Uber, Ola receives notices from union government over pricing disparity on Apple and Android phones
2 months ago

Uber, Ola receives notices from union government over pricing disparity on Apple and Android phones

The Hindu  

A Union government body has sent notices to ride-hailing firms Ola and Uber over alleged differential pricing for Android and Apple phones, Consumer Affairs Minister, Pralhad Joshi, said in a post on X on Thursday. — Pralhad Joshi January 23, 2025 The Minister said he would direct the Central Consumer Protection Agency to also look into differential pricing strategies used by other sectors, including food delivery and online ticketing portals. India is one of Uber's biggest markets outside the United States and Canada, where it is locked in a fierce battle with SoftBank-backed Ola, local rival Rapido, as well as all-electric ride hailing app BluSmart. Mr. Joshi had last month termed differential pricing an "unfair trade practice" that is a "blatant disregard" to consumer rights.

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History of this topic

Do Ola and Uber charge more from iPhone users?
1 month, 4 weeks ago

Do Ola and Uber charge more from iPhone users?

New Indian Express  

NEW DELHI: In the past two months, many iPhone users have shared screenshots on social media alleging that they were charged more on commercial platforms like cab-hailing apps Ola and Uber, or quick-commerce apps such as Zepto. Following several complaints and screenshots, the Ministry of Consumer Affairs issued notices to Ola and Uber, seeking clarification on reports of alleged differential …

Ola, Uber deny charging higher prices for Apple users than for Android in India after Centre's notice
2 months ago

Ola, Uber deny charging higher prices for Apple users than for Android in India after Centre's notice

Hindustan Times  

Cab aggregating firms Ola and Uber on Friday denied the allegations of implementing a differential pricing model for their services that were availed through Android and Apple phones in India. The denial comes a day after Centre slapped notices over allegations that Apple users were being charged higher prices for rides of similar distances on the mere ground that consumers …

Ola and Uber respond to CCPA notice, deny claims of fare disparity for iPhone users
2 months ago

Ola and Uber respond to CCPA notice, deny claims of fare disparity for iPhone users

Live Mint  

Ola Consumer and Uber have firmly denied allegations of fare discrepancies based on the type of mobile phone used, following reports suggesting Apple iPhone users were charged more than their Android counterparts for identical journeys. This action, directed by Consumer Affairs Minister Pralhad Joshi, followed media reports and consumer complaints alleging pricing disparities between Android and iPhone users. The Minister …

Apple in the dock after iPhone software update throws up glitches
2 months ago

Apple in the dock after iPhone software update throws up glitches

Live Mint  

The Central Consumer Protection Authority has issued a notice to Apple Inc. over alleged performance issues with certain iPhone models following a software update, Union consumer affairs minister Pralhad Joshi said on Thursday. CCPA, which reports to the department of consumer affairs, has also issued notices to ride aggregators Ola and Uber following complaints of differential pricing for consumers based …

Consumer watchdog asks Apple, Ola, Uber to explain glitches, pricing strategy
Trending News
2 months ago

Consumer watchdog asks Apple, Ola, Uber to explain glitches, pricing strategy

Hindustan Times  

The national consumer-rights regulator has issued notices to Apple Inc for performance issues on some iPhones as well as asked ride-hailing firms, Ola and Uber, to explain alleged differential pricing on Android and iOS devices. Separately, the consumer watchdog asked Cupertino-based Apple Inc to clarify alleged performance problems with some iPhones following user updates to iOS 18+ software. The notices …

Ola, Uber get notices over price disparities on iPhone, Android
Trending News
2 months ago

Ola, Uber get notices over price disparities on iPhone, Android

Hindustan Times  

Cab aggregators Ola and Uber have both gotten a notice from the Consumer Protection Authority for allegedly charging customers different rates based on their mobile's operating system. Consumer Affairs Minister Pralhad Joshi announced this in a post on X on Thursday, January 32, 2025. “As a follow-up to the earlier observation of apparent #DifferentialPricing based on the different models of …

'Zero Tolerance For Consumer Exploitation': CCPA Launches Probe Into Uber, Ola Over Alleged 'Differential Pricing' For Rides
2 months ago

'Zero Tolerance For Consumer Exploitation': CCPA Launches Probe Into Uber, Ola Over Alleged 'Differential Pricing' For Rides

ABP News  

UPDATE : In response to the Central Consumer Protection Authority action, Uber claimed that the company does not "set prices based on a rider's phone manufacturer." The original report follows: The Central Consumer Protection Authority has launched an investigation into ride-hailing giants Ola and Uber over alleged "differential pricing" practices. If so, this is blatant dis-regard to Consumer’s right to …

