Telcos must improve services: Ravi Shankar Prasad
9 years, 6 months ago

Telcos must improve services: Ravi Shankar Prasad

Business Standard  

Communications and information technology minister Ravi Shankar Prasad said on Wednesday that telecom operators should improve their services to check call drops. He warned that penalty might be imposed if they fail to do so.Speaking at The Economist India Summit, Prasad said: "We are not ruling out the option if the situation doesn't improve. So, whatever are the demands of telecom operators, we have done that for growth of the sector," Prasad said, adding the telecom operators need to offer good services to get help from the government.Taking a jibe at the foreign telecom players in India, Prasad said, "Do not come to the Indian market. "Last month, Vodafone India chief executive officer Sunil Sood's comments related to call drops - "the telecom minister's and secretary's comments don't count as the view of the entire government" - had irked the government and the company was made to explain it.

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History of this topic

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos
2 years, 1 month ago

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos

The Hindu  

Amid rising instances of service quality issues and consumer complaints, Telecom Regulatory Authority of India has asked telecom operators to report call drop and outage data at the State-level also and take immediate steps to "demonstrate visible improvement" in quality of service and connectivity experience for consumers across the country. TRAI officials met telecom companies including Reliance Jio, Bharti Airtel …

Crack whip on telcos for call drops, DoT tells Trai
2 years, 1 month ago

Crack whip on telcos for call drops, DoT tells Trai

Deccan Chronicle  

New Delhi: Amid an aggressive launch of 5G services in several cities across the country, the department of telecommunications on Wednesday raised concerns over poor quality of services as well as call drops, and asked telecom sector regulator Telecom Regulatory Authority of India to adhere the government’s stricter norms to check call drops and improve call quality. The regulator is …

Telecom service quality norms may get tighter
2 years, 6 months ago

Telecom service quality norms may get tighter

The Hindu  

Telecom Minister Ashwini Vaishnaw on Wednesday assured the sector of more reforms in the offing but asserted that the industry too would have to do its bit and reciprocate by improving service quality “significantly”. “I will be requesting Department to send a new consultation paper to TRAI for significantly increasing the quality of service parameters almost making it 3x or …

Free voice calls no excuse for poor service quality, says Trai chief
5 years, 1 month ago

Free voice calls no excuse for poor service quality, says Trai chief

India TV News  

Telcos are citing free voice calls to duck action on poor quality of service, but that will not pass regulatory muster, Trai Chairman R S Sharma said on Sunday, assuring users that the issue of call drops remains on its agenda. The Telecom Regulatory Authority of India head said the watchdog's earlier provision for a penalty on telcom firms for …

Rs 2.6 crore fine slapped on telecom firms for call drops, Vodafone faces highest penalty
5 years, 8 months ago

Rs 2.6 crore fine slapped on telecom firms for call drops, Vodafone faces highest penalty

India TV News  

Vodafone faced the highest penalty of Rs 1.56 crore during three quarters to June 2018 for non-compliance with the benchmarks for various quality of service parameters including call drop, Parliament was informed Thursday. A total penalty of Rs 2.61 crore was imposed on various telecom companies, including state-run BSNL and Vodafone, for not meeting the quality of service parameters during …

All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks
6 years, 2 months ago

All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks

Firstpost  

Idea network also failed to meet call drop norm due to around network availability parameter in Assam and North East while BSNL also failed to meet the criteria in West Bengal. Idea breached call drop norms in Madhya Pradesh, UP West, while Vodafone network failed to meet criteria in UP East and UP West telecom circles. Call drops on Idea …

Mobile call drops: More infra needed; govt will ensure quality service, assures Telecom Secretary Aruna Sundararajan
6 years, 10 months ago

Mobile call drops: More infra needed; govt will ensure quality service, assures Telecom Secretary Aruna Sundararajan

