Trai issues more stringent quality of service regulations
7 months, 3 weeks ago

Trai issues more stringent quality of service regulations

Hindustan Times  

The Telecom Regulatory Authority of India on Friday released the revised regulations to set standards of quality of service for telecom and internet service providers that have more than 10,000 subscribers. Trai issues more stringent quality of service regulations In what will apply to landline, mobile and broadband services, the common set of regulations, called the Standards of Quality of Service of Access and Broadband Service Regulations, 2024, replaces and supersedes three older regulations. Under the new regulations, the service providers must publish on their website their QoS performance across parameters such as cumulative downtime, mean time to repair, how long it takes to fix a fault, latency and packet drop rate for broadband services, connections with good voice quality, and others prescribed in the regulations. Service providers must also display technology wise mobile coverage maps on their websites so that customers can make informed decisions.

Drop Lakh Idea Providers Service Providers Trai Issues Qos Service Regulations Regulations Service  quality  regulations  service  lakh  stringent  rate  trai  issues  latency  imposed  services  providers  drop

History of this topic

TRAI’s pesky call norms: COAI rues higher fines for telcos, flags lack of rules for OTT comms
1 month, 1 week ago

TRAI’s pesky call norms: COAI rues higher fines for telcos, flags lack of rules for OTT comms

Live Mint  

New Delhi, Feb 17 COAI on Monday expressed concerns that the sector regulator's new norms to tackle spam calls and messages have prescribed substantially increased penalties for telcos, and rued the absence of any regulation for OTT Communication Services that, the industry body pointed out, has seen an influx of spam. Cellular Operators' Association of India contended that while telecom …

Good news for mobile users: TRAI tightens rules to curb spam calls, prescribes fines of up to Rs 10 lakh
1 month, 2 weeks ago

Good news for mobile users: TRAI tightens rules to curb spam calls, prescribes fines of up to Rs 10 lakh

India TV News  

The Telecom Regulatory Authority of India has further tightened rules to curb unsolicited calls and messages. Fine of up to Rs 10 lakh Telecom regulator TRAI has intensified its crackdown on pesky calls and messages. "A financial disincentive of Rs 2 lakh for the first instance of violation, Rs 5 lakh for the second instance of violation and Rs 10 …

BSNL, Jio, Airtel, Vi users: New telecom rules to improve service from January 1
4 months, 1 week ago

BSNL, Jio, Airtel, Vi users: New telecom rules to improve service from January 1

India TV News  

To make life easier for mobile users, the government routinely updates telecom regulations. If you use a mobile phone, there’s important news to note: a new rule will come into effect starting January 1, 2025, impacting customers of Jio, Airtel, Vi, and BSNL. Currently, RoW rules vary from state to state, which has resulted in telecom operators encountering different charges …

Telecom operators to publish 3G, 4G, 5G coverage maps to help users make informed decision
4 months, 1 week ago

Telecom operators to publish 3G, 4G, 5G coverage maps to help users make informed decision

India TV News  

Telecom operators to publish 3G, 4G, 5G coverage maps to help users make informed decision Currently, operators offer 3G, 4G, and 5G services, but subscribers have no way of knowing which type of service is available in their area. Considering this problem, Telecom regulatory Authority of India has asked all the telecom operators in India to publish geospatial coverage maps …

TRAI releases four consultation papers on spectrum, mobile porting, in-building connectivity
1 year, 6 months ago

TRAI releases four consultation papers on spectrum, mobile porting, in-building connectivity

The Hindu  

The Telecom Regulatory Authority of India on Wednesday released four consultation papers, on a rating framework for digital connectivity in buildings on spectrum policy, and mobile number portability. TRAI has previously deliberated on this issue, but the Department of Telecommunications requested fresh inputs due to recent technological developments in the World Radiocommunication Conferences and other global consortiums where spectrum guidelines …

TRAI releases draft Telecom Regulatory Authority of India Repealing Regulations, 2023
1 year, 11 months ago

TRAI releases draft Telecom Regulatory Authority of India Repealing Regulations, 2023

