Southwest Airlines flight cancellations continue to snowball
1 year, 11 months ago

Southwest Airlines flight cancellations continue to snowball

Associated Press  

DALLAS — Families hoping to catch a Southwest Airlines flight after days of cancellations, missing luggage and missed family connections suffered through another wave of scrubbed flights, with another 2,500 pulled from arrival and departure boards Wednesday. In a video that Southwest posted late Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be “back on track before next week.” Jordan blamed the winter storm for snarling the airline’s “highly complex” network. Transportation Secretary Pete Buttigieg, who has criticized airlines for previous disruptions, said his agency would examine the causes of Southwest’s widespread cancellations and whether the airline was meeting its legal obligations to stranded customers. “Because what we’re seeing right now, from the system and the flights themselves to the inability to reach anybody on a customer service phone line, it is just completely unacceptable,” Buttigieg told CBS early Wednesday.

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History of this topic

Southwest and Elliott Reach a Truce: A New Chapter for the Airline
2 months ago

Southwest and Elliott Reach a Truce: A New Chapter for the Airline

Live Mint  

Southwest Airlines and Elliott Investment Management are reportedly close to reaching a truce after four months of a public battle. The terms of the proposed settlement are still being negotiated, but it is expected to avoid a proxy fight for control of the airline's board. Southwest will implement major policy changes to revitalize operations and fend off Elliott's demands for …

How much will Southwest Airlines change to boost profits? Some details are emerging
2 months, 4 weeks ago

How much will Southwest Airlines change to boost profits? Some details are emerging

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. CEO Jordan fired back on Wednesday, saying it is …

Southwest Airlines ends 50-year tradition as it announces major change to policy
4 months, 4 weeks ago

Southwest Airlines ends 50-year tradition as it announces major change to policy

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. While Southwest has used an open seating model for 50 years, the company said that it understands that preferences have …

Southwest Airlines plans to start assigning seats, breaking with a 50-year tradition
4 months, 4 weeks ago

Southwest Airlines plans to start assigning seats, breaking with a 50-year tradition

Associated Press  

DALLAS — Goodbye, cattle call. “I know there are going to be customers who say, ‘I want to stay with open seating.’ It’s a minority,” Southwest CEO Robert Jordan told CNBC, “but we had the same thing when we switched from plastic boarding passes. I’m convinced we can win them over.” The airline said surveys showed that 80% of its …

US is investigating Delta's flight cancellations and faltering response to global tech outage
5 months ago

US is investigating Delta's flight cancellations and faltering response to global tech outage

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Please enter a valid email address Please enter a valid email address SIGN UP I would like to be emailed about offers, events and updates from The Independent. Please try again later {{ …

Southwest Airlines says a key measure of pricing power will be weaker than expected in 2Q
5 months, 4 weeks ago

Southwest Airlines says a key measure of pricing power will be weaker than expected in 2Q

Associated Press  

DALLAS — Southwest Airlines, already under pressure from a hedge fund for disappointing financial results, said Wednesday that a key revenue ratio will be weaker than expected because of changes in how consumers book travel. However, Southwest said, revenue for each seat flown one mile – a closely watched measure of pricing power – will fall by 4% to 4.5% …

Southwest Airlines CEO says he won’t resign. A hedge fund is trying to get him fired
6 months, 1 week ago

Southwest Airlines CEO says he won’t resign. A hedge fund is trying to get him fired

Associated Press  

DALLAS — The CEO of Southwest Airlines said Wednesday he will not resign in the face of pressure from a hedge fund that wants him fired and that his leadership team will produce its own plan to boost the airline’s financial performance. Another investment manager, Artisan Partners, said Wednesday that it has raised the same issues with Southwest, and it …

An investment firm has taken a $1.9 billion stake in Southwest Airlines and wants to oust the CEO
6 months, 2 weeks ago

An investment firm has taken a $1.9 billion stake in Southwest Airlines and wants to oust the CEO

