AT&T says it has resolved software issue that caused an outage for some wireless customers

CNN — AT&T wireless service was down for some customers for parts of Tuesday because of a software issue that has since been fixed, according to the company, which has experienced several outages this year. “We apologize for the inconvenience, and we appreciate our customers’ patience as we worked to resolve this issue.” The AT&T outage came one day after the Federal Communications Commission announced a $950,000 settlement with AT&T to resolve an investigation into whether the company violated FCC rules by failing to deliver 911 calls and timely notify 911 call centers during an August 2023 outage. In Tennessee on Tuesday evening, the 911 agency in Hawkins County said an AT&T wireless service outage “may affect the ability of some AT&T wireless customers to reach our 911 center.” The agency, posting on X, urged people to call its non-emergency line if they were unable to connect with 911. San Jose police said the AT&T outage affected people’s ability to call 911 there late Tuesday afternoon, but about three hours later said service had been restored. And in Florida, the Seminole County government’s X account referred Tuesday night to an “outage when calling 911,” and urged people to call a “non-emergency number … for emergencies until the issue is resolved.” It was not immediately clear whether that outage related to AT&T’s issues.