Live Mint  

Telecom Regulatory Authority of India has released draft Telecom Regulatory Authority of India Repealing Regulations, 2023, inviting comments of stakeholders. The TRAI notified regulation on quality of service of dial-up and leased line internet access service, 2001 on 10th December 2001. The draft Telecom Regulatory Authority of India Repealing Regulations, 2022 regulation is available on TRAI website www.trai.gov.in and shall …

Submit Service Quality Reports For Each State, Union Territory: TRAI To Telcos
2 years, 1 month ago

Submit Service Quality Reports For Each State, Union Territory: TRAI To Telcos

News 18  

Taking a serious note of call drops related complaints and service quality issues, regulator Trai on Friday directed telecom service providers to submit service quality reports for each State and Union Territory. Meanwhile, it has also issued “directions to all telecom service providers to submit Quality of Service reports for each State and Union Territory.” Last week, the Telecom Regulatory …

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos
2 years, 1 month ago

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos

The Hindu  

Amid rising instances of service quality issues and consumer complaints, Telecom Regulatory Authority of India has asked telecom operators to report call drop and outage data at the State-level also and take immediate steps to "demonstrate visible improvement" in quality of service and connectivity experience for consumers across the country. TRAI officials met telecom companies including Reliance Jio, Bharti Airtel …

Crack whip on telcos for call drops, DoT tells Trai
2 years, 1 month ago

Crack whip on telcos for call drops, DoT tells Trai

Deccan Chronicle  

New Delhi: Amid an aggressive launch of 5G services in several cities across the country, the department of telecommunications on Wednesday raised concerns over poor quality of services as well as call drops, and asked telecom sector regulator Telecom Regulatory Authority of India to adhere the government’s stricter norms to check call drops and improve call quality. The regulator is …

DoT asks TRAI to add stricter benchmark in telecom service quality norms
2 years, 1 month ago

DoT asks TRAI to add stricter benchmark in telecom service quality norms

The Hindu  

“The Department of Telecommunications has asked telecom sector regulator Telecom Regulatory Authority of India to make quality of service norms stricter in order to curb call drops and improve call quality,” an official source said. The TRAI has called a meeting with telcos on February 17 to discuss measures and action plan for improving service quality, review of norms, benchmarks …

Telecom service quality norms may get tighter
2 years, 6 months ago

Telecom service quality norms may get tighter

The Hindu  

Telecom Minister Ashwini Vaishnaw on Wednesday assured the sector of more reforms in the offing but asserted that the industry too would have to do its bit and reciprocate by improving service quality “significantly”. “I will be requesting Department to send a new consultation paper to TRAI for significantly increasing the quality of service parameters almost making it 3x or …

What our new telecom regulatory law should look like
2 years, 6 months ago

What our new telecom regulatory law should look like

Live Mint  

Telecommunications in India is regulated under the Indian Telegraph Act, 1885, a law that came into force at a time when the internet, voice telephony and many of the services we take for granted today were not even technically possible. Rather than issuing different licences to various participants in the sector, often repeating general conditions with minor variations, we should …

India looking to regulate WhatsApp, Telegram, and other internet calling and messaging apps
2 years, 6 months ago

India looking to regulate WhatsApp, Telegram, and other internet calling and messaging apps

India Today  

The Department of Telecom has reached out to the Telecom Regulatory Authority of India for its opinion on developing a framework to regulate internet calling and messaging apps like WhatsApp, Telegram, Signal, and others. The Department has now sought a comprehensive reference from TRAI for internet telephony and over-the-top players.” Meanwhile, the telecom companies are also requesting the government to …

Cellular Operators Write to DoT Demanding Strict Regulations on Captive Private Networks
2 years, 9 months ago

Cellular Operators Write to DoT Demanding Strict Regulations on Captive Private Networks

News 18  

The Cellular Operators Association of India has urged that businesses be subjected to stringent criteria before being allowed to establish “captive non-public networks”, according to a letter sent to Department of Telecom secretary K Rajaraman. The move comes just days after the Cabinet, despite telco objections, allowed businesses to build up private networks by assigning spectrum directly to them by …

DoT warns telcos may misuse fixed broadband licence fee exemption; Trai starts review
3 years, 10 months ago

DoT warns telcos may misuse fixed broadband licence fee exemption; Trai starts review