Associated Press  

DALLAS — Activist shareholder Elliott Investment Management has bought a $1.9 billion stake in Southwest Airlines and is seeking to force out the CEO of the airline, which has struggled with operational and financial problems. It said Jordan and former CEO Gary Kelly, now the airline’s executive chairman, “are not up to the task of modernizing Southwest.” Elliott is calling …

Southwest Airlines is back in court over firing of flight attendant with anti-abortion views
6 months, 3 weeks ago

Southwest Airlines is back in court over firing of flight attendant with anti-abortion views

Associated Press  

NEW ORLEANS — Whether a flight attendant was fired for her religious beliefs or for improper conduct when she sent graphic anti-abortion material and disparaging messages to a union leader was at the heart of appeals court arguments Monday, as Southwest Airlines and the union sought to reverse an $800,000 award to the woman. Southwest argues it broke no laws …

Southwest will limit hiring and drop 4 airports after loss. American Airlines posts 1Q loss as well
7 months, 4 weeks ago

Southwest will limit hiring and drop 4 airports after loss. American Airlines posts 1Q loss as well

Associated Press  

DALLAS — Southwest Airlines will limit hiring and stop flying to four airports as it copes with weak financial results and delays in getting new planes from Boeing. In August, Southwest will stop flying to four airports: Cozumel in Mexico; Syracuse, New York; Bellingham, Washington; and George Bush Intercontinental Airport in Houston, where the airline’s major operation is at smaller …

Southwest Airlines flight attendants ratify a contract that will raise pay about 33% over 4 years
7 months, 4 weeks ago

Southwest Airlines flight attendants ratify a contract that will raise pay about 33% over 4 years

Associated Press  

DALLAS — Flight attendants at Southwest Airlines have ratified a contract that includes pay raises totaling more than 33% over four years, as airline workers continue to benefit from the industry’s recovery since the pandemic. The union’s board rejected a lower offer last summer, and flight attendants voted against a second proposal in December. The union said the contract provides …

Southwest plans to reduce capacity, reevaluate 2024 financial outlook on delivery delays from Boeing
9 months, 1 week ago

Southwest plans to reduce capacity, reevaluate 2024 financial outlook on delivery delays from Boeing

Associated Press  

Shares of Southwest plunged Tuesday as the airline said that it plans to reduce capacity and reevaluate its full-year financial outlook because of fewer expected aircraft deliveries from it supplier, Boeing. The comments came one day after Buttigieg said the aircraft builder is under “enormous” scrutiny by his department since a panel blew off of a Boeing 737 Max jetliner …

Pilots at Southwest ratify a contract that will boost their pay raises by nearly 50% by 2028
11 months ago

Pilots at Southwest ratify a contract that will boost their pay raises by nearly 50% by 2028

Associated Press  

DALLAS — Pilots at Southwest Airlines have overwhelmingly approved a new contract that will raise their pay rates by nearly 50% by 2028, becoming the last group of pilots at the nation’s four biggest airlines to score huge raises. The Southwest Airlines Pilots Association said Monday that the agreement covering pay and other issues for about 11,000 pilots was ratified …

Holiday travel is mostly nice, but with some naughty disruptions again on Southwest Airlines
11 months, 4 weeks ago

Holiday travel is mostly nice, but with some naughty disruptions again on Southwest Airlines

Associated Press  

Conditions were mostly nice this year for travelers flying ahead of and on Christmas, but some naughty disruptions again plagued those flying with Southwest Airlines. For this holiday season, U.S. airlines prepared for massive waves of travelers by hiring thousands of pilots, flight attendants and other workers — in an effort to avoid the delays and cancellations that marred travel …

Ready, set, travel: The holiday rush to the airports and highways is underway
1 year ago

Ready, set, travel: The holiday rush to the airports and highways is underway

Associated Press  

It’s beginning to look a lot like a hectic holiday travel season, but it might go relatively smoothly if the weather cooperates. He added, however, that winter weather “will certainly be a challenge in the next few weeks.” Canceled flights surged last year, as airlines were caught short-staffed when travel rebounded from the pandemic more quickly than expected. After struggling …

Southwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
1 year ago

Southwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year

Associated Press  

DALLAS — Southwest Airlines will pay a $35 million fine as part of a $140 million settlement to resolve a federal investigation into a debacle in December 2022 when the airline canceled thousands of flights and stranded more than 2 million travelers over the holidays. Southwest said it was “grateful to have reached a consumer-friendly settlement” that gives the airline …

Southwest Airlines reaches $140-million settlement for December 2022 flight-canceling meltdown
1 year ago

Southwest Airlines reaches $140-million settlement for December 2022 flight-canceling meltdown

LA Times  

Canceled Southwest Airlines flights appear on the monitors at Los Angeles International Airport on Dec. 29, 2022. Southwest Airlines will pay a $35-million fine as part of a $140-million agreement to settle a federal investigation into a debacle in December 2022 when the airline canceled thousands of flights and stranded more than 2 million travelers over the holidays. Southwest said …

The US has decided that Southwest’s customer service failed during flight cancellations last winter
1 year, 1 month ago

The US has decided that Southwest’s customer service failed during flight cancellations last winter

Associated Press  

DALLAS — Federal regulators have told Southwest Airlines that the carrier failed to provide enough help to travelers who were stranded during massive cancellations last December, and the airline could be subject to a fine. Southwest said in a regulatory filing Monday that it can’t estimate the cost of a fine and damages from lawsuits stemming from nearly 17,000 canceled …

Southwest Airlines quarterly profit slides 30% and says growth will slow next year
1 year, 1 month ago

Southwest Airlines quarterly profit slides 30% and says growth will slow next year

Associated Press  

DALLAS — Southwest Airlines’ third-quarter profit fell 30% to $193 million despite record revenue as leisure travel boomed over the summer, and the airline is losing pricing power at the same time that labor costs are rising. Southwest said Thursday that it will throttle back growth plans next year because of changes in travel, including a disappointingly slow recovery in …

Southwest makes a pitch for frequent flyers by making it easier to qualify for elite status
1 year, 2 months ago

Southwest makes a pitch for frequent flyers by making it easier to qualify for elite status

Associated Press  

DALLAS — Southwest Airlines is lowering the requirements to qualify for the top levels of its frequent-flyer program, a move aimed at travelers who are unhappy with other airlines that are making it harder to reach elite status. Southwest said Monday that it will reduce by 20% the number of flights needed to qualify for its “A-List” and “A-List Preferred” …

New report blames airlines for most flight cancellations
1 year, 7 months ago

New report blames airlines for most flight cancellations

NPR  

New report blames airlines for most flight cancellations Enlarge this image toggle caption Patrick Semansky/AP Patrick Semansky/AP Congressional investigators said in a report Friday that an increase in flight cancellations as travel recovered from the pandemic was due mostly to factors that airlines controlled, including cancellations for maintenance issues or lack of a crew. The GAO said it examined flight …

New report blames airlines for most flight cancellations
1 year, 7 months ago

New report blames airlines for most flight cancellations

Associated Press  

Congressional investigators said in a report Friday that an increase in flight cancellations as travel recovered from the pandemic was due mostly to factors that airlines controlled, including cancellations for maintenance issues or lack of a crew. The GAO said it examined flight data from January 2018 through April 2022 to understand why travelers suffered more delays and cancellations as …

Southwest passengers face delays after nationwide grounding
1 year, 8 months ago

Southwest passengers face delays after nationwide grounding

Associated Press  

DALLAS — Southwest Airlines planes were briefly grounded nationwide Tuesday for what the airline called an intermittent technology issue, leading to more than 2,200 delayed flights just four months after the carrier suffered a much bigger meltdown over the Christmas travel rush. “Southwest has resumed operations after temporarily pausing flight activity this morning to work through data connection issues resulting …

Southwest is adding deicing trucks after December breakdown
1 year, 9 months ago

Southwest is adding deicing trucks after December breakdown

Associated Press  

The CEO of Southwest Airlines pushed back Tuesday against the view that his airline’s December breakdown was caused by a failure to invest enough money in crew-scheduling technology, instead blaming extremely cold weather that forced it to stop flying at some airports. Southwest said it is buying more deicing trucks and lining up additional deicing pads at key airports and …

