Google tests new "Talk to a Live Rep" feature for customer service calls - How it works

Google is testing a new feature called "Talk to a Live Rep" that helps you make a call, wait on hold, and then get a call back when a human representative is available. It's designed to save people from waiting endlessly on hold, listening to recorded music, just to speak to a customer service rep. How it works The new AI feature is currently being tested in English for users in the US who are part of Google Search Labs. Similar to Google Pixel's "Hold for Me" feature, it navigates the phone tree for you and then calls you back when a representative is available. This new feature aims to make customer service calls more convenient by saving users time and frustration.