India TV News  

Telecom regulator Trai on Wednesday started consultation to re-examine its suggestion to exempt fixed broadband service from licence fee to proliferate digital connectivity across the country. "DoT has raised certain new issues like exemption of the licence fee on the revenues earned from fixedline broadband keeping in view the current factual matrix and relevant issues, likelihood of misuse by the …

Internet Speeds Should be Minimum 2Mbps to Qualify as Broadband, BIF Tells TRAI
4 years, 4 months ago

Internet Speeds Should be Minimum 2Mbps to Qualify as Broadband, BIF Tells TRAI

News 18  

Broadband speeds in India have progressed over time, including internet speeds, the technology behind all-round internet connectivity, and the requirement of users from internet connections. Furthermore, the present minimum threshold of an internet connection having to offer a minimum 512kbps bandwidth to qualify as ‘broadband’ is “dismally low”, according to reports that confirmed BIF’s response to TRAI. The BIF recommendation …

WhatsApp, Skype Steer Clear of Regulations as TRAI Verdict Dampens Telcos' Hopes
4 years, 6 months ago

WhatsApp, Skype Steer Clear of Regulations as TRAI Verdict Dampens Telcos' Hopes

News 18  

WhatsApp, Zoom, Skype and other internet-based communications services have received a favourable verdict from the Telecom Regulatory Authority of India, in an impending appeal that was seeking to impose regulatory restrictions on internet-driven communication services. This goes against India’s telecom operators, who had claimed that since OTT apps offer competitive services as telcos, they too should fall under similar regulatory …

TRAI proposes third party apps for selecting channels under new cable services framework
5 years, 7 months ago

TRAI proposes third party apps for selecting channels under new cable services framework

Live Mint  

In the wake of complaints from consumers that they are not able to choose TV channels conveniently under the new framework for cable services, telecom regulator TRAI has proposed having a channel selection system developed by a third party to make the process easy. TRAI, as a special initiative, conducted field inspection for some DPOs to access the process of …

Watching TV to be cheaper after February 1, TRAI DTH rules allow users to create pay-per-channel plan
6 years, 2 months ago

Watching TV to be cheaper after February 1, TRAI DTH rules allow users to create pay-per-channel plan

India Today  

The Telecom Regulatory Authority of India, or TRAI, has come up with new regulations to make DTH TV more affordable. The regulation will come into effect from February 1 and will require subscribers, as well as DTH service providers, to adapt to the new system. The new regulations will change the base prices of several TV packs and service providers …

TRAI amends Mobile Number Portability regulations; limits timeline for porting number within same circle to two days
6 years, 3 months ago

TRAI amends Mobile Number Portability regulations; limits timeline for porting number within same circle to two days

India TV News  

In order to ease and quicken the procedure of portability, the Telecom Regulatory Authority of India has amended the Mobile Number Portability regulations. The timeline for porting a mobile number within the Intra-Licensed Service Area or the same circle has been limited to two days and that in a different circle or an Inter-Licensed Service Area has been kept at …

TRAI to penalise telecom companies for violating call drop norms
6 years, 9 months ago

TRAI to penalise telecom companies for violating call drop norms

Firstpost  

TRAI’s in the final stage of slapping penalty on operators who have not met call drop norms. Telecom Regulatory Authority of India is in the final stage of slapping penalty on operators who have not met call drop norms for the March quarter, its chairman RS Sharma said. Maintaining its watch on service quality in the sector, TRAI had tightened …

Data services may soon be allowed on domestic flights
6 years, 11 months ago

Data services may soon be allowed on domestic flights

Hindustan Times  

Flyers will soon be able to avail data services during flights with the Telecom Commission, the highest decision-making body at the department of telecommunications, set to approve the much-awaited proposal at its next meeting scheduled on May 1, a person aware of the matter said, requesting anonymity. Moreover, the pricing would be left to airlines, the person said, adding that …

TRAI begins consultation to fix service quality norms for LTE calls
7 years, 1 month ago

TRAI begins consultation to fix service quality norms for LTE calls

India TV News  

Telecom regulator TRAI today began an industry-wide consultation to fix service quality norms for voice calls on Long Term Evolution networks. The exercise is expected to culminate in framing of the parameters on call drops and service quality measurement for voice services to LTE users, much like the rules laid down by TRAI recently for assessing the quality of cellular …

