Got a broken smart meter? You can now get £40 if it's not fixed in 90 days

Households with broken smart meters will automatically receive £40 compensation from their energy provider if it is not fixed within 90 days, under new proposals from the regulator Ofgem. Damning official figures reveal that as many as 3.5 million smart meters are currently operating in ‘dumb’ mode because they have lost their ability to send energy usage information. If your smart meter goes dumb and isn't fixed swiftly, you can now get compensation Households frequently wait for weeks for their smart meter to be fixed by their energy provider after they report it broken. Tim Jarvis, director general for markets at Ofgem, said: ‘We’re drawing the line on excuses – suppliers will need to follow our new rules or compensate their customers.’ He added: ‘We know that many customers are still waiting too long to get a smart meter installed or facing lengthy delays on repairs when it stops working.