IT companies tap gig workers as high attrition rates bite
Live MintNEW DELHI: India’s information technology companies are expanding their talent pool by hiring freelancers, project-based workers, independent contractors, and part-time hires as they battle high attrition levels in an industry experiencing a covid-induced boom in demand. Collectively dubbed the ‘gig workforce’, these workers are equipped with specialised technical skills to complete pending digital projects and fill new roles that the IT firms need. TCS, meanwhile, calls its gig workforce the “talent cloud”, referring to a virtual talent pool available for any project from across locations to meet client demand and project needs. “Overall, the growth of gig workers’ consumption by tech enterprises has seen QoQ growth ranging from 2% to 19% depending on the nature of talent consumed,” said Kamal Karanth, co-founder of Xpheno, a specialised staffing solutions firm. With necessary controls in place, deploying gig workers on mission critical projects is not very different from engaging full-time employees, Siva Prasad Nanduri, chief business officer of hiring firm, TeamLease Digital, pointed out.