Trai proposes converged regulation for ICT and broadcast sector
7 years, 1 month ago

Trai proposes converged regulation for ICT and broadcast sector

Live Mint  

New Delhi: The Telecom Regulatory Authority of India on Friday proposed a converged regulator for information and communications technology and broadcast sectors and hence, integrated regulation for both, a move that has been opposed by the broadcast sector so far. In its recommendations for the formulation of National Telecom Policy 2018 released on Friday, Trai said that there should be …

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT
7 years, 2 months ago

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT

The Quint  

The DoT has taken up the issue around rolling out of telecom infrastructure in states, she said, adding that “the industry has to get its act together. They have to earmark more investments into infrastructure.” TRAI’s new and stringent call drop rules came into force from 1 October 2017 and the quarter-ended December 2017 will see the first instance of …

TRAI has asked telcos to submit their network data on a quarterly basis under new call drop rules
7 years, 3 months ago

TRAI has asked telcos to submit their network data on a quarterly basis under new call drop rules

Firstpost  

The Telecom Regulatory Authority of India has issued a fresh format for mobile operators to report such data every quarter based on its new Quality of Service formula. Telecom regulator TRAI Thursday asked mobile operators to submit their network-related data for checking service quality under the new stricter call drop parameters. TRAI has directed “the Unified Access Service Providers and …

Trai’s views on in-flight connectivity framework by December-end
7 years, 3 months ago

Trai’s views on in-flight connectivity framework by December-end

Live Mint  

New Delhi: Telecom Regulatory Authority of India will come out with its recommendations on allowing in-flight connectivity by December-end, a top official said on Wednesday. which means in next 15 days or so.” Sharma declined to divulge more, but said “the broad point is that in-flight connectivity shall be allowed”. On the NTP, Sharma said Trai has already held various …

TRAI recommends rules for net neutrality, telcos say narrow view
7 years, 4 months ago

TRAI recommends rules for net neutrality, telcos say narrow view

India TV News  

Telecom regulator TRAI today recommended measures for non-discriminatory access to all content and services available on Internet with some exceptions as required under government rule, court order and the like. The Telecom Regulatory Authority of India, in its recommendation on net neutrality issued today, has cautioned that discriminatory treatment would include any form of restriction or interference including practices like …

Trai seeks public views on in-flight mobile services
7 years, 6 months ago

Trai seeks public views on in-flight mobile services

Live Mint  

New Delhi: Telecom Regulatory Authority of India on Friday started consultation process on framing guidelines for full- fledged in-flight mobile services. Trai, in its consultation paper on in-flight connectivity, said, “Given the rapidly expanding demand for ‘in- flight communication’, there is a proposal to introduce in- flight connectivity for voice, data and video services over Indian airspace for domestic, international …

Telcos to be fined Rs 5 lakh over call drops starting October 1, says TRAI
7 years, 7 months ago

Telcos to be fined Rs 5 lakh over call drops starting October 1, says TRAI

India TV News  

The Indian telecom watchdog on Friday announced stricter rules over call drops and said telecom operators who don't meet the norms can be fined at least Rs 5 lakh. "Graded financial disincentives in case service providers fail to meet the DCR benchmarks have been introduced, in which amount payable may depend upon the extent of deviation from the benchmarks," the …

Trai is set to revise quality of service norms on telecom services including VoLTE
7 years, 11 months ago

Trai is set to revise quality of service norms on telecom services including VoLTE

Firstpost  

Telecom regulator Trai today said it will bring out in the next few weeks its order on the revised quality of service norms for mobile services, including benchmarks for newer technologies like VoLTE. “On quality of service norms and parameters, on how to redefine them, what should be the values, the granularity… should the call quality be measured at the …

Fine salvo at Jio's rivals
8 years, 5 months ago

Fine salvo at Jio's rivals

ABP News  

If the telecom ministry accepts the proposal from the Telecom Regulatory Authority of India, the three operators could be looking at a cumulative fine of over Rs 3,000 crore. In a letter to the department of telecom, Trai recommended that the three companies should be penalised as the failure to provide sufficient connectivity points to Jio had resulted in a …

Trai: How is India's telecom regulator faring in its commitment towards better quality of service?
8 years, 7 months ago

Trai: How is India's telecom regulator faring in its commitment towards better quality of service?