Firstpost  

There have been multiple reports on call drops faced by the country’s nearly 1-billion mobile users and falling quality standards and the sector watchdog has also been seeking to improve the quality. Mumbai: Stressing the importance of providing quality mobile network services to the rapidly expanding subscriber base, Telecom Secretary Aruna Sundararajan on Thursday said the country needs much more …

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT
7 years, 2 months ago

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT

The Quint  

The DoT has taken up the issue around rolling out of telecom infrastructure in states, she said, adding that “the industry has to get its act together. They have to earmark more investments into infrastructure.” TRAI’s new and stringent call drop rules came into force from 1 October 2017 and the quarter-ended December 2017 will see the first instance of …

Telcos to be fined Rs 5 lakh over call drops starting October 1, says TRAI
7 years, 7 months ago

Telcos to be fined Rs 5 lakh over call drops starting October 1, says TRAI

India TV News  

The Indian telecom watchdog on Friday announced stricter rules over call drops and said telecom operators who don't meet the norms can be fined at least Rs 5 lakh. "Graded financial disincentives in case service providers fail to meet the DCR benchmarks have been introduced, in which amount payable may depend upon the extent of deviation from the benchmarks," the …

Call drops situation to improve in coming months: Telecom Minister
8 years, 8 months ago

Call drops situation to improve in coming months: Telecom Minister

Firstpost  

There will be positive results in the next 3-4 months in addressing the problem of call drops, telecom minister Manoj Sinha told the Lok Sabha today, while expressing commitment to get rid of the “black spot.” There will be positive results in the next 3-4 months in addressing the problem of call drops, telecom minister Manoj Sinha told the Lok …

Penal powers to TRAI not a solution to call drops: Telecom Secretary
8 years, 9 months ago

Penal powers to TRAI not a solution to call drops: Telecom Secretary

The Hindu  

Amid intense lobbying by mobile operators against giving more teeth to regulator Telecom Regulatory Authority of India, Telecom Secretary J. S. Deepak today said penal powers cannot be “one and final solution” for call drop and the firms have committed Rs. Mr. Deepak said the government will “take a view” on TRAI’s demand for more powers, but in his “personal …

DoT Secretary to discus call drop, policy reforms with CEOs
8 years, 9 months ago

DoT Secretary to discus call drop, policy reforms with CEOs

The Hindu  

Telecom Secretary J S Deepak will deliberate on the problem of call drop, investments in the sector and ongoing policy reforms with CEOs of service providers on June 10. It will include call drop, investments, policy reforms and overall status of telecom sector,” Deepak told reporters on the sidelines of India Satcom on Tuesday. Telecom Minister Ravi Shankar Prasad has …

Open thoughts on giving watchdog punitive powers for call drops: Ravi Shankar Prasad
8 years, 9 months ago

Open thoughts on giving watchdog punitive powers for call drops: Ravi Shankar Prasad

India TV News  

New Delhi: Communications Minister Ravi Shankar Prasad said that he has an open mind on empowering the telecom watchdog to force penalties on operators for call drops and poor service quality, but will await a formal request. "If the Telecom Regulatory Authority of India approaches us in a structured manner about the legal architecture we will consider it with an …

Call drop issue: Videocon welcomes SC judgement, assures that efforts to reduce call drops will continue
8 years, 10 months ago

Call drop issue: Videocon welcomes SC judgement, assures that efforts to reduce call drops will continue

Firstpost  

Mobile operator Videocon Telecom Wednesday welcomed Supreme Court’s decision to strike down the Trai regulation making it mandatory for telecom companies to compensate subscribers for call drops, but added that efforts of operators to resolve the problem will continue. “From operators’ point of view, it is a good judgement and operators will be very happy with it,” Videocon Telecom’s Director …

Telcos ‘need to do more’ to improve call quality: Telecom Minister Ravi Shankar Prasad
8 years, 10 months ago

Telcos ‘need to do more’ to improve call quality: Telecom Minister Ravi Shankar Prasad

India TV News  

New Delhi: With the Supreme Court annulling the call drop compensation regulation, Telecom Minister Ravi Shankar Prasad has said that the telecom operators ‘need to do more’ to improve quality. He also said that the ultimate call on the future direction needs to be taken by TRAI as tariffs and quality of services fall under its domain. The minister also …