US airlines cancel over 1,400 flights as ice storm hits multiple states from Texas to West Virginia
1 year, 10 months ago

US airlines cancel over 1,400 flights as ice storm hits multiple states from Texas to West Virginia

Firstpost  

Nearly 1,467 flights within, into or out of the United States were cancelled, while 527 more flights were delayed as of Wednesday morning, according to flight-tracking website FlightAware Washington: Multiple airlines cancelled over 1,400 flights in the United States on Wednesday, after an ice storm hit states from Texas to West Virginia. Nearly 1,467 flights within, into or out of …

US airlines cancel over 1,000 flights over winter storm
1 year, 10 months ago

US airlines cancel over 1,000 flights over winter storm

Firstpost  

Washington: More than 1,000 Monday flights into or out of the United States have been canceled due to a severe winter storm, with about half of those coming from Southwest Airlines Co. A total of 1,019 flights were cancelled as of 6.00 pm ET, according to flight-tracking service FlightAware. Low-cost carrier Southwest earlier this month faced US government backlash for …

Over 1,000 US Flights Cancelled Due to Winter Storm, Southwest Airlines Worst Hit
1 year, 10 months ago

Over 1,000 US Flights Cancelled Due to Winter Storm, Southwest Airlines Worst Hit

News 18  

More than 1,000 Monday flights into or out of the United States have been cancelled due to a severe winter storm, with about half of those coming from Southwest Airlines Co. A total of 1,019 flights were cancelled as of 6:00 pm ET, according to flight-tracking service FlightAware. Low-cost carrier Southwest earlier this month faced U.S. government backlash for cancelling …

Tale of 2 airlines: Big profit at American, Southwest loss
1 year, 10 months ago

Tale of 2 airlines: Big profit at American, Southwest loss

Associated Press  

American Airlines and two smaller carriers gave more proof Thursday of the recovery in air travel, posting better-than-expected profit for the fourth quarter, while Southwest Airlines lost money because of massive flight cancellations last month. The airline had signaled it would lose money, but the adjusted loss of 38 cents per share was worse than the 7 cents per share …

US investigating December flight cancellations at Southwest
1 year, 10 months ago

US investigating December flight cancellations at Southwest

Associated Press  

DALLAS — The U.S. Transportation Department said Wednesday it is investigating whether Southwest Airlines deceived customers by knowingly scheduling more flights in late December than it realistically could handle. “DOT is in the initial phase of a rigorous and comprehensive investigation into Southwest Airlines’ holiday debacle that stranded millions,” the department said in a statement. Southwest said its holiday schedule …

‘It was horrible’: Stranded Southwest passengers still waiting to recoup costs from airline meltdown
1 year, 11 months ago

‘It was horrible’: Stranded Southwest passengers still waiting to recoup costs from airline meltdown

LA Times  

Only weeks after a Southwest Airlines meltdown led to thousands of canceled flights and stranded passengers, the nation’s air travel system was briefly interrupted Wednesday due to an outage in the computer system used by the Federal Aviation Administration to give pilots vital information before they take off. “I am trying to be patient and give them a chance to …

Southwest promoted five executives just weeks after a disastrous meltdown
1 year, 11 months ago

Southwest promoted five executives just weeks after a disastrous meltdown

NPR  

Southwest promoted five executives just weeks after a disastrous meltdown Enlarge this image toggle caption Kamil Krzaczynski/AFP via Getty Images Kamil Krzaczynski/AFP via Getty Images Southwest Airlines announced seasonal sales and leadership promotions just weeks after a historic failure that affected hundreds of thousands of passengers. The carrier promoted five executives to even higher positions of responsibility. The announcement runs …

Can Southwest Airlines recover from a holiday meltdown of its own making?
1 year, 11 months ago

Can Southwest Airlines recover from a holiday meltdown of its own making?