Govt issues notice to Ola, Uber over price disparities on iPhone, Android
2 months ago

Govt issues notice to Ola, Uber over price disparities on iPhone, Android

Live Mint  

The Department of Consumer Affairs has taken action against prominent cab aggregators Ola and Uber over concerns of differential pricing based on the type of mobile device used by consumers. The Minister wrote,“As a follow-up to the earlier observation of apparent #DifferentialPricing based on the different models of mobiles being used, Department of Consumer Affairs through the CCPA, has issued …

Government issues notice to Ola, Uber for showing differential pricing
Top News
2 months ago

Government issues notice to Ola, Uber for showing differential pricing

India TV News  

Union Minister of Consumer Affairs, Pralhad Joshi, announced that the Central Consumer Protection Authority had issued notices to major cab aggregators, Ola and Uber, regarding allegations of differential pricing based on the type of smartphone consumers were using. In a social media post, the minister indicated that this action followed earlier observations of apparent pricing disparities linked to different mobile …

Delhi man reveals insights into Uber's pricing algorithm, finds link to phone type, battery
2 months, 1 week ago

Delhi man reveals insights into Uber's pricing algorithm, finds link to phone type, battery

Hindustan Times  

A Delhi-based entrepreneur's deep dive into Uber’s pricing algorithm has stirred an online debate about fairness and transparency in ride-hailing services. A Delhi entrepreneur's Uber pricing experiment revealed fare discrepancies based on device platform and battery levels. In a post titled “The Curious Case of Uber Fare Discrepancies: Platform and Battery Impact,” Singh documented his experiment with screenshots. Discounts such …

Government probes ride-hailing apps for alleged unfair pricing practices
3 months ago

Government probes ride-hailing apps for alleged unfair pricing practices

India Today  

The Indian government has initiated an investigation into prominent ride-hailing platforms, including Ola, Uber, and Rapido, following allegations of differential pricing for identical rides based on the user's mobile operating system—Android or iOS. Union Minister of Consumer Affairs, Pralhad Joshi, described this practice as a "prima facie unfair trade practice" and a "blatant disregard" for consumers' right to transparency. In …

Ola, Uber start subscription based plans for auto drivers: What changes for you? Will rides be cheaper?
11 months, 2 weeks ago

Ola, Uber start subscription based plans for auto drivers: What changes for you? Will rides be cheaper?

Hindustan Times  

Ride-hailing platforms Ola and Uber are offering subscription based plans for auto-rickshaw drivers on their platforms, This will replace charging a booking fee or commission on every transaction. Ola has rolled out the model in Delhi-NCR, Mumbai, Bengaluru and Hyderabad while Uber launched the same in six cities starting with Chennai, Kochi and Visakhapatnam, Economic Times reported citing people in …

Ola Auto’s Revised ‘Tariff’ Structure is Quite Baffling
11 months, 4 weeks ago

Ola Auto’s Revised ‘Tariff’ Structure is Quite Baffling

Deccan Chronicle  

Hyderabad: Ride sharing applications have become a staple for Indians with the ever growing demand for local travels. Handling nearly four lakh rides every day and more than 10 crore downloads on Google Play Store alone, it is among the favourite ride service providers. In the change of rules, they declared that they will display a fare range instead of …

Govt to look into “unfair practices” of Ola and Uber
2 years, 10 months ago

Govt to look into “unfair practices” of Ola and Uber

Hindustan Times  

As voices of dissent grow among the public against India's two biggest ride-hailing apps Ola and Uber over a few alleged unfair practices, the government announced today that it is all set to meet the cab aggregators and quiz them over the issues. Cab aggregators Ola and Uber have also come under fire as cab drivers adopted a ‘no AC’ …

Centre pulls up Ola, Uber for unfair trade practices
2 years, 10 months ago

Centre pulls up Ola, Uber for unfair trade practices

Live Mint  

The Centre has rebuked cab aggregators, including Ola and Uber, for alleged unfair trade practices and warned them of strict action in case they fail to improve their systems and redress rising consumer complaints. On Tuesday, the government met with the ride-hailing platforms as consumer complaints have increased significantly against them regarding unfair trade practices, including ride cancellation policy, drivers …

Ola and Uber are to be grilled by Central Consumer Protection Authority, but why?
2 years, 10 months ago

Ola and Uber are to be grilled by Central Consumer Protection Authority, but why?