TRAI will enforce the call drop regulation: Ravi Shankar Prasad
9 years, 1 month ago

TRAI will enforce the call drop regulation: Ravi Shankar Prasad

India TV News  

New Delhi: The regulator TRAI will enforce its order on call drops, which makes it mandatory for telcos to compensate customers for failed calls, as the Delhi High Court has upheld the decision, Telecom Minister Ravi Shankar Prasad said on Tuesday. I have not examined the judgement but the penalty incentive and disincentive regulations of Trai has been upheld by …

Call Drops: TRAI Says no Coercive Steps Against Telcos Till 6 Jan
9 years, 3 months ago

Call Drops: TRAI Says no Coercive Steps Against Telcos Till 6 Jan

The Quint  

Telecom Regulatory Authority of India on Tuesday told the Delhi High Court that no coercive steps would be taken against telecom companies till the next date of hearing on 6 January for not complying with the call drop compensation norms. Additional Solicitor General P S Narasimha made the submission before a bench of Chief Justice G Rohini and Justice Jayant …

Prasad: Telecom firms should improve voice quality
9 years, 3 months ago

Prasad: Telecom firms should improve voice quality

The Hindu  

Communications Minister Ravi Shankar Prasad on Saturday reiterated the need for telecom service providers to improve infrastructure and strengthen voice quality. Speaking at the 88th annual general meeting of FICCI, he also said if regulators and government insist that the telecom companies have to provide certain quality of services, then the firms need to oblige. Recently, Prasad said there is …

No going back on call drop penalty: Prasad
9 years, 4 months ago

No going back on call drop penalty: Prasad

The Hindu  

Despite mounting pressure from telcos including threat of legal action, telecom minister Ravi Shankar Prasad on Thursday said the penalty for call drops announced by the regulator TRAI will be implemented as per schedule. But for the government what is more important is customer interest.there is therefore no question of going back on the proposal to penalise telecom companies for …

TRAI asks telcos to compensate for call drops from Jan. 1
9 years, 5 months ago

TRAI asks telcos to compensate for call drops from Jan. 1

The Hindu  

Sectoral regulator Telecom Regulatory Authority of India on Friday made it mandatory for telecom operators to compensate consumers by one rupee for call drops with effect from January 1, 2016. The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India said in a statement today. TRAI said a telecom operator should send …

Vodafone CEO apologises for call drops in India
9 years, 5 months ago

Vodafone CEO apologises for call drops in India

The Hindu  

Vodafone is sorry that there are call drops in India and that it is working with the Modi Government to address the issue, the global telecom giant said on Wednesday. Mr. Colao also said that under Prime Minister Narendra Modi, Vodafone was seeing a new India, especially at the macro level, and there were positive movements on the ease of …

Call drops may end in three months, say cellular operators
9 years, 6 months ago

Call drops may end in three months, say cellular operators

The Hindu  

Admitting that fixing the problem of call drops is the responsibility of mobile service providers, Rajan Mathews, director-general of the Cellular Operators Association of India, promises a significant improvement in quality of service within three months. We are currently at a 12 per cent call drop rate; at a general level we will be able to bring it back to …

Telcos to blame for call drops: TRAI chief
9 years, 6 months ago

Telcos to blame for call drops: TRAI chief

The Hindu  

Dismissing arguments over the lack of mobile towers and spectrum leading to a spate of call drops in the past few months, Telecom Regulatory Authority of India Chairman R.S. Speaking to The Hindu, Mr. Sharma said telecom operators have “commitments towards customers and they cannot short-change them… There are no compelling reasons. It is an issue of transparency.” While maintaining …