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. But Southwest Airlines experienced a network-wide collapse that left passengers, pilots and planes even in sunny and warm locations unable …

Southwest’s strong 2022 rebound soured by holiday debacle
1 year, 11 months ago

Southwest’s strong 2022 rebound soured by holiday debacle

Associated Press  

DALLAS — Southwest Airlines is anticipating a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers. The airline said that expenses increased due to reimbursements to customers for out-of-pocket costs — the company has promised to cover “reasonable” bills for hotel rooms, meals and alternate …

Southwest starts on reputation repair after cancellations
1 year, 11 months ago

Southwest starts on reputation repair after cancellations

Associated Press  

DALLAS — With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded. Southwest hopes that refunds, reimbursements and loyalty points will persuade people not to switch to other airlines, known in the industry as “booking away.” “Book-away …

Southwest apologizes, gives customers frequent-flyer points
1 year, 11 months ago

Southwest apologizes, gives customers frequent-flyer points

Associated Press  

DALLAS — Southwest Airlines is trying to make travelers who were caught in its surge of canceled flights over the holidays feel a bit better about the airline by giving them 25,000 frequent-flyer points. He added the airline is acting “with great urgency” to process refunds, return lost bags and handle requests for reimbursement of costs incurred by stranded travelers. …

America’s Southwest Airlines flew against its distinct culture
1 year, 11 months ago

America’s Southwest Airlines flew against its distinct culture

Live Mint  

Four days before Christmas, Southwest Airlines’ vice-president of ground operations Chris Johnson issued a memo to employees at the Denver airport. Declaring a “state of operational emergency,” he said the airline had received an unusually high number of absences among some workers, and would need employees “alleging illness” to provide a doctor’s note on their first day back. “It absolutely …

Can Southwest Airlines buy back its customers’ love?
1 year, 11 months ago

Can Southwest Airlines buy back its customers’ love?

Live Mint  

The Southwest Airlines poster in a San Diego International Airport jetway wasn’t created to herald the airline’s return to normal over the weekend. Despite a 90-minute weather delay, the mood aboard Southwest Flight 867 from San Francisco to Las Vegas Friday night was celebratory, empty seats nonexistent. Replacing balky crew-scheduling technology, which Southwest blames for its severe lag in rebounding …

At Southwest Airlines, a day of calm after a week of chaos
1 year, 11 months ago

At Southwest Airlines, a day of calm after a week of chaos

Associated Press  

DALLAS — Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage. “I’m still reeling from the experience,” said Theresa Kraus, arriving home Friday …

5 things to know about Southwest's disastrous meltdown
1 year, 11 months ago

5 things to know about Southwest's disastrous meltdown

NPR  

5 things to know about Southwest's disastrous meltdown Enlarge this image toggle caption Michael Ciaglo/Getty Images Michael Ciaglo/Getty Images Families with young children stranded at the airport for Christmas. Southwest Airlines CEO Bob Jordan compared the airline's debacle to a "giant puzzle" that needs to be solved. Sponsor Message "I have 50,000 miles with them," said Hillary Chang, a traveler …

10 Months Into Job, Southwest Airlines' CEO Faces a Giant Crisis Amid Mass Cancellations
1 year, 11 months ago

10 Months Into Job, Southwest Airlines' CEO Faces a Giant Crisis Amid Mass Cancellations

News 18  

After Southwest Airlines made it through Thanksgiving with few flight cancellations, Bob Jordan, the company’s CEO, was in a celebratory mood. At a meeting with Wall Street analysts and investors this month at the New York Stock Exchange, he said the company’s performance had been “just incredible.” But a few weeks later, over the Christmas holiday, Southwest’s operations went into …

Southwest says ‘normal’ services to resume on Friday as DOT sends warning
1 year, 11 months ago

Southwest says ‘normal’ services to resume on Friday as DOT sends warning

CNN  

CNN — Southwest Airlines says it’s set up to resume normal schedules on Friday after a tumultuous eight days that left hundreds of thousands of passengers delayed or stranded and prompted its executives to make apologies to the riding public and government officials. “I’m looking to make sure they actually do that, and if they don’t, we are in a …