Firstpost  

Access to a high speed and dependable internet connection is a persistent demand from Indian citizens. This was one of the major roadblocks identified by Telecom service providers, and Trai’s consultation paper to regulate in building access to telecom service providers is a good step towards solving this problem. Stakeholders, including internet service providers, telecom service providers, associations of service …

Trai has issued a consultation paper seeking stakeholder opinion on quality of service standards
8 years, 7 months ago

Trai has issued a consultation paper seeking stakeholder opinion on quality of service standards

Firstpost  

As the call drop issue remains yet to be fully addressed, the telecom regulator on Friday issued a consultation paper seeking opinion of stakeholders on how quality of services could be improved by the telecom service providers. “How should the call drop rate calculated - either at the Licensed service area level calculated during TCBH, or calculated during the Cell …

Trai will issue a consultation paper to specify the average data speed of mobile broadband
8 years, 8 months ago

Trai will issue a consultation paper to specify the average data speed of mobile broadband

Firstpost  

Following complaints from consumers on poor broadband speeds over mobile internet networks, Trai has issued a consultation paper exploring the option of making telecom service providers specify a minimum broadband speed for internet access on mobile devices. Telecom service providers had retaliated that it was impossible to assure consumers of a minimum speed, because of the way mobile broadband works. …

TRAI seeks more power
8 years, 9 months ago

TRAI seeks more power

The Hindu  

The Telecom Regulatory Authority of India has approached the government seeking powers to impose penalty in order to ensure quality of service from telecom operators. This follows the > Supreme Court quashing the TRAI’s regulation to impose penalty on operators for call drops, calling it ‘arbitrary’, the regulator on Wednesday. “As the Hon’ble Supreme Court in its judgement observed that …

TRAI reviews regulatory framework of broadcasting sector
8 years, 10 months ago

TRAI reviews regulatory framework of broadcasting sector

Firstpost  

The Indian telecom regulator, TRAI on Wednesday initiated a comprehensive review of the existing regulatory framework governing the Broadcasting and Cable Services sector. The TRAI stated that some of the issues like delay in signing of written interconnection agreements and allocation of specific responsibilities between MSOs and LCOs have already been addressed. “For allocation of specific responsibilities between MSOs and …

TRAI regulation on call drops arbitrary, unreasonable: SC
8 years, 10 months ago

TRAI regulation on call drops arbitrary, unreasonable: SC

The Hindu  

The Supreme Court on Wednesday struck down a TRAI regulation that made it mandatory for telecom companies to compensate subscribers for call drops holding it as “arbitrary, unreasonable and non-transparent.” “We have held the impugned regulation to be ultra vires, arbitrary, unreasonable and non-transparent,” a Bench comprising Justices Kurian Joseph and R.F. The apex court passed the judgment on the …

Government imposes Rs. 323-Crore fine on operators for violating rules to verify subscribers
9 years ago

Government imposes Rs. 323-Crore fine on operators for violating rules to verify subscribers

India TV News  

New Delhi: The government has imposed fines of Rs. "Total financial penalty imposed on different telecom service providers for violation of customer acquisition form verification norms during current financial year 2015-16 is Rs. 323.56 crores," Telecom Minister Ravi Shankar Prasad said in a written reply to Lok Sabha today. "Telecom Enforcement Resources and Monitoring Cells carry out sample verification of …

TRAI will enforce the call drop regulation: Ravi Shankar Prasad
9 years ago

TRAI will enforce the call drop regulation: Ravi Shankar Prasad

India TV News  

New Delhi: The regulator TRAI will enforce its order on call drops, which makes it mandatory for telcos to compensate customers for failed calls, as the Delhi High Court has upheld the decision, Telecom Minister Ravi Shankar Prasad said on Tuesday. I have not examined the judgement but the penalty incentive and disincentive regulations of Trai has been upheld by …

Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]
9 years, 1 month ago

Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]

