Why's govt asking food delivery apps to ramp up complaint redressal system?
Business StandardThe India’s consumer affairs ministry has -- of late -- taken a host of measures to protect the interest of consumers. And now, even as there seems to be no end in sight to this battle over service charge, the government has opened another front against the food services industry after hundreds of consumer complaints. According to reports, two food business operators have received over 3,500 complaints on their consumer helpline in the last 12 months. These complaints have now prompted the consumer affairs department to ask operators like Swiggy and Zomato to “transparently show consumers the breakup of all charges included in the order amount such as delivery charges, packaging charges, taxes, surge pricing etc.” The directions came after a meeting between Consumer affairs secretary Rohit Kumar Singh and major e-commerce food business operators. According to reports, the National Restaurant Association of India raised the issue of customer information not being shared by the e-commerce food delivery platforms with the restaurants.
History of this topic
Food App Users Split Over Additional Unspecified Expenses
Deccan Chronicle
Column: Our restaurants are failing. Why should food delivery apps thrive?
LA Times
The revolt against food delivery apps
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