Nearly 400 IndiGo passengers headed to Delhi, Mumbai stranded at Istanbul airport: Report

Around 400 IndiGo passengers travelling to Delhi and Mumbai have allegedly been stranded for 24 hours at Istanbul airport in Turkey, NDTV reported on Friday. One passenger posted on X at 2:43 AM on Thursday: “We have a flight from Istanbul to Delhi operated by @IndiGo6E almost 500 people stranded in the airport, actual time is 20:10 but now they said due to some unforeseen reason it is delayed to next day afternoon 13:30 pm, such bullshit, is this the way you treat your passengers?” NDTV also quoted Rohan Raja, another passenger, who shared that after the 6:40 am flight from Delhi was cancelled, passengers had to endure the cold without transport to the accommodations they were reportedly provided. We need to know how you plan to make up for the lost time, the chaos, and the lack of support.” IndiGo responded to Mehta’s complaint, stating, “Mr Mehta, we sincerely apologise for the inconvenience and will connect with you.” IndiGo ranked ‘world's worst airlines’ in survey Earlier this month, IndiGo was ranked among the “world's worst airlines” in the 2024 AirHelp Score report, securing 103rd place out of 109 with a score of 4.80. In response to the ranking, IndiGo criticised the survey’s methodology, pointing out that it did not disclose the sample size from India, “casting doubt on the survey's credibility.” "As India's most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers," IndiGo's statement said.