Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos

Amid rising instances of service quality issues and consumer complaints, Telecom Regulatory Authority of India has asked telecom operators to report call drop and outage data at the State-level also and take immediate steps to "demonstrate visible improvement" in quality of service and connectivity experience for consumers across the country. TRAI officials met telecom companies including Reliance Jio, Bharti Airtel and Vodafone Idea on February 17 to review service quality issues, norms for 5G services as well as on unsolicited commercial communications. TRAI's diktat to telecom companies to improve service quality is bound to cheer mobile customers, irked by call drops and patchy networks. One of the telecom operators, attending the TRAI's QoS review meeting, complained that service quality is also being affected by some low-quality handsets in the market.