India TV News  

Ola and Uber's drivers have faced massive backlash because of ride cancellations, cancellation charges, random surge pricing and long waiting times. Earlier also, the CCPA has received numerous complaints of unfair trading practices like cab drivers forcing riders to cancel trips after a long wait, which leads to paying the cancellation charge by the customers. Despite the Motor Vehicle Aggregator …

Supreme Court Issues Notice On Meru Cab's Plea Alleging Anti-Competitive Practices By Ola
2 years, 10 months ago

Supreme Court Issues Notice On Meru Cab's Plea Alleging Anti-Competitive Practices By Ola

Live Law  

The Supreme Court, on Monday, issued notice in the appeal filed by Meru Cab assailing the order of the National Company Appellate Tribunal refusing to set aside the order passed by the Competition Commission of India exonerating Ola from allegations of abuse of dominant position. Senior Advocate, Mr. P. Chidambaram appearing on behalf of Meru Cabs submitted before the Bench, …

CCPA Gears Up to Address Surge in Customer Complaints against Ola, Uber; Meeting Next Week
2 years, 10 months ago

CCPA Gears Up to Address Surge in Customer Complaints against Ola, Uber; Meeting Next Week

News 18  

In response to an increase in customer complaints against cab aggregators, the Central Consumer Protection Authority has convened a meeting of ride-hailing platforms like Ola and Uber next week to learn more about their pricing and cancellation procedures. The survey also highlighted the fact that 45% of app-based taxi consumers stated they were charged more than 1.5 times in surge …

Ola, Uber Not Fixing Prices In Violation Of Competition Act : Competition Commission [Read Order]
6 years, 4 months ago

Ola, Uber Not Fixing Prices In Violation Of Competition Act : Competition Commission [Read Order]

Live Law  

The Competition Commission of India has held that cab aggregators Ola and Uber are not indulging in price fixing in contravention of the Competition Act.On November 6, the CCI dismissed a complaint filed by Samir Agrawal, a legal practitioner, alleging that the the algorithmic pricing adopted by the aggregators takes away the liberty of individual drivers to compete with each …

Ride-hailing app Ola ramps up rivalry with Uber as it prepares UK launch
6 years, 7 months ago

Ride-hailing app Ola ramps up rivalry with Uber as it prepares UK launch

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Ride-hailing app Ola has unveiled …

Ola admits predatory pricing is detrimental to industry, but says co reacts to competition
8 years, 5 months ago

Ola admits predatory pricing is detrimental to industry, but says co reacts to competition

Firstpost  

Ola’s deep-pocketed US rival Uber, which sold off its China business in August, is now pumping in investments and focussing on ramping up its presence in the Indian market New Delhi: Admitting “predatory pricing” is detrimental to the industry, ride-hailing service Ola Monday said it “reacts to competition” to ensure there is no monopoly in the Indian market. There have …

CCI Dismisses Allegations Of Predatory Pricing Against Ola, Taxi For Sure [Read Order]
8 years, 6 months ago

CCI Dismisses Allegations Of Predatory Pricing Against Ola, Taxi For Sure [Read Order]

Live Law  

The Commission concluded that there is a stiff competition in the market with other providers such as Uber, and none of the players can be said to be dominant in the market for radio taxi services in Delhi at present.The Competition Commission of India has dismissed allegations against ANI Technologies Private Limited, which operates Ola and Taxi For Sure cabs, …

Delhi HC gets strict on surge pricing by Ola and Uber, issues notice to AAP govt
8 years, 11 months ago

Delhi HC gets strict on surge pricing by Ola and Uber, issues notice to AAP govt

India TV News  

New Delhi: The Delhi High Court today issued a notice to the Arvind Kejriwal led AAP government regarding over-charging of fares by the app-based private taxis such as Ola and Uber. Delhi Chief Minister Arvind Kejriwal also warned of "strict action" against app-based taxis, including cancellation of permits and impounding of vehicles. "Strict action, including permit cancellation and impounding of …

Disappointed with the TRAI ruling, exclaim Facebook and COAI
9 years, 1 month ago

Disappointed with the TRAI ruling, exclaim Facebook and COAI

Firstpost  

TRAI passed a regulation today scrapping differential pricing. In the meeting held today, TRAI made its stand clear that “no company to offer/charge discriminatory tariffs for data on basis of content”. This move naturally means that social media giant Facebook’s plan to launch its Free Basics internet services in India, will not be going ahead anytime soon. While disappointed with …

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