Southwest flight upheaval a ’system failure,’ U.S. says
1 year, 11 months ago

Southwest flight upheaval a ’system failure,’ U.S. says

Live Mint  

U.S. Transportation Secretary Pete Buttigieg on Wednesday ratcheted up pressure on Southwest Airlines, saying thousands more cancelled flights indicated a system failure at the low-cost carrier. but also things like hotels, like ground transportation, like meals because this is the airlines' responsibility," he said, adding that he had spoken to the company's leadership. U.S. airlines had cancelled thousands of flights …

Why Southwest is still melting down
1 year, 11 months ago

Why Southwest is still melting down

CNN  

New York CNN — It’s Thursday. Southwest said that prior to the storm last week, staff levels at the Denver airport became so low that it enacted “operational emergency” staffing procedures. Southwest’s “point-to-point” model involves planes flying consecutive routes and picking up crews at those locations. “That is a tedious, long process.” Watterson noted that manual scheduling left Southwest building …

How Southwest failed the holidays: Four charts explaining the cancellations
1 year, 11 months ago

How Southwest failed the holidays: Four charts explaining the cancellations

CNN  

CNN — A blast of severe winter weather last week caused thousands of Southwest Airlines flight cancellations and spiraled into a complete meltdown of its flight system. Since Dec. 22, the beleaguered airline has canceled more than half of its typical flight schedule, and by late Wednesday about 87% of all canceled flights in the US were from Southwest alone, …

Southwest Airlines flight cancellations continue to snowball
1 year, 11 months ago

Southwest Airlines flight cancellations continue to snowball

Associated Press  

DALLAS — Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown. “I’m starting to feel homeless.” By early afternoon on the East Coast, about 90% of all canceled flights Wednesday …

Buttigieg Vows 'Extraordinary Effort' To Make Southwest Compensate Customers
1 year, 11 months ago

Buttigieg Vows 'Extraordinary Effort' To Make Southwest Compensate Customers

Huff Post  

LOADING ERROR LOADING U.S. Transportation Secretary Pete Buttigieg promised Wednesday that his office is putting intense pressure on Southwest Airlines to compensate customers affected by the company’s widespread flight cancellations. “This is going to take an extraordinary level of effort by Southwest, and we will mount an extraordinary effort to make sure that they’re meeting their obligations,” Buttigieg pledged on …

'Insanity...': US health expert on Southwest Airlines memo amid staffing crisis
1 year, 11 months ago

'Insanity...': US health expert on Southwest Airlines memo amid staffing crisis

Hindustan Times  

was epidemiologist and health economist Eric Feigl-Ding's baffled response to last week's memo by Southwest Airlines - the United States-based airline forced to cancel over 10,000 flights leading up to the Christmas weekend after a winter storm wreaked its flight and employee scheduling networks. A board displays flight statuses after almost all of Southwest Airlines flights were cancelled at Oakland …

Southwest Airlines cancels more flights, draws federal investigation
1 year, 11 months ago

Southwest Airlines cancels more flights, draws federal investigation

Firstpost  

Southwest Airlines scrubbed thousands of flights again Tuesday in the aftermath of the massive winter storm that wrecked Christmas travel plans across the US, and the federal government said it would investigate why the company lagged so far behind other carriers. Dallas: Southwest Airlines scrubbed thousands of flights again Tuesday in the aftermath of the massive winter storm that wrecked …

Column: Southwest’s meltdown was born in America’s cheapskate corporate culture
1 year, 11 months ago

Column: Southwest’s meltdown was born in America’s cheapskate corporate culture

LA Times  

Southwest passenger Amanda Gevorgyan looks for her luggage among hundreds of bags from Southwest Airlines flight cancellations at LAX. That trend implies that as the country’s other air carriers have begun to work out their own traffic snarls resulting from the massive “bomb cyclone” that struck the U.S. starting on the day before Christmas, Southwest remains mired in disaster. “Our …

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