Most complained-about financial products revealed by ombudsman service

Sign up to our free money newsletter for investment analysis and expert advice to help you build wealth Sign up to our free money email for help building your wealth Sign up to our free money email for help building your wealth SIGN UP I would like to be emailed about offers, events and updates from The Independent. Car and motorcycle insurance complaints, including perceptions around delays to payouts, are also a theme seen by the service, which resolves stand-offs between consumers and financial firms. The Financial Ombudsman Service has revealed the most complained-about products in the 2022/23 financial year. Abby Thomas, chief executive and chief ombudsman of the FOS, said: “Over the past year, the Financial Ombudsman Service continued to help hundreds of thousands of customers who had problems with financial businesses on issues across banking, lending, insurance and investments. “If consumers have problems with their financial provider, they can come to our service with confidence that we’ll resolve their complaint fairly and impartially.” Despite facing their own cost pressures, our members remain fully committed to settling all genuine claims as quickly as possible and to providing exceptional customer service ABI spokesperson A spokesperson for the Association of British Insurers said: “At a time when household budgets are increasingly under pressure, insurers are doing all they can to support customers.