Ola, Uber under scrutiny over price disparity on iOS, Android
The government has put Ola Cabs and Uber under scrutiny after confirming in the Lok Sabha on 12 March that the cab aggregators have allegedly been charging different fares based on a phone’s operating system. In response to a question raised by MPs Balashowry Vallabhaneni and Ravindra Chavan, Union minister for consumer affairs Pralhad Joshi informed the Lower House that the Central Consumer Protection Authority had taken note of complaints about the alleged fare disparity and issued notices to Uber and Ola on 10 January 2025, seeking an explanation. If proven true, such differential pricing could be classified as an unfair trade practice under India’s consumer protection laws, specifically the Consumer Protection Rules, 2020, under the Consumer Protection Act, 2019 provisions. On 23 January, Mint reported that the Central Consumer Protection Authority had issued a notice to Apple Inc. about alleged performance issues in specific iPhone models following a software update. According to the report, the CCPA, which functions under the department of consumer affairs, also sent notices to ride-hailing platforms Ola and Uber after receiving complaints about fare differences based on users' phone models.
Karnataka Govt Could Ban Ola, Uber and Rapido Over Exorbitant Fares, Issues Notice
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