M Shobha, K Anita Shivakumar and Suma Anil Kumar held Air India liable for deficiency in services for cancelling the Complainant's flight and rebooking her on a different route to the USA, without her consent. Observations by the District Commission: The District Commission noted that despite the Complainant's repeated requests for …

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects
6 months ago

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Rekha Sayannavar and Chandrashekhar S Noola held Xiaomi and Amazon liable for deficiency in services for selling a phone with a manufacturing defect to the Complainant. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint against …

Consumer Cases Weekly Round-Up: 6th to 12th May 2024
7 months, 1 week ago

Consumer Cases Weekly Round-Up: 6th to 12th May 2024

Live Law  

Supreme Court Consumer Protection Act 1986 | Onus Of Proving That Service Was Availed For 'Commercial Purpose' Is On Service Provider : Supreme Court Case Title: SHRIRAM CHITS PRIVATE LIMITED EARLIER KNOWN AS SHRIRAM CHITS PVT. National Consumer Disputes Redressal Commission Suppression Of Material Facts Makes Policy Voidable At Option Of Insurance Company, NCDRC Dismisses Revision Petition Against Bajaj Allianze …

Consumer Cases Weekly Round-Up: 15th to 21st April 2024
8 months ago

Consumer Cases Weekly Round-Up: 15th to 21st April 2024

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National Consumer Disputes Redressal Commission The Revisional Jurisdiction Of The National Commission Is Limited And Can Be Exercised Only In Specific Circumstances: NCDRC The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya, held that the Revisional Jurisdiction of the National Commission is restricted to specific circumstances, such as when the State Commission has acted beyond its …

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024
8 months, 3 weeks ago

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024

Live Law  

National Consumer Disputes Redressal Commission Damages Involving Motor Vehicles Must Be Adjudicated By Motor Accident Claim Tribunal, Consumer Forums Do Not Have Jurisdiction: NCDRC The National Consumer Disputes Redressal Commission bench comprising Mr Justice Sudip Ahluwalia reiterated that Consumer Fora do not have the jurisdiction to entertain claims/damages involving motor vehicles. District Consumer Disputes Redressal Commission-VII, Southwest Delhi Lack Of …

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024
9 months, 2 weeks ago

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024

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State Consumer Disputes Redressal Commission, Uttar Pradesh U.P. District Consumer Disputes Redressal Commission – I, Hyderabad Recurring Defects In Newly Purchased Laptop, Hyderabad District Commission Orders Lenovo To Refund Purchase Amount And Pay Compensation The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and C. Lakshmi Prasanna held Lenovo India liable for deficiency …

Consumer Cases Monthly Digest: February 2024
9 months, 2 weeks ago

Consumer Cases Monthly Digest: February 2024

Live Law  

Supreme Court Medical Negligence | Supreme Court Awards Rs 10 Lakh Compensation To Patient Who Developed Hoarseness In Voice After Trainee Gave Anaesthesia Case Title: J. DOUGLAS LUIZ THROUGH LEGAL REPRESENTATIVES VERSUS MANIPAL HOSPITAL | CIVIL APPEAL NO.1700 OF 2024 Citation: 2024 LiveLaw 134 The Supreme Court recently awarded Rs. District Consumer Disputes Redressal Commission-III, Hyderabad Hyderabad District Commission Holds …

Consumer Cases Weekly Round-Up; 22nd January To 4th February 2024
10 months, 2 weeks ago

Consumer Cases Weekly Round-Up; 22nd January To 4th February 2024

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National Consumer Disputes Redressal Commission National Consumer Commission Holds Raheja Developers Limited for Deficiency in service The National Consumer Disputes Redressal Commission presided by Justice A.P. Liable For Unfair Trade Practice The District Consumer Disputes Redressal Commission, Kullu bench comprising Purender Vaidya and Pooja Gupta held HDFC Life Insurance Company liable for deficiency in services for falsely repudiating the claim. …

Consumer Cases Weekly Round-Up: 25th December To 31st December 2023
11 months, 3 weeks ago

Consumer Cases Weekly Round-Up: 25th December To 31st December 2023

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National Consumer Disputes Redressal Commission, New Delhi Concurrent Finding On Facts, NCDRC Dismisses New India Assurance Co.'S Revision Petition, Directs To Pay Fire Claim Case Title: New India Assurance Co. Ltd. vs M/S M.R. Ernakulam District Consumer Disputes Redressal Commission, Kerala Ernakulam District Commission Holds Lenovo Liable For Deficiency In Service Case Title: Selvan T.K. Ernakulam District Consumer Disputes Redressal …

Boudh District Commission Directs Vodafone To Pay Compensation For Outdated Recharge Vouchers And Refund Security Deposit To The Distributors
1 year ago

Boudh District Commission Directs Vodafone To Pay Compensation For Outdated Recharge Vouchers And Refund Security Deposit To The Distributors

Live Law  

The District Consumer Disputes Redressal Commission, Boudh bench comprising Sri H.B. Nayak held Vodafone Idea Mobile Services Limited liable for unilaterally halting its business operations in the Boudh district which led to the invalidation of the Recharge Coupon Vouchers already bought by the Distributor. The District Commission also directed Vodafone to disburse the security deposit collected from the Distributor while …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 1 month ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

Chandigarh-I District Commission Holds Jakara International For Unfair Trade Practices
1 year, 2 months ago

Chandigarh-I District Commission Holds Jakara International For Unfair Trade Practices

Live Law  

The Chandigarh-I District Consumer Disputes Redressal Commission bench comprising Pawanjit Singh, Surjeet Kaur and Suresh Kumar Sardana held one visa consultant firm, Jakara International Pvt. Observations by the Commission: The District Commission found that the Complainant was entrapped by the immigration firm and shocked to discover that the college in question did not meet his expectations for the fees charged. …

Bengaluru District Commission Holds VIBES Healthcare Liable For Imposing One-Sided T&C On Customer For Anti-Obesity Treatment
1 year, 2 months ago

Bengaluru District Commission Holds VIBES Healthcare Liable For Imposing One-Sided T&C On Customer For Anti-Obesity Treatment

Live Law  

The Bengaluru-IV Additional District Consumer Disputes Redressal Commission bench comprising Rarnachandra, H.N. Shrinidi and Nandini H Kumbhar held VIBES Healthcare Ltd. liable for not refunding the security deposit of Rs 40,000 after the complainant experienced severe pain due to health issues post Bariatric Sleeve Surgery sessions. The bench ordered Vibes to refund the security deposit and an additional compensation of …

Consumer Cases Monthly Round-Up: September 2023
1 year, 2 months ago

Consumer Cases Monthly Round-Up: September 2023

Live Law  

Ministry of Consumer Affairs, Food and Public Distribution NCDRC & Department Of Consumer Affairs Claims A Disposal Rate Of 188% In The Month Of August, 2023 In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the National Consumer Disputes Redressal Commission. …

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 3 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving …

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.
1 year, 10 months ago

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.

Live Law  

The District Consumer Disputes Redressal Commission, Chennai comprising Mrs. B. Jijaa as President, Mr. T.R. The bench directed the Opposite Party to either replace the defective tiles of the Complainant’s house or to pay a sum of 4,18,080/- INR being the cost of the tiles and to pay a sum of 50,000/- INR as compensation for the deficiency in service …

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