Thrissur District Commission Holds HP Dealer And Its Service Centre Liable For Deficiency In Service For Charging Money During Warranty Period
1 month, 1 week ago

Thrissur District Commission Holds HP Dealer And Its Service Centre Liable For Deficiency In Service For Charging Money During Warranty Period

Live Law  

The District Consumer Disputes Redressal Commission, Thrissur bench of Sri C.T. When the complainant took the laptop to the first opposite party dealer they refused to accept it saying that the second opposite party service centre handled repairs. The first opposite party informed the complainant that the service centre closes after 7 PM daily so the laptop couldn't be handed over that day. Therefore, the complainant filed a complaint before the District Consumer Disputes Redressal Commission, Thrissur, Kerala, seeking an order directing the opposite parties to replace the laptop with a new one, along with compensation and costs. The Commission observed that charging the complainant for fixing defects in the laptop during the warranty period is an act of unfair practice by the second opposite party and constitutes a deficiency in service.

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Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer
1 year, 3 months ago

Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer

Live Law  

Recently, the Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa, Jyothi N and Sharavathi S.M dismissed a complaint against Dell Technologies filed for alleged deficiency in service noting that the complainant didn’t accept the discounted prices for service parts given by the company and further the bench noted that Dell Technologies was unable to provide …

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