Banks Cannot Disown Liability For Locker Contents: NCDRC Holds Central Bank Liable For Deficiency In Service
Live LawThe National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that banks must ensure safety and security to prevent incidents and cannot deny responsibility for the locker's contents. Following the Supreme Court's orders in Amitabha Dasgupta Vs. United Bank of India & Ors, the Commission, referred to the RBI's circular issued on August 18, 2021, outlining banks' liability in cases of fire, theft, burglary, robbery, building collapse, or fraud by bank employees. The Commission emphasized that banks must ensure safety and security to prevent such incidents and cannot disclaim liability for locker contents. In this case, the Commission observed that the complainant's passbook showed the bank deducted the annual locker rent of Rs.
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