Government paying lip service to call drop issue: Congress
9 years, 6 months ago

Government paying lip service to call drop issue: Congress

India TV News  

New Delhi: Congress on Thursday accused the government of paying "lip service" to the problem of call drop and demanded that any call terminated without the will of the consumer should be categorised as "dropped call" and rebate should be provided to phone users in their bills. Congress spokesperson Ajay Maken alleged that Prime Minister Narendra Modi had "rhetorically" expressed …

TRAI Tells Telcos to Compensate Users for Call Drops
9 years, 6 months ago

TRAI Tells Telcos to Compensate Users for Call Drops

The Quint  

Plagued by the vexed problem of call drops, telecom regulator TRAI on Friday proposed that service providers should compensate mobile subscribers for call drops and poor quality of services. It appears that a consumer relief measure against call drops would be effective only if it reaches the affected consumers. —the TRAI paper The regulator proposed that any call which gets …

Optimise networks to curb call drops: Prasad to telcos
9 years, 7 months ago

Optimise networks to curb call drops: Prasad to telcos

The Hindu  

To curb the menace of call drops, Telecom Minister Ravi Shankar Prasad today asked mobile operators to optimise their networks, even as he promised full support on policy front including on installation of towers. Telecom operators have cited shutting down of mobile towers and radiation fears, as also lack of spectrum, as the major reasons for call drops. Regarding a …

Centre, telcos in blame game over call drops
9 years, 7 months ago

Centre, telcos in blame game over call drops

The Hindu  

If you are a mobile phone user, especially in metros such as Delhi or Mumbai, you may already know what a call drop is. The top telcos have expressed helplessness in dealing with the problems of call drops and poor network quality, warning that the situation may deteriorate further if the government does not support expansion of mobile tower infrastructure …

TRAI names firms faulting on call drop service norms
9 years, 8 months ago

TRAI names firms faulting on call drop service norms

The Hindu  

The Telecom Regulatory Authority of India has named Vodafone, Idea, Reliance and Airtel among the cell phone service providers failing to meet the quality of service norms in Delhi or Mumbai, especially on mobile call drops. The audit, done by an independent agency in the two metros, on behalf of the regulator, found that Tata in Delhi and Bharti Airtel …

Call drops: Govt orders special audit of mobile networks
9 years, 8 months ago

Call drops: Govt orders special audit of mobile networks

The Hindu  

Expressing “serious concern” over the problem of frequent call drops, the government on Tuesday ordered a special audit of mobile networks and said regulator the Telecom Regulatory Authority of India has been asked to formulate a system of “incentives and disincentives” for their service quality. Coming down heavily on mobile operators, Telecom Minister Ravi Shankar Prasad said they have been …

You have enough spectrum, address call drop issues soon: Telecom minister Prasad to telcos
9 years, 9 months ago

You have enough spectrum, address call drop issues soon: Telecom minister Prasad to telcos

Firstpost  

Doing some plain speaking on call drops, Telecom Minister Ravi Shankar Prasad today asked mobile operators to walk the extra mile to reinforce their systems as they have enough spectrum to provide telephony services without interruption. Doing some plain speaking on call drops, Union Telecom Minister Ravi Shankar Prasad today asked mobile operators to walk the extra mile to reinforce …

You have enough spectrum, address call drops: Prasad to telcos
9 years, 9 months ago

You have enough spectrum, address call drops: Prasad to telcos

The Hindu  

Doing some plain speaking on call drops, Telecom Minister Ravi Shankar Prasad today asked mobile operators to walk the extra mile to reinforce their systems as they have enough spectrum to provide telephony services without interruption. call drop issue needs to be addressed by the operators, whether BSNL or private ones because consumers want no call drops. The minister also …

Minister Prasad warns telcos against poor service quality, says lot of spectrum available
9 years, 11 months ago

Minister Prasad warns telcos against poor service quality, says lot of spectrum available

Firstpost  

He said that government is open to make changes in merger and acquisition guidelines. Warning private mobile operators against any deterioration in quality of service, Telecom Minister Ravi Shankar Prasad on Thursday said a lot of spectrum is available and the companies need to take into account the concerns raised by consumers on call drops and other problems. The minister …

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