Chandigarh: Coaching centre fined for failing to refund student’s fee
Hindustan TimesObserving that the institute cannot retain unused money of the complainant in the absence of availing of any services from them, the District Consumer Disputes Redressal Commission has penalised an institute. It was alleged that after the outbreak of Covid-19 pandemic, when the coaching started through online classes, the complainant’s son was taken out from the group of ICSE students by the institute on their own, and was included in a different group, and was given coaching under the CBSE curriculum. The commission observed that the institute cannot retain unused money of the complainant in the absence of availing any services from them. “Hence, the act of the institute for non-providing proper services in the shape of coaching as desired by the complainant, non-refunding remaining fee and forcing the complainant to indulge in the unnecessary litigation proves deficiency in service and their indulgence in unfair trade practice,” it added.