Live Law  

A Division Bench of Delhi High Court on Monday upheld an order of the Telecom Regulatory Authority of India, mandating cellular operators to compensate subscribers for call drops from January 1, 2016.Dismissing a batch of petitions filed by Cellular Operators Association of India, and 21 telecom operators, the Bench, comprising Chief Justice G. Rohini and Justice Jayant Nath observed, “There. …

COAI says that quality of service levels of all operators in conformity with TRAI standards
9 years, 1 month ago

COAI says that quality of service levels of all operators in conformity with TRAI standards

Firstpost  

Cellular Operators Association of India Tuesday said that quality of service levels for all operators in Goa is in conformity with the Telecom Regulatory Authority of India -mandated benchmark. “More than 1,200 cell sites need to be added to the current total of 3,500 cell sites to facilitate efficient network quality and better connectivity for residents and as well as …

TRAI blames lack of investment in infrastructure for call drops
9 years, 2 months ago

TRAI blames lack of investment in infrastructure for call drops

The Hindu  

The Telecom Regulatory Authority of India on Wednesday held the lack of investment by mobile service providers in the network infrastructure, including mobile towers, responsible for the problem of call drops. In an affidavit filed in the Delhi High Court in response to a writ petition challenging a new rule imposing a fine for each call drop on mobile operators, …

Call compensation rules stay, TRAI to hear out telcos
9 years, 5 months ago

Call compensation rules stay, TRAI to hear out telcos

India TV News  

New Delhi: Telecom regulator TRAI has asked mobile service providers to ready their systems to compensate consumers for call drops from January 1. The Telecom Regulatory Authority of India had already held a meeting with telecom operators on implementation of call drop compensation rules and steps taken by them to improve quality of service. According to the guidelines, telecom operators …

TRAI names firms faulting on call drop service norms
9 years, 8 months ago

TRAI names firms faulting on call drop service norms

The Hindu  

The Telecom Regulatory Authority of India has named Vodafone, Idea, Reliance and Airtel among the cell phone service providers failing to meet the quality of service norms in Delhi or Mumbai, especially on mobile call drops. The audit, done by an independent agency in the two metros, on behalf of the regulator, found that Tata in Delhi and Bharti Airtel …

Telecom companies not meeting standards on call drop issue, says TRAI
9 years, 8 months ago

Telecom companies not meeting standards on call drop issue, says TRAI

Firstpost  

Amid growing concerns over the call drop issue, sectoral regulator TRAI has said that most of the telecom companies in Delhi and Mumbai are not meeting the prescribed standards. New Delhi: Amid growing concerns over the call drop issue, sectoral regulator TRAI has said that most of the telecom companies in Delhi and Mumbai are not meeting the prescribed standards. …

TRAI issues draft guidelines on mobile data services
12 years, 8 months ago

TRAI issues draft guidelines on mobile data services

Firstpost  

The Telecom Regulatory Authority of India recently released draft regulations on the minimum quality benchmarks for mobile Internet service. “It is necessary to benchmark and monitor the quality of service offered by the service providers of mobile data services with various options open to the implementing agencies so that the interests of consumers are protected,” TRAI said. The draft states …

TRAI to better quality of service for 3G voice calls
12 years, 10 months ago

TRAI to better quality of service for 3G voice calls

Firstpost  

In an official statement, the Telecom Regulatory Authority of India confirmed that they have put into effect an amendment to the existing Standards of Quality of Service of Basic Telephone Service and Cellular Mobile Telephone Service Regulations, 2009 dated 20th March, 2009, and have issued Standards of Quality of Service of Basic Telephone Service and Cellular Mobile Telephone Service Regulations, …

Telcos plead their case with Govt against TRAI
12 years, 10 months ago

Telcos plead their case with Govt against TRAI

India TV News  

New Delhi, May 2: Rankled by TRAI's recommendations on 2G spectrum auction, leading telecom firms today made a pitch to top government functionaries, including Home Minister P Chidambaram and Finance Minister Pranab Mukherjee, urging them not to accept the regulator's “catastrophic” recipe. Baksaas said the auction policy should be catalyst for “affordability, competition and investments” rather than leading to tariff …

Discover Related