Travel question of the day: Simon Calder on getting an apology from an airline
Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. I had an exchange of emails with the service centre culminating in an email from them on 10 March which, apart from apologies, said "Please be advised that we will expedite on this and ensure that your ticket is issued accordingly.” Two days before my flight I called the service centre and they took down my details and promised that somebody would call me back; they didn’t. If you have proof that Brussels Airlines promised you something but did not deliver, and as a result you suffered financial loss, you can of course make a legal claim - either against the airline’s UK office or against the HQ in Belgium through the European Small Claims procedure. Every day, our travel correspondent Simon Calder tackles a reader’s question.
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