Passenger complaints about baggage mishandling go up by 10%: DGCA
6 years, 8 months ago

Passenger complaints about baggage mishandling go up by 10%: DGCA

India TV News  

Complaints and concerns of domestic air passengers about luggage mishandling show no signs of decline, with aviation regulator DGCA stating that 27.5 per cent of all complaints received in June were related to baggage. The complaints shot up from 21 per cent in April to 23.9 per cent in May and to 27.5 per cent in June, the Directorate General of Civil Aviation said, adding that in June, the domestic airlines flew 17.57 lakh more passengers at over 1.13 crore, compared to 95.68 lakh in June last year, registering a growth of 18.36 per cent. Presenting an airline category report last month, the Ministry of Civil Aviation had revealed that between November, 2016 and June 26, 2018, the airlines had received 763 grievances related to baggage -- the fourth highest after complaints about flight delays, ticket fares and check-in and boarding. As per the DGCA data, Air India and Jet Airways enjoyed a market share of 12.5 per cent and 13.9 per cent respectively in June.

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Domestic airlines flew 16.13 million passengers in 2024: DGCA
Trending News
2 months ago

Domestic airlines flew 16.13 million passengers in 2024: DGCA

Hindustan Times  

Domestic airlines flew 16.13 million passengers in 2024 compared to 15.20 million in 2023, civil aviation regulator Directorate General of Civil Aviation has said. DGCA said IndiGo had the highest on-time performance in Delhi, Mumbai, Bengaluru, and Hyderabad followed by Air India and Akasa Air. Among bigger commercial airlines low-cost carrier SpiceJet had the highest cancellation rate of 1.81%, followed …

Domestic airlines flew 16 million passengers in 2024: DGCA data
2 months, 1 week ago

Domestic airlines flew 16 million passengers in 2024: DGCA data

Hindustan Times  

Domestic airlines carried 16.13 million passengers in 2024, which was higher than 15.2 million ferried during the same period in 2023, civil aviation regulator Directorate General of Civil Aviation revealed on Wednesday. Among the big commercial airlines in the country, the December traffic report stated, low-cost carrier SpiceJet had the maximum rate of cancellations, IndiGo stood second. The airline with …

DGCA reports flight problems, baggage, and refunds as top passenger complaints
1 year, 5 months ago

DGCA reports flight problems, baggage, and refunds as top passenger complaints

Live Mint  

According to a recent report by the Directorate General of Civil Aviation, the primary concerns among the 246 passenger complaints filed against scheduled domestic airlines in September were related to flight issues, baggage problems, and refund-related issues. As reported by ANI citing the air traffic report released by DGCA, “During September 2023, a total of 246 passenger-related complaints had been …

Five graphs tell SpiceJet’s turbulence story
2 years, 8 months ago

Five graphs tell SpiceJet’s turbulence story

Live Mint  

SpiceJet has hit a snag. After three SpiceJet aircraft reported issues on the same day, the Directorate General of Civil Aviation issued a show-cause notice to the airline on 5 July. Partly due to a ransomware attack in May, the latest month for which the data was available, 53,707 SpiceJet passengers suffered on account of “boarding denied", cancellation, or delays …

What can help SpiceJet’s excess baggage of woes?
2 years, 8 months ago

What can help SpiceJet’s excess baggage of woes?

Live Mint  

NEW DELHI : On 2 July, 30-year-old Saurabh Chhabra and his wife boarded a Bombardier Q400 plane in New Delhi, operated by budget airline SpiceJet. “SpiceJet is a cash flow centred airline, where income directly moves to expenditure without any investment being made into the business by promoters except for working capital or cash operating cost," said Mark D Martin, …

DGCA issues show cause notice to SpiceJet over the unusually high number of air incidents and ‘degraded safety margins’
2 years, 8 months ago

DGCA issues show cause notice to SpiceJet over the unusually high number of air incidents and ‘degraded safety margins’

The Hindu  

Published : Jul 07, 2022 11:46 IST The Director General of Civil Aviation, India’s civilian airline regulator, has taken serious note of the unusually high number of air incidents that have plagued SpiceJet, the country’s budget airline. The unusually high number of incidents and the issue of the show cause notice had even Jyotiraditya Scindia, the Minister of Civil Aviation, …

Domestic Air Passengers Decrease by 26.8 Percent to 57.25 Lakh in April: DGCA
3 years, 10 months ago

Domestic Air Passengers Decrease by 26.8 Percent to 57.25 Lakh in April: DGCA

News 18  

Around 57.25 lakh domestic passengers travelled by air in April, which is 26.8 per cent lower than 78.22 lakh who travelled in March, Indian aviation regulator DGCA said on Tuesday. While IndiGo carried 30.83 lakh passengers in April, a 53.9 per cent share of the total domestic market, SpiceJet flew 7.05 lakh passengers, which is 12.3 per cent share of …

SpiceJet's dues rise 24 percent in 18 days to Rs 1,230 cr till 10 Dec
10 years, 3 months ago

SpiceJet's dues rise 24 percent in 18 days to Rs 1,230 cr till 10 Dec

Firstpost  

Troubled budget carrier SpiceJet’s dues to foreign and Indian vendors, airport operators and oil companies grew swiftly from Rs 990 crore to Rs 1,230 crore in a matter of 18 days till December 10, Lok Sabha was informed today. Troubled budget carrier SpiceJet’s dues to foreign and Indian vendors, airport operators and oil companies grew swiftly from Rs 990 crore …

AirAsia, SpiceJet: DGCA should be on customer's side, but not over-regulate
10 years, 9 months ago

AirAsia, SpiceJet: DGCA should be on customer's side, but not over-regulate

Firstpost  

The DGCA should bat for the customer, but not become too involved with fares and fees decided by various airlines. Broadly speaking, beyond areas like safety, and technical aviation rules and regulations, where regulation necessarily has to be intrusive, the DGCA should not meddle in commercial decisions on fares and fees as long as they are transparent and stated upfront. …

Aviation regulator should stick to ensuring passenger safety
12 years, 1 month ago

Aviation regulator should stick to ensuring passenger safety

Live Mint  

The Indian aviation regulator is acting like a football referee who has given up the whistle to join the game. On 11 January, India’s second largest low-fare carrier, SpiceJet, said it was offering one million seats at an all-inclusive fare of ₹ 2,013 a ticket, for any domestic flight from 1 February to 30 April, as long as the tickets …

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